Customer Service Administrative Assistant

Antonia “Maria” Garcia

**** ** **** *****

Parkland, Fl 33067

Cell: 954-***-**** Home: 954-***-****

Email: *************@*******.***

CAREER OBJECTIVE: To obtain a career opportunity in employee benefits where my experience can

contribute/enhance an organization’s effectiveness through demonstrated strengths in health and

welfare, defined contribution plans and defined benefit plans.

06/06 – 07/09 Cross Country Healthcare, Inc.

Human Resources Benefits & Stock Plan Specialist

• Administrative and clerical procedures and systems such as word processing, managing files and

records, designing forms, and other office procedures and terminology.

• Conduct daily Equity Edge file transfers and monthly data maintenance and reporting

• Coordinate opening and closing of quarterly employee transaction windows with Smith Barney

Benefit Access.

• Prepare, record and distribute bi-annual stock option awards

• Maintain master files of original SEC Agreement and Stock Option Agreements and maintain

current Officers and Key Managers list.

• Maintain the Equity Edge system, such as running daily drop off report to Smith Barney Benefits

Access website.

• Administering new accounts and option grants in Equity Edge

• Interact with accounting, audit, payroll, tax and legal departments as necessary.

• Answers employees and providers' questions and resolves problems regarding the requirements

and provisions of benefit programs;

• Provide assistance, explanation and guidance to individual staff in the area of benefits counseling

(health, life, savings plan, and flexible spending accounts)

• Researches insurance claim discrepancies and makes recommendations for resolutions;

• Drafts correspondence, email to employees and providers.

• Coordinates annual enrollment and conducts various benefit program information and enrollment

sessions for employees.

• Works with providers to ensure proper employee benefit plans.

• Assists employees, in the completion of various benefit forms;

• Performs research and reconciliation of monthly benefit invoices

• Processes weekly Deduction calculation for payroll, tracks employee changes, makes corrections

as approved by the manager or supervisor.

• Assists director and or manager with any administrative duties as needed.

09/05 - 06/06 Manpower Temporary assignments

Human Resources Assistant & Administrative Assistant

• Schedules candidates for interviews;

• Generates offer letters and initiates, tracks and reviews background checks, drug screens and new

hire paperwork.

• Maintains records within candidate and on boarding systems;

• Coordinates new hire orientation;

• Provides administrative support for events;

• Files new hire and employee documentation

• Codes related bills and expenses;

• Reviews and distributes service awards;

• Approves and processes invoices

• Perform other duties as assigned, such as travel plan and compile documents for travel related

meetings.

11/04 – 09/05 North Broward Preparatory Schools

Legal Administrative Assistant

• Performs administrative duties including basic research, filing, mailings, retrieving credit reports

and telephone communication.

• Conducts legal research for particular issues as assigned by attorneys using periodicals, law

library, public records, and offices.

• Maintains and updates the computer database.

• Prepared closing binders

• Assist attorney in area of litigation management

• Draft legal documents (litigation, discovery), correspondence and pleadings.

• Organize and maintain corporate documents, legal files and calendar of legal filing deadlines.

• Prepare and drafts legal documents for filing with appropriate entities and necessary

correspondence.

.

09/03 – 11/04 Manpower Temporary assignments

JM Family Enterprises, Inc - Administrative Assistant

9/91 -8/03 Citigroup, N.A., 1401 W Commercial Blvd, Fort Lauderdale, FL

EMLA Operation & Technology and Offshore Processing Services (OPS)

Assistant Manager / Business Support Representative

• .Log requests into an internal defect tracking system.

• Troubleshoot requests with client to ensure a high first contact closure rate.

• Serve as the liaison between client and other Citigroup organizations.

• Escalate issues to QA, Product Development and other groups as required.

• Provide on-going remote customer support, to resolve technical issues and provide general

user support.

• Provide internal use r support to call center staff.

• Maintain a high level of integrity, courtesy, and respect while interacting with clients, customer

employees, and business contacts, which is representative of Citigroup’s high standards for

customer service.

• Document all customer support actives and product issues using internal tracking tools and

systems.

• Work directly with Support, QA and Product Development

• Trains the department on new products and processes.

EXPERIENCE: Bilingual professional solid experience in Marketing, and Customer Service. Proven

abilities to organize, analyze, work under pressure, teach and communicate effectively. An excellent

communicator, demonstrating an ability to interact with all level of management. Strong organizer, with

the ability to prioritize and manage numerous projects simultaneously. Communicate effectively in

English and Spanish. Documented success in project management, training, personnel, team building

and Customer relations. Professional, computer literate, with strong organization skills, attention to

detail, teamwork and problem solving.

Education: New York City Technical College Major: Marketing Management and Sales

Skills: Proficient in Microsoft Office XP, Outlook, Word, Excel, PowerPoint and Visio. Knowledge of

the following applications PeopleSoft, ADP and Equity Edge.

Reference furnished upon request

Contact this candidate