Customer Service Sales Representative

LYSSA LOPEZ

**** *. ****** ** *** # **

Riverside, CA 92507

Message: 951-***-****

OBJECTIVE

Obtain a position of responsibility to expand customer service, organizational, and office administration experience within

your Business.

EXPERIENCE

Wild Rocket Food ERP Controller/Configuration Manager 2007-2009

Responsible for thee integrity of data and systems development: ROSS (ERP) and WRocket (Internal Data

Base). Assisted Project Developer on several major projects: trained and implemented new developments. Daily

tasks included: new item development, trials, new Customer set up, product set up, and systematically testing all

new item launches prior to Customer deadline (in order to meet and exceed Customer expectations). Deadline

critical, on call 24- hours a day, 14 days per month. Mandatory flexible schedule to meet business needs and

customer service driven. All costing for new item development was an area I monitored and verified by margin,

contribution, and sales price prior to item set up systematically. Developed several reports to support all areas of

Finance.

Ozburn-Hessey Logistics Customer Service Representative 2006-2007

A fast pace environment, handling several accounts daily. American Pad and Paper a direct contact for account liaison on

the West Coast. Responsible for shipping and receiving all orders complete and meeting deadlines. Inventory cycle counts

recording, developed spreadsheets, adjustments and setting up crew data entry and calculation spreadsheets. Daily reports

ran and updated in Excel and sent periodically throughout the day. Monthly and quarterly reports established. E-Z up

Retail a second account, responsible for their billing and accounting of all inbound shipments and outgoing orders.

Accountable for customer’s data entry into the Accuplus system from beginning to end. All information from labeling,

tracking inventory, and creating all necessary data so product may be entered into system and put into the Warehouse

ready line. Communication and daily log entries- established and well organized.

Alex’s Personal Touch Detailing Business Administrator 2001-2006

Organized business office including all customer files. Maintain expert customer service for car detailing service. Created

specialized VIP custom accounts including establishing credit for customers. Establish schedules and contact for multiple

mobile car and truck cleaning teams. Team member.

University Of California Riverside Dining Service 2003-2006

Using great customer service skills to serve fresh foods to over a thousand diners in the dining area daily. Organized and

efficient food server, maintaining a high level of sanitary conditions in the kitchen and serving area. Team member,

interacting with students and staff daily.

EDUCATION

University of California Riverside Valley View High School

Office Management and Business Administration High School Diploma - with Honors

Played Varsity Sports

University Of California Riverside

Serv Safe- food handlers certified

90% 2004

AWARDS

Sun Glass Hunt Intl. – Received Outstanding Secret Shopper reports generated by mall management

Laundry by Shelli Segal – Awarded Top Sales Representative by increasing sales 110% over previous year figures

Hertz – Achieved 50% increase in branch revenue, increased planned figures 10%-60% - maximizing year to date figures

REFERENCES FURNISHED UPON REQUEST

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