Manager Customer Service
Resume:
Claudia S. Abadi *** Sugarbush Drive
Colorado Springs, CO 80132
OBJECTIVE
To obtain a key management position in growth oriented company, where my experience
directing all facets of day-to-day operations, combined with my problem solving,
organizational, communication and analytical skills, are utilized to achieve the
company’s goals.
SUMMARY OF QUALIFICATIONS
Thirty years experience in progressive management roles. Demonstrated desire to do
what it takes to get the job done. Particular characteristics and areas of expertise include:
• Diversified knowledge base in computers and accounting.
• Sharer of information who enjoys teaching and training others in applications,
accounting procedures and customer service.
• Flexible and adaptive both nationally and internationally.
• Proven negotiator of advantageous agreements.
PROFESSIONAL HISTORY
Controller, Karman, Inc. Aurora, CO 2004 to Present
Apparel & Footwear Manufacturer and Wholesaler
• Installed a distribution audit system resulting in reduced claims of short and
incorrect shipments by customers by 80%.
• Established credit and collection policies, developed measurements for regional
credit analysts resulting in reduced number of orders not shipped by 40% and
increase of collections by 25%.
• Prepared financial statements; completed general ledger; budgets; capital
expenditure evaluations; cash management; investments; foreign exchange
including options to reduce volatility; imports; payroll management.
• Developed financial data to enable strategic plan growth resulting in an increase
of $5,000,000 in revenues and 20% in net income.
•
Controller, National Printing & Packaging Company, Denver, CO 2000 to 2004
Commercial Printing
• Installed a material tracking system resulting in reduced waste and increased job
margins.
• Established credit and collection policies and reduced collection cycle from 75
days to 45.
• Prepared financial statements; completed general ledger; budgets; capital
expenditure evaluations; cash management; payroll management.
• Developed financial data to enable strategic plan growth resulting in an increase
of $2,600,000 in revenues.
Staff Accountant, Nelson, Fink & Company CP, Colorado Springs, CO 1998 to 2000
Accounting Firm
• Conduct review audits.
• Compilation of financial statements.
• Corporate Tax Specialist.
Controller, Netgraphics LLC, Colorado Springs, CO 1996 to 2000
Internet Web Developer and Consulting
• Prepared financial statements; completed general ledger; credit and collections;
bank relations; budgeting; payroll management including all tax fillings.
• Installed job-costing system enabling reduction of variables between projected
cost and actual cost.
• Restructured compensation and tied pay to performance.
• Developed project management system enabling coordination, better production
while reducing down time.
Consultant, Hotsy Corporation, Denver, CO 1995 to 1996
Steam Machine Manufacturer
• Developed credit and collection system.
• Established credit and collection policies and reduced collection cycle from 90
days to 45 days.
• Developed in conjunction with data department software to automate credit and
collections.
Controller, Chetta B Inc., New York, NY 1993 to 1995
Apparel Manufacturer
• Prepared financial statements; general ledger; credit and collections; budgeting;
cash management; payroll management; coordinated audit.
• Installed integrated computerized accounting system; purchasing; warehouse and
distribution.
• Developed financial data to enable strategic plan growth resulting in an increase
of $ 500,000.
• Increased profits 12% by reducing operating cost.
Controller/Operation Manager, Tareti Fashion LTD, New York, NY 1986 to 1993
Apparel Manufacturer
• Manager of administration; warehouse and distribution and accounting staff.
• Prepared financial statements; budgeting; cash management; product costing;
coordinated audits; payroll management.
• Negotiated agreements with suppliers and contract labor.
• Reduced operating cost by establishing expense account accountability.
• Installed IBM system that included accounting and manufacturing integrated
system.
• Developed pricing structure.
Vice President of Operations, Seruchi Licensing, New York, NY 1981 to 1985
Apparel Manufacturer and Importer
• Manager of manufacturing domestic and international area and product
development cost.
• Prepared Financial Statements; accounting staff; warehouse and distribution.
• Manager of bank relations; capital expenditures and purchasing.
EDUCATION
Bachelor of Science, Hebrew University, Jerusalem, Israel
Economics with concentration in Finance/International Trade
UCCS, Colorado Springs, CO
48 credits in Accounting
MBA, UCCS, Colorado Springs, CO
Information Systems
License CPA
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