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Manager Customer Service

Location:
Wheaton, IL, 60189
Posted:
March 09, 2010

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Resume:

THOMAS E. HUDOCK

**** ********* ***** *******, ******** 60189

(C) 630-***-**** (H) 630-***-**** ********@***.***

SENIOR MANAGEMENT EXECUTIVE

Results oriented senior operations executive with full P&L responsibility in both startup and

turnaround environments specializing in custom production, strategic planning and business

development. Strong leadership skills managing a multi plant business with an emphasis on

motivational communications, team-managed environments, efficient and effective delegation,

and a philosophy emphasizing employee empowerment to facilitate success. Trained in Toyota

Lean Manufacturing techniques, continuous improvement, and the application of strategically

directed metrics. Independent thinker and open minded to the rapid pace of change occurring in

the business environment.

PROFESSIONAL EXPERIENCE

AWTP, LLC - Aquion Water Treatment Products Elk Grove Village, IL 2006 – 7/2009

$70M manufacturer of specified water treatment products for residential and commercial application

and a holding of Waud Capital Partners.

Vice-President Operations

Responsible to the CEO, for the operations of a $70M business, consisting of 3 manufacturing

facilities and 250 employees. Full P&L authority for all manufacturing and the staff functions of

engineering, supply chain, customer service and quality.

• Designed and implemented a business environment of culture change moving from a private

entrepreneurial culture to an environment of a professional organization with strategic

direction, standardized metrics and goals and uniform processes and procedures.

• Implemented a cost savings program generating $1.4M in savings.

• Reduced inventory by 32%, improving cash reserves.

CHICAGO FAUCETS, a GEBERIT CO. Des Plaines, IL 2003 – 2006

$110M manufacturer of cast, machined and plated brass and plastic components for finished products.

Senior Vice-President Operations

Responsible to the President, for the operations of a $100M business consisting of 4

manufacturing facilities and 400 employees. Full P&L authority for all manufacturing and the

staff functions of engineering, supply chain and quality. These responsibilities also included

sales for a $20M O.E.M. business of specified machined component parts.

Generated $9M in cost savings, through the closure and relocation of a union facility,

construction of a new 80,000 sq. ft. facility, purchase and installation of a new plating line

and application of an off-shore sourcing initiative, within the scheduled 11 month time frame.

Developed and implemented centralized supply chain and quality functions including ISO

9000:2000 development.

Thomas E. Hudock – Resume Page 2

ELKAY MANUFACTURING COMPANY Oak Brook, IL 1977 – 2003

$850M manufacturer of residential and commercial stainless steel sinks, water cooler, and faucets.

Manager Business Development & Strategic Sourcing – Faucet Products 2001 - 2003

Reporting to the Division President, designed a business strategy to grow the faucet business to

be a profitable $70M division of the Elkay group by outsourcing two new product lines, high-end

residential and commercial. This strategy applied competitively pricing 30% lower than the

competition, use of Elkay’s channels of distribution and reputation in the plumbing industry.

Prepared a business plan for implementation of this strategy, presented it to the Elkay Board

of Directors and achieved Board approval.

Selected two project teams and directed the implementation of the business plan to a

successful conclusion in a six-month time frame, meeting or exceeding all plan objectives.

Manager Operations – Faucet Division 1990 - 2001

Planned and directed all aspects of the division activities to achieve budgeted division P&L.

Developed and implemented an international out-sourcing strategy improving division profits

by 200% over a three-year period and achieved an 8-year track record of increased

profitability from 8% to 19%.

Developed and implemented production teams and a TQM environment.

Achieved de-certification of Teamsters union, followed by implementation of skill based pay

and gainshairing for factory employees, in a TQM environment.

Developed a consolidated base of worldwide suppliers that were certified to division quality

requirements and a new product introduction process, capable of bringing new products to

market within six months.

Plant Manager – St Charles, IL 1983 - 1990

Planned, directed and organized the production, materials management, and facilities

management for Elkay’s St. Charles facility.

Reduced plant expenses by $2M per year though annual cost reduction teams reducing

manufacturing costs 10% annually and reductions in warranty and quality issues by 65%.

Manager Corporate Manufacturing Engineering - Broadview, IL 1977 - 1983

Managed mechanical, manufacturing, and industrial engineering departments, provided support

to five manufacturing locations.

Built and started-up two new manufacturing sites for sinks and water coolers.

KEYSTONE STEEL & WIRE CO., Peoria, IL 1973 – 1977

Manufacturing Engineer

ORGANIZATIONS

Metropolitan Family Services – Board Member

Wheaton Housing Commission - Commissioner

Illinois Manufacturing Association – Member & Instructor

EDUCATION

Bradley University, Peoria, Illinois - B.S.I.E. Industrial Engineering 1972

Thomas E. Hudock – Resume Page 3

M.S.I.E. Industrial & Engineering Management 1974

University of Kentucky – Toyota Lean Manufacturing Program 1994



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