Project Manager Customer Service

DEMETRIOS SAPOUNAS ***** Millwright, Leesburg, Virginia 20176

Tel: 571-***-**** email: abnp49@r.postjobfree.com

Professional Summary

Senior technology executive known for driving new product and technology development, plus integrating existing

technologies to address corporate and client needs. Strong business leader and problem solver, leading and motivating

cross-functional, multicultural teams that deliver mission critical, enterprise solutions on time and within budget,

domestically and internationally.

Experience

GridPoint, Arlington, Virginia 2009 - Present

A Smart Grid and intelligent energy management company.

Solution Delivery Director

Lead a core team of 7 and additional matrixed resources with the responsibility of delivering customised electric power management

solutions to utility clients.

Led the on-time delivery of Smart Grid City solutions to utility clients as part of a multi-vendor team

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Architected solutions and led the development, integration with business partners and client implementation

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Collaborated with the product team and documented client-driven features and requirements for future product

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releases

IBM (formerly Language Analysis Systems), Fairfax, Virginia 2005 - 2009

A commercial software division, part of the IBM Software Group, specializing in name recognition and search products used primarily

by global financial institutions, marketing companies and Government agencies.

Software Engineering Department Director

Led a core team of 20, including developers, CM, QA and additional matrixed resources, with the responsibility for hiring, firing,

performance reviews, personnel development.

Led the development of commercial software products, incorporating internal and external requirements. Product use

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includes anti-money laundering, know your customer (KYC), border security, anti-terrorism

Managed the full lifecycle product development process, including release and follow-on maintenance releases,

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supporting Windows and multiple Unix platforms, using Websphere, Java, .Net, C++

Designed software architectures and solutions in support of KYC projects, in the financials industry, enabling

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regulatory compliance

Drove shorter sales cycles (20-30%) and faster implementations (10-25%) by conceptualising and spearheading the

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development of SOA products and integrated solutions, meeting client and partner requirements

Managed on-shore and off-shore teams, in US and India, developing customer solutions on IBM Information Server

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Developed product road map and development plans for feature enhancements and new product releases, delivering

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on market-driven requirements

Interfaced with internal groups and successfully integrated the name recognition software into other IBM products

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Collaborated with product marketing to define the go-to-market message and customer communications, plus defined

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a services product offering based on the integration of multiple IBM products, which generated customer interest

Drove sales (over $3M) and solution delivery by consulting with major global financial institutions and implementing

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proof-of-concepts

Collaborated with worldwide sales and marketing on product strategy, positioning and message to market

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Implemented a custom CRM environment for online client communication, support and product distribution

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Led and coordinated the group infrastructure upgrade and migration with consultants and company personnel,

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resulting in a high-performance, scalable environment

Spearheaded the data center migration, to world-class facilities, establishing a new 7x24 SaaS offering and an online

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customer service center

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Ignite Venture Partners, Scottsdale, Arizona 2005 - 2006

A venture group incubating and developing new concepts and early stage companies.

Chief Information Officer

Investigated and assessed attractiveness of ideas for new businesses, assisting in the selection of the most promising concepts and

contributing to the start-up phase.

Designed the enterprise architecture and developed the system requirements for a franchise concept

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Conducted technology evaluations, comparative studies and drafted recommendations for new concept development

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Developed technology development and capital budgets, plus short and long-term projections

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Provided advice and direction on technology options and selection for a wireless, mobile wellness concept

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Authored RFPs, identified and interfaced with vendors, throughout the proposal phase

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SoftDsk, Leesburg, Virginia 2001 - 2005

A technology and management consulting practice.

Managing Director

Led client projects ranging from solution architecture and delivery to infrastructure design and build-out.

Defined the development process and led the architecture, development and delivery of software solutions

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Led the implementation of data center in support of online trading for a broker dealer

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Designed, implemented and managed the daily operations of corporate voice and data infrastructure, remote access

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and security policy for multiple clients

Authored winning proposals for a products and services company

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Collected requirements, designed business processes, conducted Business Process Management (BPM) product

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assessment and authored implementation proposal

Conducted data collection, analysis and modeling, in support of Business intelligence (BI) and Competitive

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Intelligence (CI) projects and delivered analysis results for fraud detection and anti-money laundering projects to an

analytical solutions company

Conducted market research and product evaluation of Customer Relation Management (CRM), BI and CI applications

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and made implementation recommendations

Established and managed vendor relationships for multiple clients

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Med2Web, Coppell, Texas 2000 - 2001

An early-stage application service provider healthcare claims processing company.

Chief Technology Officer

Led start-up activities including business plan development, market research and analysis and marketing, plus product development.

Presented to VCs and interfaced with partners, clients and other stakeholders

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Led the development of the SaaS e-Commerce application, meeting the business and functional requirements

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Established strategic partnerships resulting in access to supplies and resources at reduced costs

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Performed multi-tier system architecture design and managed the product development

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AppNet-DC (formerly NMP), Falls Church, Virginia 1998 - 2000

A $200 million e-Commerce custom application development, managed hosting and services company.

Division IT Director

Managed product/solution development, hosting operations, data center and corporate IT, plus a team of 35 including developers,

administrators and DBAs.

Established and directed the European operations, based in Amsterdam, supporting worldwide clients

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Increased revenues by $500K and client satisfaction by reorganising corporate and data center operations

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Achieved 99.9% uptime for the data center, supporting the managed hosting operations

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Established scalable corporate and data center infrastructures to support the 200% growth, in two years

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Achieved cost savings and 25% increase in efficiency by establishing documented and repeatable processes

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Delivered client solutions and contributed to sales cycle on projects ranging from $50-250K

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Led technology refresh, database migration and data center relocation with no impact to 7x24 client operations

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Demetrios Sapounas Page 2

Naval Surface Warfare Center, Dahlgren, Virginia 1989 - 1998

A US Navy laboratory specialising in R&D, system development and fleet support.

Project Manager – Software Development

Led project management, system design, technology evaluations, authored RFPs, evaluated proposals, managed group IT

infrastructure and technology refresh.

Architected and developed the initial system capabilities resulting in securing funding for a multi-year project

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Obtained over $3M in project funding by performing market research analysis and making project presentations

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Facilitated technology transfer and commercialization, resulting in multi-million dollar revenues

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Successfully managed multiple, concurrent, distributed projects leading to demonstration and fielded systems

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Conducted contract negotiations, obtained and managed $250K capital budgets

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Led the development of object oriented, distributed, geographic information systems (GIS)

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Developed image processing, pattern matching systems and intelligent decision aids

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EDS, Rockland, Massachusetts 1988 - 1989

An outsourcing division managing the medical claims processing for Blue Cross / Blue Shield of Massachusetts.

Systems Engineer

Interfaced with the client and the product group on system operations and quality control for the medical claims processing system.

Provided liaison between the product group and the client

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Authored proposals for follow-on and new tasks

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Conducted system testing, validation and documentation

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Professional Qualifications

Education

MBA – Ohio University, USA

PhD, Computer Science – Cranfield University, United Kingdom

MSc, Computer Science – Wichita State University, USA

BSc, Computer Science – Tulane University, USA

Honors and Awards

Beta Gamma Sigma (BGS) – The Business Scholastic Honor Society

Upsilon Pi Epsilon (UPE) – The Computer Science Scholastic Honor Society

Professional Affiliations

The Institute of Electrical and Electronics Engineers (IEEE) – Senior Member

The Association for Computing Machinery (ACM) – Member

Technology Executives Network Group (TENG) – Member

Advisory Board of early stage organizations – Member

Demetrios Sapounas Page 3

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