Customer Service Medical
Resume:
Kolade Akanni
*******@*****.***
Cell 240-***-****
Laurel, MD 20708
Seeking a position with a growing organization where I can make a positive impact on revenues, and
OBJECTIVE
experience long term career growth.
University of Pittsburgh, Pittsburgh, PA
EDUCATION
Bachelor of Science, Health Information Management
Graduation, April 2008
UPMC EpicCare Internship, Pittsburgh, PA Spring 2008
RELATED
EXPERIENCE
• Shadowed system analyst and assisted in various projects on the implementation team.
• Assist in providing post go-live support, training, trouble shooting, supporting interfaces, and
acting as liaison between all levels staff and clinicians.
• Performed live updates on user interface.
UPMC ISD Project, Pittsburgh, PA Fall 2008 - April 2008
• Preformed a retrospective audit in the Emergency Department of UPMC Presbyterian Hospital to
comply with Cerner’s EHR system.
Allegheny Chesapeake Physical Therapy Project, Pittsburgh, PA Fall 2008
• Created reports to analyze patient satisfactions at Allegheny Chesapeake Physical Therapy
Weekly Clinical Site Visit, Pittsburgh, PA Summer 2007
• Behavioral Health, Home Health Care, Physician office Practice, Cancer Registry, Clinical
Information Systems, Rehabilitation, Consulting/Outsourcing, Ambulatory, Compliance, and
Research
UPMC Western Psychiatric Internship, Pittsburgh, PA Spring 2007
• Protect the security of medical records to ensure that confidentiality is maintained.
• Review records for completeness, accuracy and compliance with regulations.
• Retrieve patient medical records for physicians, technicians, or other medical personnel.
• Release information to persons and agencies according to regulations.
• Plan, develop, maintain and operate a variety of health record indexes and storage and retrieval
systems to collect, classify, store and analyze information.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic
procedures and treatment into computer.
• Compile and maintain patients' medical records to document condition and treatment and to
provide data for research or cost control and care improvement efforts.
• Process patient admission and discharge documents.
• Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.
WORK
Johns Hopkins Bayview Medical Center, Baltimore, MD October 2008- Present
EXPERIENCE
Health Information Team Leader
Acts as lead worker in the Medical Records by monitoring workflow of department and
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productivity of employees.
Ensures the confidentiality of all records.
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Prepares daily assignments and reviews work.
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Trains and orients new staff.
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Recommends work performance improvement initiatives.
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Maintains work schedules.
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Monitors chart sign outs and returns.
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Acts as Medical Record Department liaison for all missing clinic medical records, as well as any
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filing questions or concerns.
Conducts pre-clinic appointment chart check to assure record order and accuracy.
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Ensures that all needed medical records are available, and delivered, for morning clinics.
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Conducts weekly chart checks with clinics.
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Maintains monthly Clinical Pertinence review and reporting functions.
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Assist in the coordination of record relocation as needed.
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Prepares and maintains various logs as requested.
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Conducts AM calls for charts not returned.
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ABC Wireless, Pittsburgh, PA April 2006 - April 2008
Assistant Store Manager
• Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each
product or item.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and
selling merchandise.
UPMC Behavioral Children's Study, Pittsburgh, PA August 2003 - April 2006
Records Technician
• Keep records of materials filed or removed.
• Add new material to file records, and create new records as necessary.
• Perform general office duties such as typing, operating office machines, and sorting mail.
• Track materials removed from files in order to ensure that borrowed files are returned.
• Gather materials to be filed from departments and employees.
• Sort or classify information according to guidelines such as content, purpose, user criteria, or
chronological, alphabetical, or numerical order.
• Find and retrieve information from files in response to requests from authorized users.
• Scan or read incoming materials in order to determine how and where they should be classified or
filed.
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to
classification and identification information.
• Assign and record or stamp identification numbers or codes in order to index materials for filing.
Medical Terminology, Medical Coding, System Analysis,
RELEVANT
Pathophysiology, Database Theory, Epidemiology,
COURSEWORK
Quality Management, Human Relations, Electronic Health Records
Software: MS Word, Excel, Publisher, PowerPoint, Outlook, Access, Novell, PeopleSoft, Minitab and
COMPUTER
SPSS
SKILLS
Languages: HTML, Java
Software Systems: EpicCare, Cerner, Meditech, Softmed, and EPR
Management, Customer Service, Active Listening, Time Management, Monitoring, Instructing,
ADDITIONAL
Judgment and Decision Making, Service Orientation, Multi-tasking, and Critical Thinking
SKILLS /
STRENGTHS
Student National Pharmacy Association (SNPhA), American Health Information Management
ACTIVITIES
Association (AHIMA), FOCUS member
Contact this candidate