Quality Assurance Project

Christopher Fares

** ********* ***** 937-***-****

Springboro, OH 45066 ******@***.**.***

PROFILE

A results-driven, innovative developer with an exceptional ability to quickly grasp complex concepts, manage multiple

phases within project and to keep constituencies on target to desired outcomes. A genuine team player with effective

and encouraging communication skills dedicated to achieving positive results for both internal and external customers.

Core strengths include:

Situational Analysis and Problem Resolution Resource and Asset Management

Technical Documentation Quality Assurance and Control

Project Management Systems Analysis

PROFESSIONAL EXPERIENCES

Systems Developer 2003 to 2009

Reynolds and Reynolds Dayton, Ohio 1998 to 2000

Served as a developer for a business unit providing software support and integra ted computer solutions the automotive

retail industry, specifically 6,000 dealerships in the U.S. and Canada. Significant accomplishments and responsibilities

include:

Designed, developed and implemented technical solutions and enhancements to ERALink, co llaborating with

vendors and packaging customize product to meet specific dealership needs as well as recommending future

technical improvements.

Provided detailed documentation of system specifications to include system scripts, system installation

procedures, system backup and recovery techniques and system test methods.

Collaborated with teams to include Business Analysts and Project Managers.

Assisted Product Managers in articulating and defining their business requirements and assisted in preparing the

business case justification for technical investment decisions.

Supported Application Development teams by repackaging applications, using Wise for Windows.

Served as the SharePoint server administrator and facilitated collaboration for related groups by creating a “central

area” for the purpose of troubleshooting and enhancing future releases of ERALink.

Technology Product Manager

Reynolds and Reynolds Dayton, Ohio 2000 to 2003

Served on teams charged with developing an updated version, E2, of the company’s automobile dealer software

mainstay (ERA), consisting of over 10 million lines of codes spread over more than 10,000 files and other code units.

Significant accomplishments and responsibilities included:

Managed data warehouse used to decode vehicles based on vehicle identification numbers (VINs) to include

cataloging specific details.

Transferred Chrome Data from vendors into new environment to ensure consistency of information for display and

reporting purposes.

Created working applications for product teams to verify data accuracy as product designs and implementations.

Collaborated with project team and Microsoft Developers to redesign the software layout associated with the

purchase of a web-based application, replacing dated software applications, to create Contact Management still in

use today.

Facilitated development team meetings to ensure customers’ needs flowed through project scope and design.

Maintained communication with customers’ during project time -line and kept them abreast on improvements.

Christopher Fares

30 Clevenger Court 937-***-****

Springboro, OH 45066 ******@***.**.***

Business Analyst

Reynolds and Reynolds Dayton, Ohio 1996 to 1998

Provided technical support to all PC Client applications in a high volume call center serving as the primary interface to

third-party vendors and internal customers. Engaged with Business Team for customer’s inquiries. Responsibilities

included:

Served as Point of Contact for questions, issues and for customer/dealership escalations.

Served dealerships remotely by connecting directly to ERA server to troublesh oot and resolve problems.

Gathered problem information, determined criticality and initiated appropriate response and/or dispatch.

Documented, verified and made appropriate corrections to service requests and shared information with

Development Team.

Ensured quick response times and captured accurately the nature of customer’s request.

Produced customized reports relevant to dealership goals and processes.

Liaisoned with development staff on software issues.

Supported customers with special installations for updating ERA system.

EDUCATION AND CONTINUING EDUCATION

Bachelor of Arts, Miami University Oxford, Ohio Major: Accounting 1996

Continuing Education

A+ Certification, CompTIA 2009 to present

Network+ Certification, CompTIA 2009 to present

Managing Multiple Projects, George Washington University Washington, DC 2002

TECHNICAL PROFICIENCIES

UNIX, Windows, BASIC, SQL, VBScript

Wise for Windows Installer and WiseScript

IBM Rational ClearQuest and ClearCase Source Control Systems, IBM Wintegrate Product

Shell Scripting

Microsoft Suite - Word, Excel, PowerPoint and Access

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