Customer Service San Francisco

DANIEL MORENO

**** ******* ****** ***. * San Francisco, CA 94112 415-***-**** Cell 415-***-****

*************@*****.***

OBJECTIVE:

SUMMARY OF QUALIFICATIONS

• Detail oriented worker committed to accuracy

• Strong communication and written skills

• Effective interpersonal and organizational skills

• Ability to work independently and effectively in a busy environment

• Proven record of efficiently completing multiple tasks

• Excellent customer service skills

• Demonstrated ability to perform clerical tasks

• Competent in, Power Macintosh G4, Microsoft Outlook, Word, Excel

EDUCATION

Currently enrolled in 18 Unit Degree Program for Library Information Technology,

City College of San Francisco, San Francisco, CA.

Certificate in Digital Printing and Publishing, City College of San Francisco,

San Francisco, CA. 2006.

Approximately 27 Units in Business Management Courses, San Francisco State University,

San Francisco, CA.

EXPERIENCE

Library Assistant Genentech, South San Francisco, CA. 1/07 – Present.

• Perform circulation, renewals, check in and out of materials, holds, overdue notices of

library materials to library users, monitoring materials for damage

• Troubleshooting circulation software, scanners, printers, copiers

• Retrieve books, journals and other library materials using alphabetical numerical, Dewey

decimal classification

• Re-stack and shelve books, journals, media in Main Library, Periodical shelves, in Annex

• Daily check in of new journals/Accurately label and property date stamp receipt of

journals and put on periodical shelves or re-shelve in Annex

• Research incoming journals to determine if they are active

• Add prior year journals to Library Annex

• Report miscataloged information of EOS program to Associate Information

Specialist/Assist with updates

• Assist patrons with use of library electronic resources

• Shelf reading of books in Main Library

• Staff reference desk as needed

• Perform other job-related duties as required

• FedEx and Interoffice mail, books and journals, media to offsite patrons

• Maintain copier room with toner, paper, staples, paper jams, using Canon/Color Image

Runner C-3200 with Doc Send Scanner

Senior Office Service Clerk, Matson Navigation Company Inc., Oakland, CA. 2000 – 2005.

• Provided customer service in person, by phone and by email

• Entered and updated data in computer and maintained customer database utilizing

customized software

• Perform typing of forms, memorandums

• Sorted, indexed, coded of records as scheduled for proper filing

• Audit delivered items with delivery invoices

• Responsible for mail processing operations including distribution and delivery

• Use mail handling machine to, stamp, seal, and affix postage to outgoing mail or

packages

• Ensure all shipped packages are adequately protected against damage

• Process FedEx, UPS for shipping to vendors, businesses

• Maintained 12 company cars and tracked invoices, perform billing process

Reproduction Operator, Matson Navigation Company Inc., Oakland, CA. 1976 – 2000.

• Operated high volume digital copiers and other copy machines, printing presses, and

plate makers for international freight shipping company

• Responsible for timely production of finishing duties related to reproduction of

printed materials according to job ticket instructions

• Maintained and completed minor repairs on all copy machines and related equipment

• Assisted in storekeeping, inventory and distribution activities/Maintained paper

stock and all equipment supplies

• Completed inventory and prepared material and supplies requests

• Kept monthly and quarterly reports on completed copies by logging data into

computer on specific production copiers

EQUIPMENT SKILLS

Printing Presses;

AB Dick 9810 Ryobi 3200

Townsend T-51 Swing Away Multilith Offset 2650

Copiers

Wide Format Xerox Engineering System 3050 Kodak Image Runner

105

Canon/Color Image Runner C-3200 with Doc Send Kodak Ekta Print 2110

Canon 3560/3300/2800 Series

Kodak Image Source 110

Plate Makers

Flip Top 26v

Itek 615 S Mega Plate Maker

Bindery

Triumph 4850-95 EP Paper Cutter X-Rite 76A Shrink-Wrap

Challenge 305 Paper Cutter 3 hole Drills

Powis Parker Fastback 15xs Stitcher

General Binding and Punch Machines Laminating

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