Customer Service Manager

DANILO LAI

**** ****** *****, ******** *****, VA, 23454

abnp0i@r.postjobfree.com 857-***-****

EDUCATION Tufts University: College of Engineering Medford, MA

Master’s of Science, Mechanical Engineering, May 2009 GPA: 3.7

Boston University: College of Engineering Boston, MA

Bachelor of Science, Manufacturing Engineering, May 2007

COURSEWORK

Supply Chain Management Polymer Manufacturing Engineering Economy

Materials Processing Lean Manufacturing Product Design

Statistics and Quality Engineering Computer-Aided-Design Automated Manufacturing

SKILLS

Languages: Fluent in: English, Portuguese, and Mandarin. Conversational in: Spanish and Taiwanese. Basic Japanese

Software: Microsoft Word/Access/Excel/PowerPoint/Visio, Adobe, Rockwell Arena, MasterCAM

CAD: Inventor, ProEngineering, SolidWorks

Programming: Matlab, ACL, C++

EXPERIENCE

Fall ’07 – Spring ‘09

Tufts University/QLP, Inc. Medford, MA

Master’s Thesis Research in conjunction with Quantum Leap Packaging, Inc.

Impact behavior and shrinkage of liquid-crystalline polymers

Manufactured appropriate fixtures for testing polymers under Charpy, Gardner, and Instron impact testers.

Discussed the effects of injection-molding conditions on the mechanical properties of liquid-crystalline polymers: fill speed,

initial mold temperature, and packing pressure.

Optimized impact and shrinkage properties by 30% by proposing a higher fill speed and packing pressure during processing.

Spring ‘07

iRobot Corporation Burlington, MA

Boston University Senior Capstone Design

Proposed significant cost reduction in the manufacturing process of the spacer wheel for the iRobot Warrior by changing the

material used from Nyloil to Delrin. Delrin has the advantage of being injection-moldable. Also proposed a change in the supply

chain to eliminate logistical wastes.

Worked on CAD, FEA, quote procurement, and supply chain management.

Summer ’06 – Spring ‘07

Fraunhofer USA Boston, MA

Project Engineer Assistant

Developed and designed customer products using CAD

Procured material supplies and communicated with suppliers for better pricing

Created and organized databases with Microsoft Access

Acquired industrial experience in: CAD and rapid prototyping

Fall ’04 – Fall ‘06

Boston University Boston, MA

Linear Algebra Undergraduate Teaching Fellow

Held weekly review session lectures for students who required additional help (task usually given only to graduate students)

Graded homework and examinations

Spring ’04 – Fall ‘05

Boston University Boston, MA

Student Manager – Boston University Dining Services

Promoted to student manager, overseeing line workers and kitchen staff serving up to 2400 p eople

Acquired experience in: cash register, customer service/interaction, management

Fall ’00 – Spring ‘03

Posto Princesa Isabel LTDA. São Paulo, Brazil

Supervisor/Office Assistant

Supervised and assisted all employees.

Developed and implemented sales strategies to maximize business potential

Acquired skills in the areas of communication, organization, product pricing and customer relationships

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