Quality Assurance Management
Resume:
Joseph A. Mercado
Bradenton, Florida 34203
**********@*****.***
http://www.linkedin.com/in/josephmercado
Facilities / Support Services / Non-Profit Professional
Highly innovative, proactive support services professional dedicated to business growth and customer focus. Proven record of
cost reduction and growth through continuous research, planning and implementation of cost effective and efficient strategies.
Strengths include:
• •
Facilities Management Grant Research & Writing
• •
Purchasing Public Relations
• •
Contract Negotiations Fund Raising
• •
IT & Telecommunications Corporate Travel & Meeting Planning
• •
Emergency Management Mailroom & Print Services Management
• •
Marketing & Development Fleet Management
• •
Human Services Event Planning
PROFESSIONAL STRENGTHS
Adept people person with ability to maintain high-level communication with managers, co-workers, vendors, donors
and community leaders
Ability to multi-task with ease in high-pressure, fast-paced environment
Assertive approach to contract and vendor negotiations
Effective management skills
Commitment to continual professional development
Bilingual: English/Spanish
PROFESSIONAL EXPERIENCE
Vice President, Chief Operating Officer – Meals on Wheels Plus / Director, The Food Bank of Manatee
October 2006 - June 2009
• Managed the performance on 4 properties of all the contractors/sub-contractors (HVAC, plumbers, security,
telephone and IT network, carpenters, and electricians) on building maintenance and repair projects.
• Developed cost analysis, work schedules and reports that assured compliance within contractual agreements.
• Procurement and maintenance of all equipment and supplies.
• Overall and day-to-day operations of the Food Bank including inventory, warehouse safety, donor relations and the
development and implementation of successful strategic business plans to support the goals of the organization.
• Development and implementation of Disaster Plan & Continuity of Operations Plan. Served on community
Emergency Support Function (ESF) 11, Food & Shelter committee.
• Developed and recommended polices, programs and services. Provided CEO and Board with operational and
administrative reports.
• Represented the Food Bank as chief public spokesperson, including regular speaking opportunities to business, civic,
religious, government, schools and other groups. Used all available resources to keep hunger and the Food Bank’s
work in the public’s understanding.
• Successfully increased community food donations from 790,000 pounds in 2006 to 2.4 million pounds in 2008 and
was well on the way to our projected goal of over 3.2 million pounds for 2009.
• Implementing and monitoring programs of food acquisition and distribution to meet community needs, including
research of other potential food resources in the community.
• Development and management of operational and capital budgets, administration of restricted funds including
community and government grants.
• Directed and coordinated all fundraising efforts for the Food Bank for operational and capital needs, including
creation and accomplishment of events. Assisted with all fundraisers, campaigns and grant writing.
• Established and maintained relationships with community agencies and organizations in the community.
Operations Manager – Ideal Construction, Inc. August 2005 – October 2006
• Procurement of services, building equipment/materials, and supplies.
• Managed and supervised staff, assigned projects and ensured assignments were completed on a timely basis.
• Conducted quality assurance and compliance inspections.
• Developed proposals and negotiated final project costs.
• Maintained inventory of equipment and supplies.
• Performed A/R and A/P functions, administered bi-monthly payrolls
Director of Operations - UNITEHERE January 1990 – August 2005
• Supervised facility operations and owner representative for corporate headquarters, a 594,000 square foot Class B
multi-tenant facility with an operating budget of $3.6 million and capital improvement budget of $4.4 million. Prepared
and supervised renovation project of 50,000 square feet of administration office space.
• Managed all operations of additional office property, a 60,000 square foot Class A building, including building
inspections, fire safety, security, asset control, maintenance, cleaning and positioning of property for sale. Prepared
and administered annual operating budget of $1.2 million. Handled organization relocation to new headquarters.
• Negotiated and participated in the bidding process with architects, engineers and general contractors. Managed
corporate cleaning personnel and asset inventory.
• Responsible for organization’s procurement of MRO services and supplies, including negotiation of building and office
supplies/equipment, computers, literature, publications and telecommunications.
• Responsible for all telecommunications services, including negotiations, installation, maintenance and billing for PBX
systems, local and long distance services, cell phones, pagers, PDA’s, wireless email applications and fax machines.
• Managed nationwide fleet program of 375 leased vehicles, including policy development, compliance, safety and risk
management, rate and insurance negotiations, ordering and termination, accounts payable.
• Provided senior management with budget and financial reports, including expense, cost analysis and savings reports.
• Supervised mailroom activities, including mail disbursement, messenger services and mass mailing projects.
• Supervised and managed all internal print services, as well as maintenance of equipment.
• Responsible for the organization’s travel program, including policy development and implementation. Handled all
vendor selection and contract negotiations with airlines, travel agencies, hotels and convention centers, car rental
agencies, and venue transportation. Planning and setup for all executive board meetings, national conventions and
special events, including lodging, transportation, registration, food & beverage, audio/visual and entertainment.
• Liaison between employers and employees in handling employment matters.
• Assisted in labor contract negotiations and handled employee grievances and arbitrations.
EDUCATION
Associate of Applied Science – Business Administration specializing in Accounting
Berkeley College – New York, New York
Leadership Manatee, Manatee County, Florida 2007-2008
OTHER SKILLS
• Proficient in MS Office Professional, including Visio, Windows Server 2003, Exchange 2003, Backup Exec,
Symantec Antivirus, McAfee VirusScan Enterprise and Virtual environments.
• General Knowledge of A/P Solution AvidXchange.
• General knowledge of building mechanical operating equipment, including HVAC, electrical and telecom facilities.
• Certified Administrator – Avaya Definity G3si, Partner, Intuity Audix and Inter-tel Axxess.
• Safe Staff Food Handler Certification – 2011 (Florida Restaurant & Lodging Association)
Contact this candidate