Sales Manager
Resume:
SOR A. MEDINA
Alcala Street #*** 787-***-****
College Park 787-***-****
San Juan, P.R. 00921 e-mail: ***********@*****.***
SALES MANAGER / B2B SALES / MARKETING
MANAGER
Energetic and goal-focused sales manager with solid qualifications in large account management
and close customer relationship building/maintenance. Proven ability to develop new business
and increase sales within established accounts and mature territories. Ability and experience
analyzing and reviewing sales force performance. Excellent time and territory management skills.
• Demonstrate the initiative, hunter skills and, self-motivation to meet and exceed company goals.
• Proven ability to comprehend and apply highly complex concepts about my products and services.
• Willingness to put in extra hours to achieve the results and satisfaction necessary for my clients.
• Able to apply strategic planning strategy to target most volume producing accounts.
• Adept in handling confidential matters. Trust-worthy and reliable.
• Solid problem solving and organizational skills.
• Fully Bilingual (English – Spanish)
• Computer skills: MS Office (MS Word, MS Excel, MS Power Point & MS Outlook).
EDUCATION
UNIVERSITY OF MASSACHUSETTS – Boston, MA
OF
Bachelor of Business Administration - Major in Marketing
CAREER EXPERIENCE
MCROBERTS PROTECTIVE AGENCY
BUSINESS DEVELOPMENT MANAGER - SAN JUAN, PR
PR
SAN
2007-PRESENT
Directly responsible for all sales, and marketing operations of the Puerto Rico branch.
Develops and executes marketing plan/strategies achieving sales and penetrating competitive
accounts.
Directly responsible for managing branch sales/marketing promotional expenses.
Develops training programs ensuring optimum performance of sales force.
Constantly engages with C level executives to present our Agency’s proposals for the security of their
business and their immediate needs.
Maintains satisfactory long term relationships with account post-sale.
Assures profitability of security proposals and the profitability throughout the business relationship.
Develop complex solutions to market and business development challenges.
Adopt a team approach to work with the different division of the branch for common goals.
Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
Effectively manage sales pipelines and achieve quarterly and annual sales quota.
Manage, organize and updated relevant data using applicable sales database applications
Follow up all leads generated by advertising, trade shows, mailing, website and other media
FIRST DATA CORP.
BUSINESS DEVELOPMENT MANAGER - SAN JUAN, PR 2003-
SAN
2007
Logo is trademark of FedEx Corp, & First Data Corp. McRoberts Protective Agency
Develop and maintain, with minimal supervision, the sales force and, businesses in Puerto Rico and the
Caribbean islands.
• Constantly engaged with existing account base in order to secure and increase market share.
• Supported Account Executive’s seeking businesses for merchant services processing and products.
• Remain knowledgeable, by attending conferences, reading up to date company releases, in all
phases of merchant training and operational processes.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Assure profitable pricing of merchant relationships.
• Meet established bankcard and POS goals.
SIGNIFICANT ACCOMPLISHMENT:
RECEIVED the Circle of Excellence Award 2005 – for exceeding sales force performance of
over 120%
FEDEX CORP.
District Sales Manager – San Juan, PR 1998-2003
Directly responsible for developing, managing and leading the District Sales effort for all products and
services
• Developed and provided alternatives for complex transportation opportunities.
• Constantly employed effective account strategies for positioning and selling of FedEx Services
• Worked directly with Marketing and Operations Directors to ensure optimum performance.
• Traveled regularly throughout the District in order to train, mentor, and higher new employees.
• Managed financial resources affectively.
• Aided in the Special Events coordination in conjunction with Marketing Department.
SIGNIFICANT ACCOMPLISHMENT:
Achieved the President Club Award in 2000 - exceeded sales quotes over a 115% in Downtown
territory.
Received the Outstanding Achievement Award in 1999 - for outstanding service to customers.
Sales Representative – San Juan, PR 1990-1998
Developed new business and serviced existing accounts in outside/ inside sales programs.
• Managed small business and major accounts in Downtown territory such as: LifeScan (a Johnson &
Johnson Company), Microsoft, Hewlett Packard, Intel, Mova, Sensormatic, Advanced Technologies
among others.
• Prepared proposals provided follow-up service and maintained strong rapport with all customers.
• Acquired new clients through business referrals, leads and cold calls.
• Developed a quarterly sales plan as well as a time and territory management plan.
• Visited clients in Puerto Rico, USVI, the Bahamas .
SIGNIFICANT ACCOMPLISHMENT:
Selected as the Sales Representative of the Year in 1997 – surpassed 4th Quarter by 100%.
Received the Star Award in 1995. Successfully led the Service Quality Indicators Program.
Customer Service Representative – San Juan, PR 1985-1990
Interacted with customers to provide information in response to inquiries about products and services.
• Successfully resolved customer concerns related to late shipments and trace shipment, ensuring
client retention.
• Dispatched drivers and scheduled package pickups.
• Received packages from customers and processed packages for national and international
mailing/delivery. Repacked when necessary, determined charges and accepted payments.
• Completed necessary paperwork for each transaction.
• Managed prices that included rates, credit terms, rules, regulations, government taxes and tariff
information.
Logo is trademark of FedEx Corp, & First Data Corp. McRoberts Protective Agency
Logo is trademark of FedEx Corp, & First Data Corp. McRoberts Protective Agency
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