Customer Service Manager
Resume:
T anya L. Pankz
Rowlett, Texas 75089
*********@***.***
Profile and Skill Summary
Dedicated Manager and Financial Service Representative in the area of banking and sales. Career
in banking includes teller operations, sales, loan processing, analyzing credit and branch manager
responsibilities. I also have experience as a district sales manager for a sales broker in an area
consisting of over four hundred accounts. Very experienced in handling customer service issues.
Highly organized with effective time management and scheduling abilities. Proficient in computer,
typing and 10 key.
Accomplishments
# Have continuously exceeded sales goal in branch and district.
# Received awards on lowest outages or loss for my branch, on monthly and yearly
basis
# Prepared and presented seminars for company employee’s on Effective Sales
Presentations and Organizational Skills for District Managers.
Work Experience
First National Bank Texas, First Convenience Bank, Rockwall,Texas, 2004-2008
Branch Manager
Managed and supervised all staff to include training tellers, supervisors and assistant branch
managers. Instilled a sales culture in branch to attain sales goals. Responsible for all profit and
loss to branch. Offered extensive customer service to maintain customer satisfaction.
Community Credit Union, Plano,Texas, 1996-2003
Financial Service Representative
Responsibilities included cross selling of new accounts and loans to new and existing customers.
Loan processor in lending department of company’s direct and indirect lending of its main
operations. Three years of analyzing credit reports and making loan decisions.
Volunteer
President and Founder of Jennifer’s Story Foundation 2008
Chair, Community Solutions Cooperative 2008
Domestic Violence Advocate and Teacher, Genesis Center 2008
Campaign Manager, Phillip Diglio, Town Councilman 1992
Treasurer, Newton Taxpayers Association 1993-1995
Education
Earl Wooster High School, Reno Nevada
Garland High School, GED
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