Project Manager
Resume:
Deborah Hurst
Kenton, Ohio ***26
419-***-**** Home
740-***-**** Cell
615-***-**** Fax
*******.*****@*****.***
PROFESSIONAL SUMMARY:
7+ years of strong Business Analysis experience.
7+ years of experience in Software Development Life Cycles (SDLC methodologies) in different phases: requirement gathering,
analysis, design, testing and implementation (Full life cycles).
5+ years of experience in software development process including Rational Unified Process (RUP), Water fall methodology, agile
software development methodology (XP, FDD).
6+ years experience in EDI mappings and problem resolution.
5 + years experience in tracking, and managing requirements, experienced in collecting requirements through interviews, workshops,
observations, existing systems, documentation, and organizing JAD sessions.
8 + years experience in Microsoft Office suite (Ms Word, Excel, Power point, Access, MS-Visio).
8+ years experience in Project management tools like MS-Project and MS Excel for status reporting, planning, scheduling tasks (work
breakdown structure) and resources. (SOW, BOW)
6+ years of experience in documenting business processes and communicating potential business and systems impacts based on Data
Analysis.
6 + writing functional specification documents with supporting UML diagrams and utilized the traceability matrices.
6+ years of experience in writing documentations including Requirement Specifications, gap analysis, cost benefit analysis etc. for the
business requirements, Use Case Narrative, Feasibility Analysis, Risk Analysis, Test Plans and Quality Assurance.
Well versed in creating product definition document (PDD), software requirement specifications (SRS) and statement of requirement
(SOR).
8+ years using various transmission protocols such as FTP, HTTP, HFTP, UFTP based on the type weather its push based or pull
based.
5+ years experience in reviewing/writing test procedures, defining test cases, reviewing, maintaining test scripts, analyzing bugs,
shepherding and user acceptance testing (UAT) with the business users.
3+ years of experience in doing reporting, report analysis, data analysis and presenting it in the form of dash board reports
3+ years utilizing XML.
5+ years with Oracle, SQL, SQL Server
2+ years using a Navision Database
Experienced in OOD and analysis, DFDs were created and process flow diagrams using UML.
Prepared procedure manuals for System analysis and development processes to be used as reference for training purposes.
Experienced in the Health Industry in Deep Dive Assessments, Root Cause Analysis, setup, implementation, queries and reporting.
Quick study, proactive, self-motivated, strategic planner, team player with strong communication, interpersonal, Analytical and
organizational skills, Pro-active, troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change
and implement new process in challenging and diverse environments, ability to manage project within established budgets and time
lines, able to interview individuals and groups about their needs and ask the right questions at the right time to gain essential
requirements information, experience with standard requirement processes.
EDUCATION:
BS in Information Technology, (6 classes left) at Kaplan University
Associates in Computer Programming from Lima Technical College
TOOLS/SKILLS:
Project Management: MS Project (PERT, Gantt charts), Excel spread sheets, Clarity
Process/Model tool: MS Visio, Rational Unified Process (RUP), Rational Rose, UML, Requisite Pro, Clear Quest, Clear Case, MS-
Office, and Lotus notes
Operating System: Windows95/98/NT/2000/XP/Vista, UNIX, One desk, Linux
RDBMS: MS SQL Server, Oracle, MS-Access, and Quest SQL Navigator, Navision
Web Tools: Front Page, Photoshop, FTP, HTTP, HFTP, UFTP
Test Tools: Mercury Test director, Mercury Quality Center, Win Runner, Load Runner
Utilities: Business Objects, Crystal Reports, Jet Reports
Languages: Java, VB6, VB.NET, and SQL
PROFESSIONAL EXPERIENCE:
Client: JP Morgan Chase, Columbus, OH (Aug 2008 to Feb 2009)
Sr. Business Analyst
Environment:
Oracle 9i, SQL, VB6, VB.NET, Java, Microsoft Office, MS Visio, MS Project, Mercury Quality Center, MS Front page, SOA and
web service protocols, XML, Business Objects XI, Rsam, Control M, PVCS, Fortracs, Banko, Information One, SAP, VendorScape,
I Clear, CLS, XML, SDLC, SNMP, INMS, FTP
Project:
Working with the other team members at Chase on a HE to DRI project and Fees End State phasing the old system out and bring in
the new DRI system to allow Home Equity to perform its day to day functions.
Responsibilities:
Responsible for engaging the appropriate technology subject matter experts within JPMorgan Chase to drive the technology
roadmap and achieve the requirements of the proposed project. Designed and advise regarding optimal hardware and third
party software configuration to support the HE DRI Project.
Consistently interacting with PM and BA’s with the ability to package communication succinctly and clearly. Responsible for
and held accountable for architecture governance, solution designs, and managing open issues and risks for
projects/initiatives related to information management architecture for the HE to DRI project.
Mapping documents, requirements gathering, use cases, data exchange, gap analysis functional flow and quality center tools.
In charge of the infrastructure design, gathering of the requirements and database setups for different instances. Set up
control M, Access Admin, Work Request Management to cross impact groups that would be affected by the project, and a
variety of other tools the team members would need to go forward with the project.
Client Focused approach to talk to business for their need and then translating their need into requirement document (Statement
of Requirement).
Served as a Liaison between CCW Team and Business End users, was involved in the full SDLC (complete life cycle of the
project).
Utilized FTP sites to allow for data from the merger to be gathered and brought into the system.
Involved in JAD sessions to get business needs and their perspective (involved in doing preparation for the JAD meetings).
Using Waterfall and Agile methodology, dealt with cross functional teams to extract information, and was working on several
projects simultaneously.
Scheduling and facilitating requirement and design meetings with appropriate stakeholders, business users and my technical
team, involved in brain storming sessions for the clarity.
Involved in coordination between different office facilities interacted with teams, testers, project managers, developers, and end
users on requirement and feature development.
Worked with Lines of Business for Gap Analysis and analyzing business requirements, reviewed functional specs for any
change in application and helped to make sure the development group understand the specifications. Made sure the Statement
of Work was well defined and that we were on the different LOB’s Book of Work.
Wrote meeting minutes and analyzed their viewpoints for the problem with team members. Created a business requirement
document and took part in the peer review process.
Worked with other team members on the feasibility analysis for the proposed solution.
Involved in process re-engineering (Home Equity portfolio) to keep in tune with the SOA environment at Chase.
Facilitated conference calls within different offices throughout the BRD’s development.
Attended various training sessions to get acquainted with Mortgage Industry.
Developed requirement document and use cases, and did functional documentation.
Done research for various issues, consolidated reports and gave it to development team for their perusal. Developed uses cases
for design reviews and for demonstrating requirements to the business and Development team worked on data and workflow
analysis and produced the work flow diagrams.
Helped team by giving input in design Document and peer reviewing of the same (Functional part)
Developed environment for system test and perform system test and opened defects.
Writing test scripts in Excel and transporting them into Mercury Test director (Quality Center).
Communicated with different teams to get access for different applications for our team.
Utilized SQL Navigator to run SQL commands to retrieve data from different test regions for writing test scripts.
Part of a review committee for peer reviews of conceptual design document, functional document & Technical design
document.
Involved in working out the breakdown structure and responsibility matrixes, worked on the critical path and updated
documents.
Involved in writing test cases and scripts for the different phases of the system testing and regression testing.
Executing test scripts in quality center and analyzing results.
Involved in UI design by using Front page for end user usability.
Handled queries for business, and did handle issues postproduction.
Acted as a Senior BA and assisted my project manager for some of his roles.
Making and distributing status reports to appropriate groups concerning business analysis issues and progress on the project.
Click 4 Care, Powell OH (May 2009 to Jun 2009)
Business Analyst/Implementation
Environment:
Oracle 9i, Web Logic, SQL Plus and Developer, Putty, Putty Gen, Ax Crypt, XML, Case Wise, I Rise, Requisite Pro, Microsoft
Office, MS Visio, UML, SQL, XML, Mercury Quality Center, OOAD (Object oriented analysis and design), SOA and Web services
protocol (.NET), MS Project, UFTP, FTP, Win Runner, Load Runner
Project:
Analyze client information systems, data, and business/data related processes and design implementation tasks accordingly. Design
and advised clients regarding optimal hardware and third party software configuration to support the Think Health software.
Responsibilities:
Successfully install Think Health on customer’s infrastructure and train customers regarding data modeling, data specifications,
APIs, data conversions, data loads, and system integration efforts. Effectively troubleshoot implementation issues including
inventing and proving eloquent work a rounds and supporting software maintenance teams in their pursuit of correcting
implementation inhibiting bug.
Pfizer would FTP and UFTP files to Click 4 Care for us to load into the database.
Communicate implementation methodology and plans to client technical team members which included the SOW and the
BOW.
Steadfastly control implementation scope and requirements without diminishing client satisfaction. Create Business Objects
Reports for business partners.
Click 4 Care was involved with many clients around the globe. I was assigned to the Pfizer Italy and UK. Worked on the
systems in Europe and Italy by remote desktop to the servers, which enabled me to see the problems the users were having as
well as querying the database and setting up the Test, UAT, and Prod environments.
Remote connecting into the Oracle systems located in Pfizer to check for data loads, resolution of errors and to run queries.
Involved in data loads from the clients current database into the Think Health System.
Wrote SQL queries to test load procedures and make sure the records were present.
Facilitated meetings/events with customers and project team members to elicit requirements for design details.
Worked as a liaison between the lines of business and the project team by assisting the business in identifying, understanding,
and documenting their business needs and traveled to the UK and Italy to assist with gathering and setting up the systems.
Worked closely with the customer to obtain requirements approval.
Was involved in Object-oriented analysis and design with the help of UML (activity diagram, use case diagrams).
Participated in the identification, understanding and documentation of business requirements, which included the applications
capable of supporting those requirements.
Participated in development of artifacts such as Use Case Models (by using different modeling tools), Use Cases, Activity
Diagrams (or Workflow Models), and Supplemental Specifications.
Translate the business needs into system requirements, communicating with the business on a non-technical level to keep with
the SOA.
XML's set of tools helped the team of analysts develop the web pages that were to be used as a portal for our customers.
Involved in tracking, managing and collecting tickets for problems with the Think Health System.
Set up meetings, interviews, workshops, observations, existing systems, documentation, and organized JAD sessions to escalate
the problem tickets and follow up on the resolution.
Collaborated with software engineers/ architects, and the business to develop both high-level and detailed application models
that meet the business needs, understanding of SQL databases, SQL statements.
Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans
accordingly. Assisted in identifying and communicate project issues that would have a substantial impact on the project.
Work with user groups to provide training, resolve questions, assess user needs and recommend changes.
Develop systems test plan components and test scripts, provided direction and/or guidance to less experienced staff.
Recommend and initiate systems testing.
Involved in all the phases of Project management such as planning, project installation, identifying tasks and estimating quality
issues, anticipating problems and motivation.
Client: Cardinal Health (Jan 2008 to Apr 2008)
Business Analyst
Environment:
Web Interface Definition Language, JSP, Oracle 9i, HTML, XML, Quest, Rational Clear Case, UML, MS Visio, RUP methodology,
AUP (Agile unified process) MS Project, Crystal Reports, Alteris, Clarify, Business Objects and MS Office Suite, CRM, Case Wise
Project:
Cardinal Health had over fifty applications that the business wanted to know the current health of. Conducting Deep Dive
Assessments on each of the applications was critical to make the assessments. Once the assessments were completed then the findings
were presented to the business groups. The outcome of the assessments would allow the business to either update, set for deletion or
allow another path to be taken when looking at the future of Cardinal Health and the infrastructure, programs, and procedures.
Responsibilities:
Analyzes business needs and proposes long-term strategic integrated cost effective solutions working with various business
areas. Formulate business needs into a formal business case. Acted as the primary business analyst working the project
through to execution and by doing so helped the business segments drive the budget.
Conducted regular meetings to ensure the business areas, IT and the Executive teams are on the same page. Provided constant
process and methodology improvement formulation and cross team mentoring. Insured consistency on formulation of
solutions and the approach taken concerning the LOB.
Over saw definition of critical business requirements, rules, and issues that needed to be solved and identified specific and
quantifiable cost benefits for the project.
Implemented and communicated the departments' common methodologies to streamline processes, procedures, standards,
policies and guidelines which impacted multiple functions. Developed strategies to communicate improvement plans and
solve incidents through Root Cause Analysis.
Produced Business Objects reports for Lines of Business.
Delivered presentations on Application Health for the 50 top critical applications. Formulated spreadsheets that showed the
incidents in every business segment to assess the health of the segments as well as the application itself.
Gathered requirements by working extensively with business stakeholders, SMEs, management, project team through
interviews and JAD sessions.
Involved in making project plan (charter) and working with traders to probe them for their needs.
Involved with the Software change management processes.
Wrote Functional Specification Documents with supporting UML diagrams and trace ability matrices.
Worked as a liaison between the business and IT groups. Performed duties to interpret the business requirements, and making
sure application and technical solution are satisfying business requirements.
Participated in the identification, understanding, and documentation of business requirements, including the applications
capable of supporting those requirements.
Used RUP Iterative methodology to design manages and document requirement.
Managed documentations by using Clarify and Business Objects.
Lead root cause analysis calls with the affected team managers to drive to the root cause, once the root cause of an issue was
determined followed up by updating the database and keeping track of the resolution.
Developed Use Cases, work flow diagrams, and Activity Diagrams using MS Visio.
Developed test case, featured and use case requirements using Rational Requisite Pro
Assisted Development team in understanding functionality and brainstorming.
Responsible for assisting QA team to ensure efficient function of the system.
Reviewed test plan and tractability matrix prepared by QA team to make sure that every requirement will be covered in the test
scripts and tested.
Drawn Use Case Diagram, Activity diagram and sequence diagram for the project.
Collaborated work processes and translated user requirements into functional requirements.
Facilitated questionnaire sessions to identify business rules and requirements and document them in a format that can be
reviewed and understood by both the business professionals and technical team.
Conducted milestones planning of the project through walkthroughs and meetings involving various leads from Development,
QA and Technical Support teams.
Involved in writing test cases, scripts for system testing and regression testing.
Worked on different test scenarios for the test team and quality teams.
Involved in preparing test plans at all the level of functional testing to ensure that the business requirements are fulfilling the
market requirements. A major responsibility included interacting with the users and business relationship managers and
implementing changes on the database in order to ensure User Acceptance Testing (UAT) approval.
Lakeview Farms Inc. (Feb 2006 to May 2007)
Business Analyst/DBA
Environment:
MS Project, Win Runner, DB2, Java Script, Windows-NT, UML, J2EE, JSP, MS Office, XML, Mercury Test Director, Navision
Database, XP Pro, Server 2000, 2003, Exchange 2003/2007, MPLS, Wireless Networks, MUVPN, VPN, Cisco Phone Systems,
SQL, PL/SQL, MS Office 97-2007, Java, EDI, Visio, Norton Antivirus, Seagate Backup, Navision Database, Microsoft Dynamics
CRM, FTP, HTTP
Project:
Worked with the Navision implementation team to resolve the ongoing data integrity as well as develop the custom tables, screens and
FDA requirements into the new Navision database solution. This process took well over a year, which included utilizing XML for
reports, scripts, web sites and programming in general. The overall mapping for the EDI portion took well over 6 month to get all the
customers on board and ensuring the process was successful. Lakeview brought approximately 15 new clients onto the EDI system
per week.
Responsibilities:
Performed initial analysis of business needs to determine scope and potential system and process impacts of new business
system database.
Initiated and prioritized work. Tracked and reported progress.
Participated in the identification, understanding and documentation of business requirements and helped develop the statement
of work, including the applications capable of supporting those requirements.
Utilized file transmission protocols to get data from California, Georgia or Wisconsin.
Developed detailed functional specifications for the Research and Development application.
Served as liaison to the Navision developer assigned to Lakeview Farms.
Analyzed the database inputs and cross referenced to verify that it meet the business requirements functionality reviewed and
reported the feedback to the CEO and President. Made inputs to the Navision project team about deliverables associated with
operations impacting software, systems, tools, network, and process development
Interfaces with project/program management leads to develop overall project schedules associated with operations impacting
initiatives.
Defined use case models and created UML diagrams to better represent the Requirements.
Analyzed high level use cases and came up with extensions and inclusions of the use case based on the desired functionality.
Wrote documents including Requirement Specifications, gap analysis, cost benefit analysis etc for the business requirements,
Use Case Narrative, Feasibility Analysis, Risk Analysis, Test Plans and Quality Assurance.
Helped design the new user interface that Lakeview Farms needed for Navision that wasn’t in the package that Lakeview
purchased.
Prepared logical sequence diagrams, logical class diagram and UML diagrams for the detailed analysis using business objects.
Reported back to Navision the end users experiences, problems, over saw the escalation of tickets and wrote the reports in Jet
Reports for the business.
Prepared Software Specification document utilizing the use cases, activity and sequence diagrams.
Interfaced with training and testing teams to ensure that business functionality and process where flowing as anticipated.
Helped in minimizing the impacts to the LOB.
Trained end users in three other locations, Wisconsin, Georgia and California.
Setup raw materials, costs, recipes, and package BOM’s so the system could be utilized to the fullest.
Randomly executed test scripts developed by me that could to make sure the packages, manufacturing, recipes and costs were
set up correctly.
Worked with the UAT team to validate, so that the developed application meets the business requirements.
Worked with the processing departments to ensure the EDI loads were mapped properly and the orders would come in through
Navision.
Diamond Logistics Inc. (Mar 2004 to Jun 2005)
Business Analyst
Environment:
Oracle, Sun Solaris, UNIX, SQL, MS Office suite, Mercury Test Director, XML, EDI, MS Visio, UML, Windows XP, Server 2000,
2003, TMW, Wireless Networks, MUVPN, VPN, Nortel Phone Systems, Visual Studio.Net, Oracle, SQL, PL/SQL, UNIX, MS
Office 97/2000/2002, Java, Visio, PeopleSoft HR/FDM, PQTS, SMS, Business Objects, FTP.
Project:
Diamond Logistics was a trucking firm that was in the startup phase and needed someone to come in and write a dispatch system,
setup the EDI mappings into the Honda Of America Systems, train end users and maintain the network and security.
Responsibilities:
Worked with Honda to set up the correct EDI mappings that allowed the company to pick up parts, drop parts and get loads
information from Honda and its suppliers.
Logged into and managed the TNT supplier application which was an Oracle Enterprise solution that Diamond used to check
loads, schedules and trucks.
Managed the network, computer setups, security, email, routers, protocols, user ids and training that anyone needed within the
company from either the Ohio or Alabama location.
Utilized FTP and HTTP to get data from suppliers to match up shipping codes in the database.
Worked with the Business Owner to gather and define the business requirements, writing specifications and translating
statement of work into business and system level requirements.
Performed business and system level analysis, and provided documentation for deliverables.
Developed detailed functional specifications, built data and functional models keeping budgeting in mind.
Refine and realize use case models, Created UML diagrams to reflect use case text narratives.
Analyze use case specifications and use case model for technical criteria.
Organized JAD sessions with business users, management, developers and testers to ensure that the requirements cover all the
business rules.
Participated in the identification, understanding, and documentation of business requirements and reviewed the applications
capable of supporting those requirements.
Prepared procedure manuals for system analysis and development processes that could be used as a reference tool and for
training purposes.
Acted as liaison across business units at Honda and with some of the various suppliers to ensure the requirements that they had
were being met.
Developed a dispatch program using VB.Net, which allowed the dispatcher to schedule loads, drivers, resources, freight costs,
fuel costs, Accounts Payable, Accounts Receivable, and many other functions.
Client: Honda Of America (Jan 2002 to Mar 2004)
Business Analyst
Environment:
MS project, MS Visio, Windows 95/98/ME/NT/2000/XP (English and Japanese), SAP, Baan, Macintosh, Windows 2000 Server,
C/C++, DB2, Oracle, SQL, PL/SQL, Cobol, Visual Basic 6.0, RPG, AS400, UNIX, MS Office 97/2000/2002, Java, EDI, Lotus
Notes, Intellisync PDA software, PeopleSoft HR/FDM, PQTS, Qics, Sar, Target, XML, Crystal Reports and SMS, VMWARE ESX,
Business Objects, FTP
Project:
Supported the end users with over 1000 different applications both English and Japanese associates all over the world. As well as
supporting the supplier portal, outside suppliers with EDI and Scanning.
Responsibilities:
Troubleshoot and solve operating system issues for English and Japanese speaking associates and provide training on over 1000
different applications.
Update the system information files to reflect current systems and troubleshooting procedures.
Supported Honda Associated when they had EDI issues, collected the information and solved the problem, depending on what
the error code was and the issue in the database.
Reset handheld scanners for associates and outside suppliers which would allow them to scan parts in and out of the EDI
tracking system. This system would allow Honda associates to see what parts were due into Honda and when they should
arrive.
Trained new system support analysts while they learned the job.
Update the user’s computers by either removing or adding software to comply with Honda’s Software Compliance.
Responsible for print queue administration, password resets and Lotus Notes issues.
Trained outside vendors and associates using Honda’s Web Portal for (financial transactions, parts inventory and purchasing for
American Honda Finance Corp).
Logged tickets that needed to be brought to the programming team’s attention with issues with Portal, EDI, Baan and many
other applications.
Utilized FTP to send messages that needed to be fixed in the supplier’s databases.
Involved in the programming department utilizing XML, VB.Net and SQL and Oracle databases.
Studied operations and procedures of each department while developing a working knowledge of the Portal System.
Participated in the identification, understanding and documentation of business requirements and produced the statements of
work, including the applications capable of supporting those requirements.
Organized JAD sessions with business users, management, developers and testers to ensure that the requirements covered all
the business rules and procedures for users.
Translated the business needs into system requirements, communicating with the business on a non-technical level.
Documented enterprise-wide business/data/application/technology architectures, requirements and business rules.
Performed a variety of activities related to the systems development life cycle.
Used MS-Project for the coordinating with the Project manger and other team members.
Shell Office Systems (Sept 2001 to Jan 2002)
Business Analyst/Implementation
Environment:
OTG Xtender Solutions with Application Extender, Cold Extender, Disk Extender, Web Extender, Report Extender, WorkFlow
Extender, Scan Extender, Paper Scanners, Digital Recorders, Microfilm Scanners, Analog Reader printers, Microfilm Cameras, Media
Storage Solutions, Linux and SP2, XML, MS Project, Visual Basic, SQL, HFTP, FTP, HTTP
Project:
Many of the clients that utilized our services at Shell were banks, Military, manufacturing facilities and Hospitals. Each system
required a unique set of skills to enable the document imaging system to function properly.
Responsibilities:
Provided system analysis and design recommendations for client proposals
Utilized the various file transfer protocols to obtain the files necessary for the conversion, produced Statements of work.
Installed Document Imaging Systems software, necessary hardware, wrote programs to extract the clients data, trained end-
users and created custom manuals for every client.
Went on the final sales meetings at the perspective clients to handle any Information System related questions.
Traveled to client sites to answer questions, troubleshoot the systems and/or provide additional training.
Developed and implemented a procedure to standardize the manuals.
Maintained and supported the company’s web page using XML.
Performed microfilm conversions to allow the documents to be read on the imaging software.
Documented scanning solutions for the specific client based on security measures that were set in place, such as the US
Government.
Mapped client’s data to match up with the new systems fields.
Setup computer output to laser disc solutions and assisted with imaging system file conversions.
Main support contact for any user issue once the initial training had been completed.
Provided the sales team with a proper procedure on creating proposals.
Proof read all proposals prior to them being submitted to the client.
Mid West Express Inc. (Jul 1999 to May 2001)
Business Analyst
Environment:
MS project, MS Visio, Windows 95/98/ME/NT/2000/XP (English and Japanese), SAP, Baan, Macintosh, Windows 2000 Server,
C/C++, DB2, Oracle, SQL, PL/SQL, Cobol, Visual Basic 6.0, RPG, AS400, UNIX, MS Office 97/2000/2002, Java, EDI, Lotus
Notes, PeopleSoft HR/FDM, PQTS, Qics, Sar, Target, XML, Crystal Reports and SMS, VMWARE ESX, Business Objects, FTP
Project:
Provided network support including maintenance, troubleshooting, repair, upgrading hardware, servers, hubs, routers and handled all
trouble tickets. Supported the EDI system between client and outside suppliers, created solutions to resolve report issues and
performed application development as needed.
Responsibilities:
Troubleshoot and solve operating system issues for English and Japanese speaking associates and provide training on over 100
different applications.
Update the system information files to reflect current systems and troubleshooting procedures.
Used File Transfer Protocols to obtain files from suppliers then loaded the updated data into the EDI system.
Mapped the data in the current system to reflect the EDI settings for Honda.
Supported Honda Associated when they had EDI issues, collected the information and solved the problem, depending on what
the error code was and the issue in the database.
Reset handheld scanners for associates and outside suppliers which would allow them to scan parts in and out of the EDI
tracking system. This system would allow Honda associates to see what parts were due into Honda and when they should
arrive.
The tires department at Mei used an Oracle Database to keep track of the tires and rims that were to match up with the specific
car being manufactured by Honda at that moment. I was in charge of keeping it up to date and running queries based on the
orders.
Update the user’s computers by either removing or adding software to comply with Honda’s Software Compliance.
Responsible for print queue administration, password resets and Lotus Notes issues.
Logged tickets that needed to be brought to the programming team’s attention with issues with Portal, EDI, Baan and many
other applications.
Involved in the programming department utilizing XML, VB.Net and SQL.
Studied operations and procedures of each department while developing a working knowledge of the Portal System.
Attend meetings to discuss and document new user requirements. Met with users and programmers to discuss solutions and
develop scenarios.
Participated in the identification, understanding and documentation of business requirements, statement of work including the
applications capable of supporting those requirements.
Organized JAD sessions with business users, management, developers and testers to ensure that the requirements covered all
the business rules and procedures for users.
Translated the business needs into system requirements, communicating with the business on a non-technical level.
Documented enterprise-wide business/data/application/technology architectures, requirements and business rules.
Performed a variety of activities related to the systems development life cycle.
Used MS-Project for the coordinating with the Project manger and other team members.
Supported the remote plants that MEI had in South Carolina and Alabama.
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