Customer Service Sales

James M. Vargos

st

**** **** *** ****** *****: 708-***-****

Tinley Park, IL 60477 E-mail: ******@*********.***

SUMMARY

Result-driven professional with 15+ years experience in Information Technology, who desires an

opportunity within an exceptional team to challenge and expand future endeavors

TECHNICAL PROFIENCIES

Microsoft Certified Systems Administrator (MCSA), 2009

Certification(s)

MCP in 70-270, 70-290, 70-291, 70-293 and 70-284

Hardware –IBM System P Model 520: AS400 Model 720;Perle 594e remote controllers; Perle 833is

Remote Access Servers; Adtran 120 TSU; Cisco Routers (720,2500,2610,2651xm,3662,3800) Cisco

Switches (2948G,3500-XL,4006);Tech Logics 9400 controllers; Siemens model (80,30) phone switch;

IBM printers (Infoprint21, Infoprint40, 6400,3160,3130,3390); IBM Main Frame 4381, 4361, 4341

Software – Microsoft Windows 95/98/2000/2003/NT/XP/Vista, Server 2003; Windows Exchange

server; DNS, DHCP and Active Directory Servers; OS version 5.3; IBM Client Express; Help Systems

(Scheduler, Save, Alert, Console, Reports); VERITAS Backup Exec Perle management software; Tech

Logics management software; RJS email and FTP software; Cisco IOS; Novell Netware; GroupWise

email; Siemens phone mail, Siemens resume routing; ProComm communications software; DOS/VSE,

OS/MVS, Microsoft Office

PROFESSIONAL EXPERIENCE

Edward Don & Company – North Riverside, IL 1987 -

2007

Information Technology Manager, 1992 - 2007

• Responsibilities included: management of day to day operations for IT staff at

Corporate and at the 5 distribution centers; preparation of annual budget for IT Operations;

remained current on the latest hardware and software solutions; updated all software to current

release levels; updated hardware to meet business needs; monitored system for optimum

performance.

• Accomplishments included: configuration of secure solution for access from the internet

to AS400; project lead on the implementation of the disaster recovery plan; converted from the

distributed AS400’s to a centralized AS400; automated warehouses using Tech Logic’s RF

technology; implemented Help Systems Scheduler and reduced IT Operations staff by 50%;

implemented Help Systems Save to perform unattended backups reducing overtime costs;

implemented Help Systems Alert and Console to monitor system eliminating weekend

Operator costs; implemented RJS email software and reduced paper costs by 70%; implemented

Fast Fax 400 software and reduced manual faxing of over 300 faxes per week; converted network

speed from 10mb to 100mb utilizing Cisco switches; implemented remote dial up solution for

the sales force utilizing Perle Systems 833IS RAS controllers.

Information Technology Supervisor, 1989 - 1991

Supervised the day to day activities which included; Computer Operations, Data Entry and

Customer Service. Updated system schedule eliminating overtime; set up offsite storage for system

backups.

System Analyst, 1987 – 1988

Performed all JCL changes; maintained system schedule using automated software; created and

maintained all system run manuals; verify all daily run completions; monitored incoming sales

orders for errors and correct transmission errors; implementation of new Sales remote entry

system; wrote operations manual for new Order Entry system.

EDUCATION

MicroTrain Technologies – Lombard, IL (2008)

CompTIA Network+ and Microsoft Certified Systems Engineer Program (MCSE)

Moraine Valley Community College – Palos Hills, IL Computer Science (Programming)

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