Customer Service Technical Support

CHRISTINA L. DENNY

**** **** * *** *** ve D ul u th G A 30097 3 30- 265-7171 E mai l c d enn y8400@aol .com

O BJECTIVE

To obtain a first level help desk or technical support specialist position.

SUMMARY OF QUALIFICATIONS

• Proficient problem solving skills, decision making capabilities, and technical analysis.

• Configured TCP/IP settings, ensured proper Internet connectivity, provided troubleshooting

assistance over the phone and in person.

• Installation of Windows, anti-virus software, wireless routers and service packs.

• Performed backups, hardware and software maintenance. Responsible for loading new

applications on Windows Vista.

• Experience with database queries and SQL development. A solid understanding of network

fundamentals and functionality.

E MPLOYMENT

Assurant Inc, Duluth, GA - Insurance Data Processor July 08 - Present

• Investigate issues from customers on various documents and accounts

• Assist co-workers with use of applications and in technical support methods

• Verify policies contain acceptable coverage and make premium/escrow payments

• Ensure superior customer service support to Chase clients

Nationwide Insurance, Canton, Ohio - Commercial Processor 2005 - May 08

• Create spreadsheets for tracking data and reports

• Facilitate and evaluate errors on commercial insurance products

• Assist in the development of new policies and procedures

• Analyze and facilitate audits

E DUCATION

Florida State University-

Bachelor of Science Information Systems/Business

(With Honors) - May 2004

Bradenton Academy High School (graduated with honors) May 2000

Certifications - Comptia A+ March 2009

CIW (Certified Internet Web Professional) Feb 2006

COMPUTER APPLICATIONS AND PROFESSIONAL SKILLS

Applications Technical Operating Systems

MS Word Photoshop TCP/IP VPN Windows

MS Excel MS Access DNS Firewall Linux/Unix

PowerPoint Outlook Ethernet LAN/WAN Mac OS

References Available Upon Request

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