Manager Quality Assurance

David Faison

***** *. **** ***

Phoenix, AZ *****

Ph. 602-***-****

Email: ******@*****.***

Objective: To obtain a business solutions position within an organization that utilizes my experience and

provides an opportunity for growth.

Experience:

Acxiom Corporation Phoenix, AZ

March 2002 – August 2009

BUSINESS SOLUTIONS ANALYST (2005-2009)

• Responsible for formulating, defining, and implementing improvements to Business processes

and operations to solve problems and enhance productivity/effectiveness.

• Analyzed data, conducted research, interviewed employees, and monitored processes and

outcomes to identify problems.

• Consulted with peers to define problems and identify solutions. Conducted analysis (including

Workflow, Feasibility, Cost/Benefit, Trend and Cause-and-Effect Analysis).

• Developed recommendations and designed solutions for process improvements.

• Tested solutions and communicated impact to Users.

• Implemented Business solutions, defined, created and ran queries and reports.

• Developed Analyses and Reports to track and assess performance.

• Created and maintained procedures and documentation. Acted as a departmental resource by

providing analysis, recommendations, consultation and expert advice.

• Led medium- to large-sized complex projects that had a long-term impact on Business-Unit

operations.

• Gathered, documented, and analyzed conclusions regarding complex data and information.

Developed Project Plans and presenting recommendations.

• Provided guidance and recommendations on process improvements and best practices.

• Provided work leadership and/or guidance to others (often in an informal capacity).

• Consulted with clients to suggest possible data retention solutions outlining benefits and risks

associated with each solution. Prepared requirement documents for Request for Proposals.

CLIENT DELIVERY ANALYST (2002-2005)

• Performed analysis of internal software and its related performance to our client’s solution.

• Included development of standard reports as a mean for comparing actual results to expected

results. Worked with the client in the review and sign-off of those results.

• Developed Customer Data Integration solutions across the US, Latin America and Canadian

Markets. These solutions often include Suppression, Merge Purge De-duping, Address

Standardization and custom coding.

• Provided support and consultation in data, analysis, and interpretation to the team and/ or clients.

• Researched and was informed of environmental changes that directly impact our clients.

• Analyzed and validated processed specifications for our clients or Acxiom team.

• Advised clients of potential process improvements and optimum use of data.

• Followed required Quality Assurance Process (QAP) guidelines. Documented code changes and/

or made appropriate code changes in basic language.

• Proficiently used all Acxiom and/ or third party tools to validate the data based on requirements.

• Promoted and provided a professional and positive relationship with Acxiom teams and clients.

Bank One/Chase Corporation Phoenix, AZ

TAX SOLUTIONS ANALYST 1999-2002

• Responsible for formulating, defining, and implementing improvements to Personal Property Tax

processes and operations to solve problems and enhance productivity/effectiveness.

• Analyzed data, conducted research, and monitored processes and outcomes to identify

problems.

• Consulted with peers to define problems and identify solutions.

• Conducted analysis (including Workflow, Feasibility, Cost/Benefit, Trend and Cause-and-Effect

Analysis).

• Developed recommendations and designed solutions for process improvements. Tested solutions

and communicated impact to Users.

• Implemented Tax solutions, defined, created and ran queries and reports. Developed Analyses

and Reports to track and assess performance.

• Created and maintained procedures and documentation.

• Led medium- to large-sized projects that had a long-term impact on Tax-Unit operations.

Finish Line Phoenix, AZ

STORE MANAGER 1996-1999

• Responsible for Managing, staffing and training of all employees.

• Responsible for driving volume, reducing shrink, Profit and Loss, and controlling wage costs.

• Responsible for the day-to-day operation of store including receiving, stocking and displaying

merchandise; coordination of staff and workload, inventory, cash handling, reporting,

documentation, cash deposits, daily receipts, reports, payroll documentation, loss prevention; and

compiling with all company policies/procedures.

• Completed District Manager Training

Summary of skills and System knowledge:

• SQL, UNIX, 5 years IT experience, experience with Oracle databases, strong Java-based web

development background, experience automating MS Office applications.

• Analytical Problem Solver, Project Management, Proven Leadership, Client Relations, Time

Management, Interpersonal skills

Education:

High School Graduate - Trevor G. Browne c/o 1996

AA Degree Business Administration- Phoenix College 1999

BS Degree- Arizona State University West - Current

References provided upon request

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