Engineer Training

SEAN A. JILES

Summary

SEAN JILES is a solutions-oriented systems/network engineer with notable success

directing a broad range of corporate IT initiatives while participating in global planning

and implementation of server and network solutions in direct and indirect support of

business objectives. Skills include extensive Active Directory support in large

environments including Group Administration, ID Provisioning complete management of

the Forest.

• A proven track record of increasing responsibility in Window server platform,

systems analysis and development, and full lifecycle project management.

• Demonstrated ability to implement innovative databases and diagrams to

increase productivity and strengthen continuity.

• Hands-on experience in all stages of system deployment efforts, including

requirements, design, architecture, testing, and client support.

• Outstanding leadership abilities; able to coordinate and direct all phases of

project-based efforts while managing, motivating, and leading project teams.

• Adept at developing effective policies and procedures, project documentation

and milestones, and technical/business specifications.

Technical Expertise

CORE COMPETENCIES: Network & Systems Design, Implementation,

Management and Security; Business Impact Analysis; Data Integrity/Recovery;

Disaster Recovery Planning; Contingency Planning; Training; Research &

Development; Risk Assessment; Cost Benefits Analysis

Platforms: Microsoft Windows® Server 2000/2003/2008, Microsoft Exchange

2000/2003/2007, Windows Clustering, Citrix / WTS servers, Compute /

Fileservers, IBM and HP Blade servers.

Networking: Cisco Networks, TCP/IP, ISO/OSI, IPX/SPX, SAN, SMS/SQL, Ethernet,

Token Ring, FDDI, VPN, VOIP, SSH, SecureID.

Languages: VBScript, WSH, AutoIt, PowerShell and Shell scripting

Tools: SMS, MOM, ILO, Remote Desktop, VNC, SSH, Putty, FSecure, KVM, ESX

VMware Infrastructure 3, Virtual Desktop Manager 2, Active Directory, Citrix 4.5,

Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, Microsoft

Office, Project, SharePoint Server, OneNote, and Microsoft Netmeeting.

Hardware Vendors: Cisco, D-Link, HP, IBM, Dell, EMC, NetApp, Sun, Smart Board,

PSCU, DynaCash, TeChecks, IMMonline solutions, WYSE, and VERITAS

Software Vendors: USERs applications [TeleNavigator, Loan Navigator] Calyx Point,

Wisdom Software suite

Professional Experience

Continental Federal Credit Union, Tempe, AZ

IT Specialist – Windows Server / Citrix Platform & Client Support – 2/08 to 11/08

Responsible for managing the server (virtual and standalone) and network infrastructure,

providing support for corporate and branch employees. Duties included taking the lead

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

position in implementing and managing new applications used in a new Citrix

environment with users at various sites in the U.S. Also, work closely with the system

analyst and client support personnel for escalated issues and provided training to IT staff

in the new technologies.

Key Contributions:

• Rebuilt the window's server (Citrix) environment after the original environment

was haphazardly built by a third-party vendor.

• Reorganized and managed the Active Directory’s (OU) organizational unit for

easier management.

• Implemented the following new financial applications and tools.

• Calyx Point

• Wisdom Accounting Suite

• TeChecks laser check printing solution

• DynaCash cash dispense solution

• Managed the following management applications and tools

• SCE 2007

• Websense content filtering

• WYSE Device manager

• Security tools for the doors and cameras

• VOIP manager for the phones

• Third-party email filtering web tool

• Third-party firewall (Perimeter)

• Managed the following servers and networks

• Servers

• Domain controllers (2)

• Exchange 2007 server

• Print Server

• File servers (2)

• Citrix Farm (3) servers

• Laser Check print server

• Web server

• Networks

• Corporate network and the networks at 7 branches

• The list of vendors worked with

• Users – core financial solution

• Wisdom – core accounting solution

• IMM – laser check solution

• DynaCash – core cash dispense solution

• MoneyGram – new money order and check processing solution

• Perimeter – Firewall solution

• TraceSecurity – intrusion detection solution

• eVault – online backup solution

• CDW – equipment purchasing

• FirstData – ATM management and monitoring

• Diebold – ATM issues

• And other smaller integration companies at the branches

• Lead IT person in the successful opening of a new branch in Tempe, AZ and the

relocation of another branch in Los Angeles, CA.

• Lead IT person in the successful implementation of new projects.

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

• Resolved and documented security issues found after vulnerability scans from

Trace Security.

• Trained other IT personnel on all of the management and monitoring tools in the

environment.

Marvell Corporation, Chandler, AZ

Systems Engineer - Windows Server Platform & Client Support – 11/06 to 12/07

Responsible for managing the Windows server infrastructure for the Cellular and

Handheld Group (CHG) and providing escalation support for the server and client

support team in Chandler and remote sites. Duties included developing, implementing

and managing solutions to be used across the business group sites in the US and

Canada. I also worked closely with the UNIX team when implementing storage solutions

for the environment.

Key Contributions:

• Rebuilt the core window's server environment after the transition from Intel to

integrate into Marvell's network.

• Implemented VMware Infrastructure 3 on new systems to maximize system

utilization, reduce the hardware footprint in order to remove old equipment from

the environment.

• Successfully moved over 6 terabytes of data to a more efficient storage solution

with very little impact to the customers.

• Managed a replication site in Chandler to ensure all the sites received the latest

engineering tools globally.

• Created and implemented a temporary backup solution for the business group

during the transition and a permanent solution after so that customers had a

place to safeguard their data.

• Point of contact for all Active Directory services and issues for the business

group.

• Set up and managed over 500 groups, calendars, and user accounts in Active

Directory.

• Managed 5 Organizational Units (OU) insuring Active Directory is up-to-date.

• Trained 5 IT personnel at remote sites on managing their environments through

Active Directory.

• Successfully landed the first SQL Cluster 2005 in Marvell for the Automation

group increasing productivity by 50%.

• Set up and implemented the following tools for the business group:

o Automated laptop and server build process using Business Desktop

Deployment (BBD) 2007 and a ghost server.

o Project Server 2007

o A Wiki site for IT and Engineering

o Created various scripts to correct the issues encountered after the

transition from Intel

o A GUI software deployment tool for the most requested software.

o Created standard processes for servers and clients to be used across the

business group.

Intel Corporation, DuPont, WA & Chandler, AZ

Systems Engineer - Windows Server Platform & Client Support – 10/05 to 10/06

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

Responsible for integrating and maintaining Windows / Linux server platforms WTS,

Citrix Farm, PTC fileservers, Bladecenters, and Netbatch to support Intel’s business

needs. I am responsible for the coordination of network connectivity, analysis, and

troubleshooting with the On-site Global Infrastructure team, managing the DSM and

Master Cell monitoring tools, and providing server / client support to the customers in

both Windows and UNIX environments.

Key Contributions DuPont, WA:

• Successfully landed the first Linux IBM bladecenter at the DuPont site and

created customized documentation and trained team members for future

deployments.

• Revitalized the communication channels with the Global Infrastructure team

decreasing lag time by 50% in installation projects.

• Configured (ILO) Integrated Lights Out on 56 HP servers for remote

administration.

• Effectively cross trained into the UNIX environment within 30 days to backup the

UNIX administrator for over 200 servers.

• Built / rebuilt over 90 Windows and Linux servers in the first 4 months increasing

customer productivity.

• Received an award for creating a configuration management database for the

Operational Review.

• Successfully deployed SMS client on >150 Windows servers improving asset

management.

• Insure all servers are secure by deploying security and operational patches.

• Provided outstanding customer service to local and remote customers.

• Training in (EBAR) Enterprise Backup and Recovery to become more

knowledgeable in the area.

Key Contributions Chandler, AZ:

• Managed the Windows server environment in DuPont for four months until they

hired and trained a replacement while integrating into the Chandler IT team.

• Worked with the client support team in building and deploying of 600 new laptops

to customers with little job impact over a period of four months.

• Worked with a small team to convert 900 laptops and desktops from Intel’s

domain to work in Marvell’s domain.

NORTHROP-GRUMMAN IT, LAKEWOOD, WA

Network Engineer – 3/03 to 2/05

I continued to provide training for soldiers and government civilians at the Digital Warrior

School (DWS) at Fort Lewis, WA before moving to the Regional office to provide

technical and operational support for the Secure Wireless LAN / Flying LAN

(SWLAN/FLAN) project for the Stryker Brigade and the Army Special Operations.

Responsibilities involved testing the interoperability of the various components that

made up the systems and integrate them with the existing combat network infrastructure.

Also, I validated all documentation before being transformed into training manuals and

virtual lessons. Trained soldiers how to operate, troubleshoot, and maintain the system

in the classroom and in the field. I worked with other system engineers in integrating the

system into the environment.

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

Key Contributions:

• Frequently flew to Fairbanks, AK to provide training and technical support for the

Stryker Brigade.

• Was instrumental in the development and testing of all SWLAN/FLAN training

documentation

• Provided technical support for the government Validation and Verification

process.

• Tested Cisco’s preproduction mobile routers and provided feedback for

production product.

• Active participant in the success of the first mobile network for the Everett, WA

police department.

• Provided in-house network support on Northrop-Grumman’s network

infrastructure.

CUBIC APPLICATIONS, FORT LEWIS, WA

Network Engineer/ Systems Administrator, Instructor – 1/03 to 3/03

Hired to provide various training for soldiers and government civilians in order to expand

the instructional capabilities of the Digital Warrior School (DWS) at Fort Lewis. Created

updated lesson plans, slides, and troubleshooting methods for 9 classes. I

communicated with the units to identify their training needs. Provide technical and

operational mission-specific support to units. Monitored training to ensure the

requirements were being met. I administered 14 servers and 142 workstations, in 12

classrooms, running Windows, Solaris, and RedHat. I maintained the Cisco network

infrastructure between 8 training sites.

Key Contributions:

• The following classes taught:

o PC Tech (1 week)

o Basic Networking w/ Cisco Systems (1 week)

o Advanced Networking w/ Cisco Systems (2 week)

o Windows 2000/2003 Enterprise server administration(2 weeks)

o MS Exchange 2000/2003 server administration(1 week)

o MS Office Suite basic course(1 week)

o Standard Army Training System (SATS) (1 week)

o Advanced Routing and Switching(2 weeks)

o Advanced system integration and troubleshooting(2 weeks)

• Increased the number of students by customizing training to the units needs.

• Created a converged network connecting Windows, Solaris, and Red Hat OS

based systems using Cisco network equipment in the classrooms to provide

realistic training for the soldiers.

• Successfully trained Iraq-bound Special Operations soldiers in networking with

little notice.

• Received commendations from the Special Operations commander for quick

response and quality of training for his soldiers.

Education

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

DEVRY UNIVERSITY

Bachelor of Science Degree, Project Management – 90 hours completed

US Army – 11.5 years

Communications Electronics Installers Course – Certificate

Communications Electronics Team Leader’s Course – Certificate

Communication Security (COMSEC) Equipment Repairer’s Course – Certificate

Secure Radio Repairer’s Transition Course – Certificate

Nuclear, Biological, and Chemical (NBC) Noncommissioned Officer’s Course (NCO) -

Certificate

Basic Instructor Training Course – Certificate

Sales Consultant Course – Certificate

Information Assurance Security Officer (IASO) Certification Course – Certificate

Standard Communication Security (COMSEC) Custodian Course (SCCC) – Certificate

Basic Noncommissioned Officer’s Course – Certificate

CPR – Certificate

314 W. 12th St Marion, IN 46953 *********@***.*** 765-***-****

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