Customer Service Sales

CHRISTIAN FREEMAN

** ******* ****,

Willingboro, NJ 08046

404-***-****

***********@*****.***

OBJECTIVE

To obtain a permanent position in a customer-focused, results-oriented company that

offers diverse job responsibility and opportunity for personal development.

WORK HISTORY

SALESFORCE USA, LLC Henderson, NV

Sales Specialist (Telecommute) 07/2009 – 07/2009

• Generate new business and grow sales by following up on the qualified leads

provided by the Lead Generation Specialists.

• Contact prospective customers via telephone, match customer’s needs to the

appropriate product using data from an online database, close the sale, and

process payment information.

• Consistently exceed company goals and quotas by providing excellent customer

service and sales performance.

RYLA TELESERVICES INC. Kennesaw, GA

Verizon Customer Service/Tier 1 Tech Support 05/2008 - 06/2009

• Provide customer support, administer customer accounts, and troubleshoot

customer’s voice and data devices via telephone.

ProFlowers Customer Care Consultant 02/2008 - 05/2008

• Provide customer support, administer customer accounts, and track customer

packages for Valentine’s Day and Mother’s Day flower sales via telephone.

BENEFEDS Customer Care Consultant 11/2007 - 12/2007

• Complete registration and enrollment forms and assist customers with the

administration of Vision and Dental insurance plans for Federal employees.

CREDITCOACH, LLC Web-based Company

Sales Rep/ Customer Service Rep/ Account Admin. 2006 - 2007

• Design and implement sales scripts to increase total company memberships.

• Administer customer memberships and assist customers in navigating the web

site.

EDUCATION

Marcus Garvey Institute High School Diploma

Business Administration/ Computer Technology 2003 - 2007

Javelin Technical Training Center 2008 - Present

• CompTIA A+ Essentials

• CompTIA A+ IT Technician

SKILLS

• Excellent verbal/written communication skills, as well as effective listening skills.

• Excellent analytical and organizational skills;

• Strong skill at multi-tasking, handling shifting priorities and timeline pressure.

• Strong computer literacy with an ability to learn company products, techniques

and processes quickly and comprehensively.

• General Office and Managerial Skills.

• Proficient in all aspects of Customer Service.

• Strong Sales Skills

Contact this candidate