Customer Service Sales
Resume:
RICHARD L. CURTIN, JR.
Marietta, GA 30068 ********@*******.***
SUMMARY
15+ years of IT experience including 10+ years of broad-based management in delivering cost-effective
hardware/software solutions. Strategically and cost effectively utilize technology in alignment with business
and organizational goals. Excel at strategic planning, building high performance teams, project management,
and implementing best practice methodologies and continuous improvement programs. Core competencies
include:
• •
Project Planning, Execution and Leadership Analytical Thinking
• •
Customer Service Orientation Data Security
• •
System Integration Training
• •
Problem Solving and Analysis Change Management
• •
Process Improvements Identity Management
• •
Detail Oriented Business and Organizational Awareness
Operating Systems: Microsoft Windows 2000-03 NT XP Vista, Macintosh, Solaris, Unix, Linux, MS DOS
Protocols: DNS, FTP, HTTP, HTTPS, LDAP, IMAP, POP3, RCP, SMTP, SNMP, SOAP, SSH, TLS/SSL,
TCP/IP – IPv4 IPv6, Telnet, VoIP, XML, XMPP
Languages: .NET, ASP, JSP, BASIC, CSS, HTML, Javascript, Perl, PHP, SQL, Usertalk, XML/XSLT
Applications: Active Directory, Adobe Illustrator, Adobe Photoshop, Ajax, Apache SSL, Apache Tomcat,
Apache Web Server, Axis, BIND, Cisco VPN, Citrix, Dreamweaver, Filemaker, Frontier, Google Adwords,
Google Analytics, GoTo Meeting, GoToMyPC, IIS Web Servers, iPlanet Servers, Microsoft Exchange,
Microsoft Project, Microsoft Office SharePoint Server (MOSS), Microsoft Visio, MySQL, OpenSSL,
OpenLDAP, Oracle, PowerDNS, QuickBase, QMail, Remote Desktop, sendMaill, Sharepoint, Sharepoint
Designer, SharePoint Server, SimpleDNS, SpamAssassin, Tomcat, Windows SharePoint Services (WSS)
PROFESSIONAL EXPERIENCE
T3 MEDIA HOLDINGS, Atlanta GA June 2008 - Present
Principal
Established and executed ecommerce marketing, sales and operations for a direct marketing of
lifestyle enhancement products. Developed strategic marketing plans, promotional plans, forecasts
and budgets to grow revenue and brand awareness through online and integrated marketing efforts.
Performance Highlights:
• Increased organic traffic by 74% in Q2 2009 vs Q1 2009.
• Increased search engine traffic by 144%, pages per visit by 24% and time on site 34% while
reducing the bounce rate by 16% via search engine optimization in Q2 2009 vs Q1 2009.
• Sales ranks on Amazon on July 17, 2009: Top 1% (2524 out of 300,000+) of all Health and Personal
Care products and the 51st most popular item in its subcategory category.
RICHARD L. CURTIN, JR.
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CARTER, Atlanta GA 1999 - 2008
Senior Analyst
Developed web-based and internet-based solutions and training materials to support the diverse business
needs of the company’s business and support units. Designed, developed, managed and supported corporate,
business unit, project specific and marketing websites. Integral member providing second and third tier
support for the hardware, software and network issues 500 workstations and 75 remote locations.
Performance Highlights:
• Streamlined and automated formerly manual procedures into a data-driven automated process that
provided more accurate real-time information regarding 3,000,000 sq feet of Class A office space in
5 states generating a savings of eight man-days per month.
• Deployed an intranet search engine with a catalog of over 40,000 files that allowed remote locations
to efficiently retrieve the most current versions of files for presentations and proposals increasing
download traffic by 37%.
• Designed and managed customized time tracking applications for cost allocations allowing 175,000
hours per year to be reallocated to projects for general overhead.
• Led redesign efforts for corporate marketing site including content creation and search engine
optimization increasing web traffic by over 200% in the first year.
• Conceptualized, developed and deployed first corporate web portal using active directory for single
sign-on leading to a 96% adoption rate by associates.
GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta GA 1988 - 1998
Director of Information Technology, Student Affairs 1994 - 1998
Managed and supported divisional information technology resources for internet, LAN and 115 workstations
in 5 buildings.
Performance Highlights:
• Established and managed the campus’ one-card system. The initial rollout required new ID cards for
14,500 students and 300 faculty members in a 9-day period.
• Planned and supervised division-wide relocation and reclamation in conjunction with the 1996
Summer Olympic Games. Reclamation occurred over two days with no interruption in services to
the students.
Student Ombudsman, Office of the President 1993 - 1994
Information Systems Coordinator, Enrollment Services 1991 - 1992
Program Coordinator, Office of the President 1988 - 1991
EDUCATION
Georgia Institute of Technology, Atlanta GA
Post-Baccalaureate course work in Public Policy
Bachelor of Science - Applied Physics
Certificates: Applied Optics, International Relations
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