Customer Project
Resume:
Derrick Shoemate
Stone Mountain, GA 30087
*********@*****.***
Summary: Well-organized and efficient
Skilled with computer systems and software
Self-started, goal-oriented strategist with confidence, perseverance and vision
promote success
Self-motivated and assertive
Quickly learn policy and procedures
Dependable
Education: Devry University Chicago, IL
BS, Computer Engineering Technology-Graduated 07/04-06/07
Grade Point Average: 3.0
On Dean's List for 6 consecutive semesters
Financed studies by part-time work at ABT Electronics and Harvard Collections
Took courses on LAN/WAN installation
Have 3 years of desktop support
Familiar with LINUX/Unix operation System
Course Work: C++ programming
Microprocessor Peripherals
Signal Processing
Technical Skills:
Software: Hardware:
C/C++ Digital Multi-meter
Java Power Supply
Visual Basic 6.0 Function Generator
Assembly Oscilloscope
MS Office Electrical Circuits
HTML LAN/WAN
Java Scripts
Senior Project:
Team Leader:
Designed a robot to detect fire and put it out automatically
Designed circuits to control motors
Designed circuits to control fan
Coding was done in C language
Presented final project to senior engineers
Received first prize for project design
Experience: Kennedy King College Chicago, IL
Instructional Technology Associate 02/2008-Present
• Instruct students on how to resolve request/issues or route to the responsible
staff member for resolution
• Provided steps for prevention of future problems to administrators of the program
and to faculty
• Kept Records of student and faculty service request and resolutions
• Provided technical help to faculty and students on the Blackboard Course
Management system and the Elluminate video conferencing system
• Created Faculty contracts for all semesters using MS Access and MS Word
• Created web-page for students with a list of Instructor’s emails and discipline
• Set up staff computer and software
ABT Electronics Glenview, IL
Service Rep 06/06 to 09/06
• Refurbished laptops, desk stations, test stations, and various computer
components
• Responsibilities included problem detection and solving, fixing and re-installing
software and hardware, and maintaining the company network
• Installed and interfaced computer hardware including multimedia, memory and
video components and systems
• Repaired and adjusted radios and television receivers, using hand tools and
electronic testing instruments.
• Adjusted controls to obtain desired density, linearity, focus and size of picture
• Arranged for repair and replacement of defective items covered by warranty
• Kept records of services in progress
• Notified customers when service was completed and accepted payments
• Assisted customers to select and purchase specified merchandise
• Answered customer's telephone, mail and in-person inquiries and directed
customers to appropriate sales area
• Resolved customer complaints and requests for refunds, exchanges and
adjustments
• Reviewed customer-complaint, correspondence, noted any suggestions and
assigned complaints to customer complaint clerks.
• Followed up with a random sample of customers to ensure that complaint was
satisfactorily resolved
Harvard Collection Chicago, IL
Collector 02/06 to 04/06
• Located customers to collect overdue accounts and nonpayable checks
• Kept records of collections and status of accounts
• Phone customers and attempted to persuade customers to pay amount due, or
arranged for payment at a later date
• Executed daily operations of skip tracing and using the web to find customers
Telesight Chicago, IL
Telephone Interviewer 09/04 to 02/06
• Coordinated activities of workers engaged in resolving customer problems and
complaints regarding different surveys
• Reviewed customer-complaint correspondence, noted any suggestions for the
telephone interviewer
• Trained and assisted clerks telephone interviewers in examining pertinent data to
determine accuracy of customer complaint
• Telephone the clients to obtain their satisfaction on various products
References: Available upon request
Contact this candidate