Customer Service Data Entry
Resume:
Linda Rizzo
Rockaway, NJ ***66
E-Mail: ****@***.***
EXPERIENCE:
Document Development Specialist
Weichert Financial Services
Morris Plains, NJ 5/99-9/07
Responsible for designing, customizing and creation of new or existing mortgage documents and mapping
documents for Alltel and Fidelity mortgage systems
. Create reports in Seagate Crystal Reports
Work with end users on specifications for documents
. Enter information in database for salesmen accounts
Coordinate the distribution of documents company wide
Participate in the upgrades and users issues with the Alltel and Fidelity Mortgage System
Management Information Systems Analysis,
Imperial Home Loans Inc 10/97-01/99
Parsippany, NJ
Design, code and generated text production documents (UNIPRINT)
Responsible for system coding specification maintenance
Participate in the implementation and project management of a new mortgage system (Fiserv)
Manage the development of a new system reporting requirements utilizing Crystal Reports
Supervisor, Customer Service,
Newsweek Magazine,
Mountain Lakes, New Jersey 8/72-9/97
Supervised and coordinated activities of employees engaged in administrative enrollment processes
Created, updated, test, and maintained data entry applications to accomplish interactive database
management, source data capture and file/batch processing
Order processing data entry
Developed and initiated effective time, labor and other cost savings procedures through system analysis of
production applications to improve operational efficiency and created training manuals
Evaluate job performance of subordinates and recommended appropriate personnel action
Prepared weekly production and yearly budget reports
. Responsible for inventory, control and shipping of sales ware for salesmen
COMPUTING/TECHNICAL SKILLS
HTML,Visual Basic, VBScript, JavaScript, Crystal Reports, SQL, MS Access, Cobol, Windows, Microsoft
Office: Word, Excel, PowerPoint
EDUCATION:
County College of Morris, Randolph, New Jersey
AAS, Computer Information Systems
GPA 3.7
AVTech Institute of Technology
Fairfield, NJ
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