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Customer Service Data Entry

Location:
7866
Posted:
March 09, 2010

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Resume:

Linda Rizzo

* ******* ***** ***

Rockaway, NJ ***66

973-***-****

E-Mail: ****@***.***

EXPERIENCE:

Document Development Specialist

Weichert Financial Services

Morris Plains, NJ 5/99-9/07

Responsible for designing, customizing and creation of new or existing mortgage documents and mapping

documents for Alltel and Fidelity mortgage systems

. Create reports in Seagate Crystal Reports

Work with end users on specifications for documents

. Enter information in database for salesmen accounts

Coordinate the distribution of documents company wide

Participate in the upgrades and users issues with the Alltel and Fidelity Mortgage System

Management Information Systems Analysis,

Imperial Home Loans Inc 10/97-01/99

Parsippany, NJ

Design, code and generated text production documents (UNIPRINT)

Responsible for system coding specification maintenance

Participate in the implementation and project management of a new mortgage system (Fiserv)

Manage the development of a new system reporting requirements utilizing Crystal Reports

Supervisor, Customer Service,

Newsweek Magazine,

Mountain Lakes, New Jersey 8/72-9/97

Supervised and coordinated activities of employees engaged in administrative enrollment processes

Created, updated, test, and maintained data entry applications to accomplish interactive database

management, source data capture and file/batch processing

Order processing data entry

Developed and initiated effective time, labor and other cost savings procedures through system analysis of

production applications to improve operational efficiency and created training manuals

Evaluate job performance of subordinates and recommended appropriate personnel action

Prepared weekly production and yearly budget reports

. Responsible for inventory, control and shipping of sales ware for salesmen

COMPUTING/TECHNICAL SKILLS

HTML,Visual Basic, VBScript, JavaScript, Crystal Reports, SQL, MS Access, Cobol, Windows, Microsoft

Office: Word, Excel, PowerPoint

EDUCATION:

County College of Morris, Randolph, New Jersey

AAS, Computer Information Systems

GPA 3.7

AVTech Institute of Technology

Fairfield, NJ



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