Customer Service Project Manager

MITCHELL DIMLER

***** ****** *** ***** ******* Canyon, CA 92679 (h) 949-***-**** *********@*****.***

CIO / DIRECTOR / VP OF IT

Seasoned CIO with a broad range of Business, Strategic and Tactical experience in running highly technical

and complex organizations

Dynamic, accomplished strategist with exceptional record of leading IT initiatives to drive entities spanning several industries to

optimized profitability. Expertise in leveraging technology to provide business solutions that create multi-millions in added value.

Visionary with demonstrated ability to initiate and lead projects that transform IT from cost center to profit center while dramatically

reducing expenditures. Adept at coordinating / spearheading efforts to elevate organizations to global competitiveness. Dedicated to

aligning IT functions to achieve corporate goals.

Selected Achievements

6 Patents in Healthcare Informatics in the Digitization of Patient Medical Records and Outcomes Research. [HealthBanQ]

10 years as CIO for multinational companies ranging from $12M to over $150B annually.

Created and Deployed high volume B2C, B2B and credit card processing web systems. [Laptops For Less, Mail.com]

Delivered highly complex and strategic IT solutions that spanned from warehouse automation to financial systems

deployment that reduced overhead by $7M. [Media Solutions Holdings]

Created high availability (99%), high throughput (25 million transactions per day) environment that played key role in

doubling sales within nine months and reducing costs by 20%. [FutureTrade Technologies]

Transformed IT from cost center to profit center that added .08 to EPS; globalized the business to double sales ($80M to over

$160M) within two years. [Phoenix Technologies]

Multiple Startup experiences and participated in IPO and complex acquisitions of companies. [InSilicon Corporation]

Delivered complex architectural technology strategies that saved $12M within six months to drive business to profitability.

[Direct TV]

Reduced annual costs by $2.8M+ by initiating key process re-engineering and downsizing projects. [Phoenix Technologies]

Reduced call time at call centers by 30% to secure $12M year-over-year operating savings. [Direct TV]

Areas of Expertise

Strategic & Operational Planning Financial Management / Budgeting Organizational Re-structuring

Team Building / Development Product Development Technology Integration

International Business Operations Contract Negotiations Risk / Vendor Management

Change Management New Systems Implementation CRM Business Intelligence

Merger & Acquisition Project Management Electronic Commerce Development

PROFESSIONAL SUMMARY

MEDIA SOLUTIONS HOLDINGS, LLC Anaheim, CA

Private equity-owned holding company which imports and sells after-market mobile power products and imaging supplies through

online and offline channels (www.laptopsforless.com, www.ereplacements.com, www.printeressentials.com )

CIO 2008 to Present

CIO for a $50+ million, 3 distribution companies and a 100,000 square foot distribution warehouse in Memphis, TN.

Manage multiple site online operations for 8.5 million web hits per day and operate at the 5-9’s.

Credit Card processing, PCI-DSS compliance, SAS70 web development and SaaS deployment of e-commerce web systems.

Operate systems for accounting (MAS 200 & 500), distribution, warehouse management, ordering, inventory, shipping,

wholesale, retail and supply.

Operate and Manage P&L, all software development activities, network engineering and data center operations.

PERL, PHP, .NET, SQL Server, MySQL, ASP software technologies deployed and supported.

Manage all vendor relationships in US and Asia, (Akamai, Mirror Image, Qwest, AT&T, SAGE, Cisco), contracts, software

and adhere to industry applicable laws and regulations.

Operate 4 locations, distribution center in Memphis, TN, Reno, NV, Anaheim, CA and a collocation data center in Irvine,

CA.

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Mitchell Dimler

Reduced operating budgets by 30%, turnaround ill-functioning IT department, consolidated remote data centers into a single

location, streamlined CSR (Customer Service Representative) operations.

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Mitchell Dimler

MAIL.COM MEDIA CORPORATION El Segundo, CA

Digital Media Company

CIO 2007 to 2008

Developed strategies to effectively migrate technologies for $22M merger with the fifth-largest email provider; structured

budgets / organization and established project timeframes. SEO, Adsense, DoubleClick, Google and Yahoo search engines

and Akamai and Mirror Image Content Mgmt Systems. (www.mail.com / www.hollywoodlife.net )

Managed all IT departments, budgets, & hiring, and established technology strategies for software development.

Led new portal development project to successful completion and launch within two months in a .NET, C#, AJAX and ASP

technologies that accept over 15 million page views per day with a subscriber base of 22 million subscribers.

Designed and directed a Content management System for ad distribution and content delivery to over 200 web sites.

Initiated organization of IT functions into major competencies: Network Operations, Development, Project Management,

Architecture & Technology, Quality Assurance and Web Design (total staff of 50).

Substantially increased revenue by developing and successfully launching private label web portals and created a web portal

that is in the top 1000 web sites in the world.

Implemented Change Management processes (Agile and SCRUM) for software development programs and Operation

efficiency.

FUTURETRADE TECHNOLOGIES, INC. Lake Forest, CA

Electronic stock market trading start-up company

Director – Information Technology 2005 to 2007

Turnaround Director for ill functioning IT and Implementation organizations into a full functioning and proactive

department.

Led strategic planning, implementation, support, and software deployment initiatives worldwide; held full responsibility for

budgeting, design, and support of all technology including Servers, SAN devices and full redundancy systems for 100%

uptime.

Negotiated telephony / data contracts with Time Warner, COX Communications,, Qwest, AT&T and SBC to elevate

availability levels from 90% to 99.9% and achieve cost reductions of 30%.

Reduced overhead costs by $250K by renegotiating service contracts and reducing staff headcount.

Re-engineered IT operations to become a world-class organization that managed four data centers worldwide.

Oversaw complex network with over 100 Cisco devices connected to all major financial networks.

Deployed over 400 state-of-the-art servers for LINUX and Windows environments.

Deployed SalesForce.com, CRM and Help Desk systems.

HEALTHBANQ, INC Rancho Santa Margarita, CA Weston, CT

Healthcare informatics start-up

CTO 2002 to 2006

Created 6 patents for Workflow, Imaging and Database design for medical patient information in a HIPAA compliant

environment.

Designed all SaaS systems/software architecture and technologies and off-shore activities for development.

Implemented Digitizing medical records (Entire Patient Medical Record) into a HIPAA compliant database and extracted

data from PACS, EMR and propriety hospital systems.

Primary contact for all technology patents, documentation and presentation to Hospitals, Pharmaceutical and Insurance

companies, Patent lawyers and VC community.

Led negotiations between foreign / domestic governments for call / data centers to produce 40% savings year over year.

Developed software strategies and reduced development time from estimated nine months to 16 weeks.

Built an international team of software / hardware engineers with a staff of 45.

Hardware platforms used were HP servers, Cisco network devices and switches, .NET Framework, SQL Server, Oracle and

DB2 platforms.

Software implementations to customer sites were in the format of Web based solutions, direct connect to databases (DB2,

Oracle, Informix, PostgreSQL, SQL Server, MYSQL) and data extractions to MS Office suite for presentation capability.

Mitchell Dimler

PHOENIX TECHNOLOGIES, INC Irvine, CA San Jose, CA

30-year-old software development organization

Worldwide CIO & VP of Technology 1999 to 2002

Led, managed and created applications development, architecture, operations, integrated systems, and client implementations

supporting 12 international locations.

Created multinational IT departments for startup InSilicon, participated in IPO and later acquired by Synopsys.

Managed five Directors and 65 employees while coordinating an operating budget of $15M.

Slashed overhead costs by $4M within two years and added $.08 to the EPS.

Reduced annual costs by over $2.8M by initiating key process re-engineering and downsizing projects.

Decreased telephony / network expenses 25% by negotiating contracts with Asian / European governments.

Turned around IT relationships and implemented key service measures (e.g. JIT) to improve client / customer satisfaction

which included Intel, Microsoft, GE, HP, SONY, Hitachi, DELL.

Integrated, installed, and supported Oracle Financials, Hyperion, Help Desk, HRIS, Web Development, ERP/CRM, Lotus

Notes, and E-business development on time and within budget.

Transformed IT into a global world class delivery and solution department.

TRANSAMERICA CORP Los Angeles, CA

$156B insurance company

Vice President of Architecture & Technology 1998 to 1999

Enhanced Company’s image as a first-class corporation utilizing vanguard technologies.

Created Architectural, Technology, and Standards Division to spearhead technology change.

Developed a team of e-commerce experts to create the Company’s first e-commerce policy access system.

Devised long-range information architecture and strategy.

Reviewed all major development projects and provided QA for systems initiatives.

DIRECTV, INC. El Segundo, CA

World-leading satellite television service provider

Director – Systems Architecture & Object-Oriented Development 1996 to 1998

Created a systems architecture for Company’s technology future.

Achieved year-over-year cost savings of $12M by designing approach to resolve customer and vendor retention issues.

Reduced call time at call centers by 30% to secure $12M year-over-year operating savings.

Built Company’s first object-oriented development team.

Designed a distributed computing environment and architecture, including online customer care website.

Established long-term IT strategic direction to support marketing, sales, and customer service functions.

Devised business strategy for all application development in CORBA / Middleware technologies.

INTERNATIONAL TOURS Inc. Overland Park, KS

$50M nationally owned travel management corporation

Director – Operations and Technology 1994 to 1996

Created a department to centralize all Accounting and IT functions, which produced estimated cost savings of 10% ($5M).

Implemented Company’s first web-enabled reservations / contact management system and inbound call center.

Installed and maintained a host of AS/400 (at the time was IBM system 36/38) that was directly connected to reservation

systems such as Worldspan.

SPRINT Kansas City, MO

Global provider of voice, data, and Internet services

Senior Project Manager 1989 to 1994

Directed the most visible projects within Long Distance, Local, and Cellular Divisions; created the first combined billing

product for Sprint and Pacific Bell.

Led application development and project teams for the Sprint / Cellular One merger.

Created and delivered Company’s first long distance / local call billing system involving American Express and Pacific Bell.

Leader in company wide strategic group of Change Management experts applying for the “Malcolm Baldridge Award” in

TQM practices

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Mitchell Dimler

EDUCATION

MBA & BA MidAmerica Nazarene University - Olathe, KS

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