Manager Sales

SAM G. KNOWLES

***** ********* **. 813-***-**** O

Lithia, FL 33547 ************@***.*** 813-***-**** C

www.linkedIn.com/in/samgknowles

PROFESSIONAL SUMMARY

Hands-on RPO Consultant with demonstrated success & leadership in sourcing & service delivery!

Results oriented leader, strategist & visionary offering a unique mix of leading edge recruiting strategies, technologies &

methodologies with a strong business acumen & focus on exceeding client expectations

ACADEMIC CREDENTIALS

Master of Business Administration in Management Information Systems

University of Minnesota – Minneapolis, MN

Consultant – RPO and Advanced Recruiting April 09 - Present

(In partnership with The Tosha Group (www.thetoshagroup.com) and Sumner Grace & Associates (www.sumnergrace.com)

• Re-engineering recruiting organizations & implementing strategies to optimize recruiting structure, technology, practices &

methodologies

KellyOCG (RPO Practice of Kelly Outsourcing & Consulting Group – formerly HRfirst)

Director of Advanced Recruiting & Global RPO Solutions – Milwaukee, WI February 07 – April 09

• Restructured & redefined KellyOCG’s Recruitment Process Outsourcing (RPO) sourcing delivery model for global & US markets

• Created, implemented & managed KellyOCG’s global Shared Services Sourcing Centers of Excellence

o Redefined recruiters jobs (redefined competencies, expectations & compensation)

o Reengineered how sourcing is executed & retooled recruiters through training/coaching/mentoring and technology

• Responsible for overseeing Kelly’s global RPO partnerships in Argentina and India

• Re-engineered and managed KellyOCG’s RPO program implementation process

Resulting in significant reduction in aging and cycle time on hard-to-fill positions across all industries!

RPO Consultant – Yoh HR Solutions (Consultant for RPO operations at Freddie Mac) August 06 – February 07

• Triaged on-site operations, improved processes, restored client confidence, and increased sourcing effectiveness

• Directed RPO Team in the recruiting & staffing of several hundred high-end IT developers for Freddie Mac’s new IT facility

• Developed Yoh HR Solutions “quick-start” implementation process for RPO engagements

• Personally recruited IT managers & directors & high-end professionals

SPHERION (A leader in employment services and outsourced recruiting)

Director of Strategic Sourcing – Ft. Lauderdale, FL July 2004 – August 06

• Designed, built & operated centralized recruiting department (sourcing engine for RPO) - defined operational procedures,

candidate sourcing & tracking strategies & rules of engagement – resulting in significant profit contribution in the first year

• Developed company wide comprehensive diversity sourcing strategies to encompass all sourcing avenues

• Developed & implemented a company wide recruiter resource center to coach & assist recruiters in finding more candidates faster

• Developed JIT recruiter coaching platforms & sourcing templates to increase recruiter effectiveness & efficiency.

• Coached various departments, groups & branches on strategies for sourcing top talent in shrinking markets

• Implemented RPO programs for new client engagements

Recruiting Operations Director On-Site at Verizon – Tampa, FL Nov 2002 – July 2004

• Directed a successful & profitable outsourced recruiting & staffing operations at our Verizon client sites

• Ensured the right mix of talent and strategies to deliver timely & quality candidates for the client’s business – while ensuring

customer satisfaction & profitability of operations

• Coached teams in recruiting strategies & managing client relationships to increase Spherion’s value-add to the client

• Team successfully filled 7,000 positions in 6 months

• Received Spherion’s Performance Forum Award in 2003 & in 2004

VERIZON COMMUNICATIONS (A leading provider of communications services – Fortune 10 company)

National Recruitment Manager – I/T, Technical & eBusiness – Tampa, FL June 2000 – Nov 2002

• Created & directed a high-performance recruiting team of 100+ recruiters & defined/implemented nationwide recruitment polices

& practices for Verizon Communications – to include internet recruiting, direct sourcing, & diversity recruiting

• Implemented methods & methodologies for finding & attracting top-end passive candidates as well as strategies for proactively

recruiting candidates with security clearances

• Developed strategies for reducing Verizon reliance on foreign nationals and agencies

Regional Recruitment Manager – Tampa, FL March 2000 – June 2000

• Consulted with department heads to define recruitment plans & strategies – then organized & prepared recruiting resources to find

& attract desired talent. Recruited for all lines of business – to include wire-line, wireless, and directories

Lead Recruiter for GTE’s East Region – Tampa, FL April 5, 1999 – March 2000

• Lead by example & mentored recruiters on finding qualified candidates. Demonstrated the art of selling both technical and

sales/marketing candidates on the job opportunity

GLOBAL EMPLOYERS NETWORK (GENI) (Recruitment outsourcing company)

Recruiter - Tampa, FL November 1997 – April 1999

• Consistently produced more hires than 80% of a nation wide team of 90 recruiters

• Recruited Telecommunications, Marketing & Sales professionals for Quest Communications

• Recruited Information Systems professionals & Software Engineers for GTE

• Utilized the entire spectrum of sourcing methods (encompassing cold calling & creative networking) to find industries top talent

CRITERION EXECUTIVE SEARCH (Executive search firm)

Account Executive / Manager – Tampa/Palm Coast, FL July 1995 – Nov 1997

• Recruited Information Systems Executives and Technical Professional

• Consistently out performed seasoned recruiters – achieving top producer status two years in a row

• Created IT recruiting division

IT Career with…

MADISON GAS & ELECTRIC

Director, Applications Development – Madison, WI July 1989 – July 1995

• Directed all applications development & maintenance activities

• Reduced unit cost & implemented cost containment measures while increasing productivity by 25%.

• Introduced structured analysis & design, information engineering techniques and designed initial client server applications.

NORTHWESTERN NATIONAL LIFE INSURANCE COMPANY

Systems and Programming Manager & Lead Architect – Minneapolis, MN 1984 – 1989

• Directed analysts & programmers in support of corporate, financial, pension & investment application systems

• Led systems design efforts and performed R&D functions

LUTHERAN HOSPITALS AND HOMES SOCIETY

Systems and Programming Manager – Fargo, ND 1983 – 1984

• Directed analysts & programmers and coordinated all analysis, design and development efforts

• Implemented systems development methodology, project control/management procedures & prepared/maintained 5 yr plan

LAND O’ LAKES, Inc.

Programmer to Lead Architect to Development Supervisor – Minneapolis, MN 1978 – 1983

Additional Areas of Expertise:

* highly skilled “head hunter” & SME on networking through professional & social networks * expert “cold caller” * proficient in

the latest sourcing tools & techniques * accomplished motivator & coach for improved team performance * heavily focused on

measuring results & paying for performance * advocate for measuring & reporting against metrics (what gets measured gets done) *

large P&L and large team management experience * skilled in continuous process improvement & process re-engineering * OFCCP

expert in interpretation, tracking & reporting

* Advanced CyberSleuth certified and AIRS certified (Airs ACIR)

* Committee member of the Recruitment Process Outsourcing Association of HRO – mission is to establish definition &

standards for the RPO industry

* LinkedIn Network of over 11 million business contacts

Contact this candidate