Customer Service Sales

ROY D. KATZ

*** *********** ***** 860-***-****

Avon, CT 06001 ********@*****.***

An innovative and visionary business leader who builds and manages effective organizations, and

creates winning strategies that generate superior revenue performance while controlling costs.

Thorough knowledge of drug dispensing systems, drug utilization evaluation, complex equipment

and delivery systems and emerging medications. A proven team builder and leader who inspires

maximum performance and retention. An honored member of the professional community who

provides valuable service to patients, physicians, healthcare organizations and his profession.

Special expertise in:

Business Unit Management Marketing Strategies & Initiatives

Regulations & Compliance Finance & Accounting

Staffing & Training Sales Leadership

Clinical Pharmacy Solutions Customer Service

Medication Delivery Procedures and Management

PROFESSIONAL HISTORY

Big Y Foods, Springfield, MA 2009

Supermarket Chain Pharmacy

Staff Pharmacist and Business Development Associate

Evaluated operations for 35 pharmacies in CT and MA. Used the knowledge obtained working as a

staff pharmacist to improve operations and develop niche markets in order to increase sales.

Manchester Pharmacy, LLC, Manchester, CT 2008

Independent retail pharmacy

Consultant Pharmacist

R.G. Pharmacy Inc. Manchester, CT 1986 – 2008

Independent pharmacy retail pharmacy.

President & CEO

Chief Pharmacist & Consultant

Established pharmacy to serve the greater Hartford area, managed all aspects of the business

including finance and accounting, marketing and business planning, staffing and training,

established policies and procedures and day-to-day operations. Built staff to 45 employees.

Consulted with physicians regarding patient and drug issues, devised and executed marketing

strategies and participated on the case management team as supervisor of medication

management programs. Interacted with HMO’s and other insurance providers on billing and

reimbursement matters.

Significant Accomplishments:

• Built organization to sales volume of $24 million, ten times the national average for similar

independent pharmacies, filling 1,400 prescriptions per day in contrast to 175 for an

average pharmacy.

• Designed and created marketing materials as a tool to drive growth. Utilized mass media,

became prominent in community affairs, and was elected to several posts in the prestigious

professional society, the Connecticut Pharmacists Association.

• Developed the Med Box Compliance Program that allowed psychiatric patients to re-enter

the community by enabling them to take their medications properly. Demonstrated

procedure to patients, collaborated with local Visiting Nurse Associations and physicians

and designed patient-friendly forms for the dispensing of medicine. The program currently

serves 1,500 patients, and compliance is in the 90th percentile with low rates of

hospitalization.

Received the Connecticut Pharmacists Association “Pharmacist of the Year Award” for

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accomplishments toward reversing the cutbacks imposed on community pharmacies by

insurance companies. Wrote a health column in the Hartford Courant, testified before state

legislature committees, and was a weekly guest on the WDRC radio program, The Mary

Jones Show, providing information on medications.

Elected by peers to fill several prestigious posts in the Connecticut Pharmacists Association,

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including President and Vice President.

Whitaker Pharmacy, Hartsdale, NY 1980 – 1985

Pharmacy Manager

EDUCATION

Professional Compounding Centers of America July 2009

• Completed Primary Compounding Training Course

Long Island University,

Arnold & Marie Schwartz College of Pharmacy B. S. Pharmacy 1981

Accreditation Council for Pharmacy Education, CT Continuing Education 1981 – Present

PROFESSIONAL AFFILIATIONS

National Community Pharmacists Association, Member

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Connecticut Pharmacists Association Board Member, President 2007 – 2008,

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Associate first Vice President 2005 – 2006, associate Vice President 2004 - 2005

American Cancer Society President, Manchester North Unit

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AWARDS & HONORS

Pharmacist of the Year, 2003 Awarded for exceptional professional achievement,

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outstanding social activism and community involvement. CT Pharmacists Association

Community Service Awards Recognized for contributions to the mentally disabled

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community by the Genesis Center of Manchester, CT

University of Connecticut Honorary Alumnus Awarded for outstanding professional

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accomplishments.

PUBLICATIONS

New England Journal of Pharmacy Authored various articles on prevalent issues impacting

medical professionals and pharmacists, including, “The System is Broken”, Vol.5 No. 1 Winter

2008, and “Drugs in the Water supply”, Vol.5 No.2 Spring 2008

“Seniors: Living a quality Life”, “Understanding Medicare” CPTV Journal Magazine

Pharmacy Journal of New England

Hartford Courant Composed weekly drug related articles columns

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