Customer Service Maintenance

ROBERT P. TEMPLE

***** **** ** • Manassas, Virginia 20112 571-***-**** • *********@***.***

PROFILE

TECHNICAL EXPERIENCE

Diffusion Technician:Troubleshooting, maintenance and programming advanced robotic wafer handling

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systems. Repair and replacement of toxic and pyrophoric gas lines as well as helium leak check of installed

lines. Repair of vacuum pumps and scrubbers used to process toxic gases and acids.

MACHI E MAI TE A CE TECH ICIA : Advanced troubleshooting, maintenance, programming and work-

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instruction creation for manufacturing equipment used in the telecommunications industry. Certified and

extensive experience on the following machines: Manix component prep., GPD component prep., Universal

RAD II & V, Dynapert DIP & VCD, Panasonic Chip Shooter.

FIT ESS RESOURCE TECH ICIA : Troubleshooting, repair and maintenance of commercial fitness

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equipment. Diagnosis of calibration and other programming problems as well as board level repairs of digital

and analog motor controllers.

PROFESSIONAL EXPERIENCE

MICRO TECH OLOGY, Manassas, VA 2006-Present

Diffusion Technician

• Perform advanced maintenance and troubleshooting on semicondutor production equipment.

• Perform wafer recovery and ensure smooth production flow.

• Analyze production charts and perform necessary process changes to keep product within specification.

• Clean room, EPA certified type 1 &2 refrigeration and 40 Hour HAZWOPER certified.

• Experience with FAB-Support repairing production support equipment.

SPRI T PCS., Manassas, VA 2002 – 2006

Technical Service Representative

• Performing repairs, software upgrades and troubleshooting PCS and NEXTEL handsets.

• Resolving customer problems and complaints.

• Maintaining proper inventory levels, organization and performing monthly inventories of the stock room.

• Installing software updates and basic trouble shooting of the stores PC systems.

FIT ESS RESOURCE I C., Fairfax, VA 2002 – 2002

Customer Service Technician

• Repairing or performing maintenance on fitness equipment on or off site.

• Resolving customer problems and complaints.

• Maintaining proper inventory levels and organization of the stock room.

• Preparing proposals for future service contracts and upgrade options for customer’s equipment.

• FBI and Military security clearance for site and base access.

PULSECOM, I C., Herndon, VA 1997 – 2001

Machine Maintenance Technician

• Responsible for maintenance, work instruction creation, programming and repair of production equipment.

• Ordering parts and tools to support manufacturing operations.

• Over see production staff and maintain a continuous flow of product.

• Find money and time saving opportunities for the company.

REFERENCES

Logan Hysmith Manassas, VA 703-***-****

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Jason Rodgers Manassas, VA 571-***-****

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Christy Natiello Manassas, VA 571-***-****

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