Project Manager Management
Resume:
Jack *** Twin Oaks Drive Lakewood, NJ *****
Monoker
****.*******@*****.***
www.linkedin.com/pub/dir/jack/monoker
SUMMARY
Seasoned business professional with strong people skills who is a proven force in cost reduction and the
redesign and implementation of business processes for efficiency and increased revenues. A team player who
brings his effective analytical abilities and sound organizational skills and combines them with keen problem-
solving and troubleshooting experience to deliver profitable solutions. Superb attention to detail coupled with the
skill to explain complex technologies and concepts.
SKILLS
Project Management, Requirement Crafting and Documenting, Data Analysis, Excellent Verbal and Written
Communication Skills, Due Diligence, Power Excel user, very proficient with Microsoft Word, Visio, PowerPoint,
Project, Internet Explorer, Outlook, Microsoft Operating Systems, Brio and Adobe Acrobat, plus familiarity with
Microsoft Access and other applications.
EMPLOYMENT
IDT CORPORATION 1999- PRESENT
DIRECTOR, SPECIAL PROJECTS AND ADMINISTRATION PISCATAWAY & NEWARK, NJ
A senior operations manager reporting directly to the Chief Administrative Officer (CAO) of IDT Telecom tasked
with managing a variety of functions for the Administration of IDT Telecom and its parent company IDT
Corporation. Specifically:
• Analyzing existing business operations to facilitate streamlining and troubleshooting business processes for
greater organizational efficiencies.
• Timely production of requirement documentation and project deliverables.
• Identifying means to reduce administration costs company-wide. Project-managed a due-diligence and was
able to reduce FedEx charges by approximately 12%.
• Designing and maintaining corporate policies for mobile devices and working with wireless carriers to reduce
costs and structure optimal communication within the global corporation.
• Tasked with space planning, construction design and project management to facilitate physical space
reorganization within the corporation. Coordinating the moves of multiple large departments to bring the
approved plans to fruition.
• Reviewing internal allocations from the parent company, including methodology and appropriateness of
charges as well as researching ways to reduce current allocations.
Additionally utilized as a “go to guy” to bring to realization any unique or unusual projects or to resolve any non-
standard issues.
MANAGER, GLOBAL NETWORK PLANNING NEWARK, NJ
Managed IDT’s Network Planning Team and was tasked with assuring optimal traffic flow of voice traffic through
IDT’s voice and data networks servicing IDT’s pre-paid calling card platforms and IDT’s carrier arbitrage
concern. Responsibilities included:
• Budgeting for future needs based on sales forecasts and traffic patterns specifically:
o Working with IDT Business teams with a focus on IDT’s pre-paid retail and IDT’s US and European
wholesale divisions to help plan their technology needs for the future. This included capital expenditures and
development needs as well as serving as a primary point of contact into the IDT Technology groups. The
functions served were not limited to an “Account Manager”-type relationship, assuring that their needs were fully
represented within IDT’s Engineering & Operations division, and assisting them in meeting their technology and
business objectives.
o Documenting high-level business and technical requirements.
o Driving those requirements through the IDT Capital Budget Planning process.
• Analyzing new interconnection capacities (TDM and VoIP) and balancing proposed bandwidth across
different nodes of IDT‘s voice network to maximize both cost and quality efficiencies of trunk utilization.
• Evaluating current port usage of inbound telephony carriers to IDT’s pre-paid calling card platforms and
making recommendations in relation to capacity adjustments (TDM and VoIP).
• Network analyses of international bandwidth capacities resulting in recommendations for augmentation or
grooming of ports/circuits across all platforms.
SENIOR PROJECT MANAGER, ENGINEERING & OPERATIONS PISCATAWAY AND NEWARK, NJ
Senior member of the Project Management Department and later lead the Project Management Department -
responsibilities included managing all cross-organizational telephony projects as well as Product Management
for the various business groups. Including:
• Managing all pre-paid calling card platform augmentations during IDT Telecom’s expansions with its Local
Access service into the “NFL cities” and exponential growth in its National Toll-free service.
• Project managed service turn-ups of international carrier interconnections. The method of long haul
transport included submarine cable, satellite, and/or VoIP.
• Coordinated “Hot-cut” Service Platform migrations including migrations to VoIP platforms.
• Primary point of contact for both internal and external co-location customers who were housed in the IDT
facility in Piscataway as well as all internal customers co-locating in all IDT facilities in the US and abroad,
facilitating all technical aspects as well as any local needs related to co-locating in IDT’s facility.
• Principal liaison to Net2phone (IDT’s VoIP Division) for all technical requests within the IDT Technology
group including any issues related to Net2phone’s co-location in IDT facilities in the US and abroad.
MARY IMMACULATE HOSPITAL 1990- 2000
911 PARAMEDIC JAMAICA, NY
Staffed the NYC EMS 911 Advanced Life Support ambulance units. Responsibilities include administering pre-
hospital care, precepting Paramedic students from a variety of training programs, and managing personnel and
resources at Mass Casualty Incidents.
EMERGENCY CARE INSTITUTE 1987- 2000
INSTRUCTOR - SENIOR FACULTY BROOKLYN, NY
Engaged as a New York State Certified Instructor Coordinator (C.I.C.) to teach and administrate courses at all
levels of pre-hospital care training for certification by New York State Department of Health. Responsibilities
included coordinating teaching staff, classrooms, equipment, student schedules and clinical sites.
EXEL ENTERPRISES LIMITED 1987-1989
HEAD OF TECHNICAL SERVICES NEW YORK, NY
Served as Head of Technical Services for EXEL Enterprises Limited, a VAR of PCs and peripherals. Clients
included the United Nations, Coopers and Lybrand, and other Fortune 500 companies. Responsibilities included
supervising technical support and service departments (managing both in-house and field service divisions).
EDUCATION
A.A.S. Paramedical Studies with honors December 1997
BOROUGH OF MANHATTAN COMMUNITY COLLEGE NEW YORK, NY
Major: Paramedic studies in conjunction with the standards of the New York State Department of Health for
Emergency Medical Technician Paramedic Training.
Minor: Science and Mathematics courses to enhance education and knowledge for medical care giving and
instruction.
Activities: Awarded membership in Phi Theta Kappa society for academic excellence.
New York State Paramedic Certification August 1989
BEEKMAN DOWNTOWN HOSPITAL & BMCC NEW YORK, NY
Major Completed all requirements to attain New York State Paramedic certification and New York City Medical
Advisory Committee certification. Training included Advanced Cardiac Life Support, Basic Cardiac Life
Support, Pediatric Advanced Life Support, Neonatal Advanced Life Support and Pre-Hospital Trauma Life
Support.
RECENT SEMINARS
• Business Administration & Management – Organizational Time Management
• Verbal Communication – Effective Presentation Skills
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