Manager Engineer

Willie E. Jenkins

***** ********** ***, *******, ** 92336

(H) 909-***-**** (C) 626-***-****

E-mail link - abnoj8@r.postjobfree.com http://www.linkedin.com/pub/willie-jenkins/9/527/711

Operating Systems OS/400 & Windows.

IBM AS/400, iSeries & Windows PC

Hardware

Languages RPG /400, RPGII, & RPGIII: DDS, PDM, SEU, DFU, SDA, CL Commands.

Query/400, Query Manager, SQL, interactive processing, Subfiles that roll

with

Point & Shoot, menus, databases, data structures, source physical files,

logical

files, control loops, and sorting.

COBOL: Structured programming, tables and arrays, OS JCL, sort, field validation,

sequential and VSAM file processing, search and search all, master file update, and

control break processing.

C: Expressions, statements, preprocessor statements, user-written functions, loops, menus, arrays,

and pointers.

MS Word, Excel, & Access. E-Mail (Outlook, Lotus Notes, & GroupWise).

PC Knowledge

Professional Experience

NBTY/Leiner Health Products – AS/400 Systems Operator (Carson, Ca.) March 2003 – April 2009

* Support Partitioned AS/400 (hardware, software, operating system, PTF maintenance,

security, ROBOT job scheduler, and IBM scheduler).

* Monitor and ensure the accurate processing of all daily, weekly, monthly and year end processing;

Process back-ups and restores utilizing EMC CopyPoint (SAN). Assisted with disaster recovery info.

*

Process (MRP) Material Requirement Planning as well as Change Management (Turnover).

*

Document daily process, error messages, system problems and changes.

*

Monitor Network Servers via SolarWinds, EDI process and all peripheral equipment, which

*

Include problem determination, resolution, and escalation.

Support AS/400 profiles and Network profiles (Active Directory).

*

Support special projects and emergencies keep systems available, and analyze users concerns.

*

Logged all customer calls in Service now.

*

Apria Healthcare – AS/400 Systems Operator (Lake Forest, January 2002 –

March 2003

Support several partitioned (hardware, software, operating system, PTF maintenance,

*

& Security (which ran major software (JDE, SAP, MQ, & Vision).

Monitored the backups on 22 Network Servers and 7 Mail Servers.

*

Monitor all systems for problem determination, resolution, and escalation.

*

Maintained tape library via 2 ATL’s (26 tape drives) running BRMS.

*

Logged all customer calls in Catalysis.

*

Gauss Interprise – Help Desk Technical Support Engineer (Irvine, Ca.) December 2000 – September

2001

Supported AS/400, N/T, & UNIX clients with everything from installation, configuration

*

(which included scanning, importing, security, reports, and automatic report distribution),

planning, solutions, to troubleshooting our Software (Spy Vision, Spy View, & Spy

Web) via phone and e-mail.

Recreate issues in the lab to establish a solution and logged all customer calls in Clientele.

*

Professional Experience Continue

RSL COM USA – AS/400 Manager of Operations (Woodland Hills, CA) February 1997 – September 2000

* Supervised all AS/400 staff.

Load PTFs, maintained system stability and performance, responsible for the scheduled

*

all jobs, and the Purge data from the system.

* Utilized Query/400, Query Manager, some CL & RPG,

Assisted with upgrade to a new AS/400 and the IXPlus software package.

*

Communicated with all third party venders in regards to resolving any issues.

*

Tested all new applications and wrote corresponding procedures and/or documentation.

*

Analyzed possible report and billing discrepancies and created a plan to resolve any issue.

*

* File transfers via N/S Transfer. FTP files. Backup & restores.

* Drafted disaster recovery and operational procedure.

Stroud’s – AS/400 Systems Operator (City of Industry, CA.) November 1996 –

February 1997

* Polled sales, reorders, and transfers. Checked E.D.I. transmissions.

Rescheduled jobs in the job scheduler, and assisted end-users

*

Shield Healthcare – RPG/400 Programmer/Operator (Valencia, Ca.) May 1995 – August

1996

* Performed structured programming in batch and interactively (Subfiles) utilizing

RPG/400. CL Programming and other system utilities.

* Responsible for analysis, design and testing of programs for various departments, saving

.

he company time and money

t

* Maintained programs written in RPG II and III.

Utilized DBU (Data Base Utility).

*

Used Lawson Software Financial package to establish file(s) for electric transmission.

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* Monitored all phases of computer operations, peripheral equipment, problem

determination, resolution, and escalation.

Installed, troubleshoot and maintain hardware (printers, controllers, and communications),

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configurations, including wiring and patch panels.

* Process all electric transmissions, backups, downloads and uploads.

Ordered all printer and paper products (including checks, saving hundreds of dollars per year).

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C.S.T. Entertainment Imaging – Post Production Animation (Los Angeles, Ca.) October 1993 – May 1995

* Used an independent resolution computer to establish cost effective re-creation and quality films,

cartoons as well as and videos; assist new trainees.

April 1991 –

California Driving School – Driving Instructor

November 1992

February

State of California – State Traffic Officer

1979 – February 1991

Education

Bakersfield College – Bus. Admin. / Accounting

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CSU Bakersfield, Ca – Bus. Admin. / Accounting

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CHP Academy – Police Science

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Computer Learning Center – Certificate in Computer Programming

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