Customer Service Quality Assurance

DAVID S. WANDREY

Chula Vista, CA ***** 619-***-****

********@***.*** http://www.linkedin.com/in/davidwandrey

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QUALITY MANAGEMENT PROFESSIONAL

A customer-driven quality assurance, supplier management and manufacturing professional in the

consumer and industrial electronics industry who excels at building and leading quality teams to drive

continuous improvement. Special expertise in supplier improvement, ISO compliance and Lean Kaizen.

PROFESSIONAL EXPERIENCE

DIRECTED ELECTRONICS, Vista, CA 2004 – 2009

(Designer and marketer of consumer branded electronics)

DIRECTOR, QUALITY AND WARRANTY (2006 – 2009)

Led a 34 person organization consisting of warranty, incoming quality and test including warranty return

processing and customer problem resolution.

Implemented new warranty processing system, resulting in 50% improvement in efficiency and

improved online data collection for product quality analysis and corrective actions.

Improved supplier corrective action processes to provide better feedback and implemented Asian

source inspections which raised incoming audio product quality levels by 30%.

Exceeded product refurbishment goal by 25%, producing a sales value of $2.0M.

MANAGER, QUALITY (2004 – 2006)

Managed a 16 person quality organization consisting of quality engineering, incoming inspection and test,

product and process audit, product refurbishment and ISO-9001 audit and maintenance.

Improved and implemented non-conforming material handling process, and improved supplier

corrective action processes which raised incoming product quality level by 10%.

Re-established product refurbishment group, meeting aggressive goal of $1.5M in sales value.

LAMBDA ELECTRONICS INC., San Diego, CA 1997 - 2003

(Power supply design and manufacture)

DIRECTOR, QUALITY - San Diego, CA/Plainview, NY (1999 – 2003)

Built and managed a 15 person multi-state corporate quality organization including quality engineering,

incoming inspection, product assurance, audit, and customer service.

Achieved upgrade in ISO certification from ISO-9001:1994 to ISO-9001:2000 standards for both

Lambda facilities.

Drove product design and factory process improvement efforts, resulting in 50% improvement in

repair turn-around time and 30% improvement in customer on-time delivery, quality and ECO

processing.

Managed purchasing, warehouse and planning functions after resignation of the Operations Director.

ACTING PLANT MANAGER - Tijuana, MX (1999)

Directed 300 person vertically integrated manufacturing operation producing power supply products from

cases, subassemblies, to final electrical test and quality.

Received corporate recognition for achieving 50% improvement in sales revenue dollars shipped and

10% improvement of on-time delivery and quality by conducting Lean Kaizen factory activities.

Reduced credit return backlog by 60% and field returns backlog by 30%.

DAVID S. WANDREY PAGE 2

LAMBDA ELECTRONICS, INC. (Continued)

MANAGER, QUALITY AND RELIABILITY – San Diego, CA/Tijuana, MX (1997 – 1999)

Managed 45 person quality department including quality engineering, incoming inspection, product

inspection, product and process audit, training and customer service and repair.

Developed and directed all quality actions throughout the facility, resulting in a 50% drop in failure

returns and 10% improvement in primary product yields.

Received corporate Lean Kaizen training and certificate.

Reorganized all facility quality functions including successfully moving customer service repair and

quality engineering functions to Tijuana facility from San Diego.

MANAGER, QUALITY ASSURANCE – Tucson, AZ (1996 - 1997)

Led a 7 person quality assurance department including incoming inspection, product audit, and customer

service organizations.

Successfully moved key product lines to other facilities while maintaining product quality levels when

location was closed.

UNISYS CORPORATION, Roseville, MN 1983 – 1996

(Computer hardware and software company)

PRINCIPAL QUALITY ENGINEER/BUYER (1993 – 1996)

Directed all quality assurance actions with suppliers of power supplies, fans and blower assemblies.

Conducted on-site quality audits of 50 domestic and international supplier manufacturing operations

as well as performed internal UNISYS ISO 9000 audits, ensuring 100% compliance.

Worked with suppliers’ executive management to drive continuous improvement across all areas of

their operation resulting in 100% dock-to-stock receipts from key suppliers.

Buyer of all power supplies for UNISYS, Midwest Operations with purchases of over $15M per year.

SENIOR QUALITY ENGINEER (1991 – 1993)

Performed quality engineering functions with suppliers of power supplies, delay lines, circuit breakers and

power line filters.

Transferred UNISYS designed power supplies from internal build to subcontract manufacturers.

QUALITY ENGINEER (1986 – 1991)

TEST ENGINEER (1983 – 1986)

EDUCATION

B.S. Electrical Engineering – University of Iowa, Iowa City, IA

PROFESSIONAL AFFILIATION

ASQ – American Society for Quality

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