Sales Customer Service
Resume:
Dennis M. Moore
Austin, TX 78729
Mobile: 512-***-****
********************@*****.***
OBJECTIVE
To obtain a position that fully utilizes my education in Business and Marketing with my
experience in sales and customer service.
EDUCATION
State University of New York at New Paltz, New Paltz, NY
Bachelor of Science in Marketing May 2005
Graduated with Honors Cum Laude (GPA 3.5)
City College of San Francisco, San Francisco, CA
Associates of Arts in Business May 2003
Graduated with Honors Cum Laude (GPA 3.6)
Southeastern Academy, Kissimmee, FL
Travel and Tourism Diploma December 1986
WORK HISTORY
Advantage Rent A Car, Virtual Office Austin TX
Business Performance Manager/Regional Sales Manager Apr. 2008 to Dec. 2008
• Regional management including Operations, Sales, Training, and Interviews.
• Certified Training Manager for Sales Managers and Sales Agents.
• Conducts interviews and hiring of employees at airport locations in various districts. Conducts
quarterly performance reviews and ongoing employee training with Sales Managers and Sales Agents.
• Management of Sales Culture and compliance of all sales tools in owned territories.
• Review bi-monthly location reviews to District General Manager’s on sales status of locations
within their district.
• Report directly to Vice President of Sales on weekly basis on region sales progression.
• Consult with District and Location Manager’s on area’s to focus sales for goal achievement.
• Successful Goal Achievement each month with some locations hitting over 120% of goal.
Hertz, Austin TX
Location Manager Apr. 2006 to Apr. 2008
• Departmental management including Gold, Instant Return, Counters, Operations.
• Account management of Signature Flight Support and Atlantic Aviation.
• Certified Training Manager. Conducts interviews and hiring of employees at airport locations.
Conducts quarterly performance reviews and ongoing employee training. Reviews and approves time
cards, scheduling and overtime of employees.
• Management of customer service issues and Platinum customer service.
• Oversees fleet readiness and deployment.
• Counter cash record banking.
• Volunteer responsibilities include Holiday Party Committee, judging contests, and organizing
charity events.
Auto Trader Magazines, Las Vegas NV
Account Executive Sep. 2005 to Nov. 2005
• Sales of Advertising space to Franchise Automotive Dealerships.
• Prospected new accounts including cold calling and referrals.
• Managed accounts to maintain customer relationships and collection of invoicing.
• Weekly account maintenance.
• Increased revenue with 10 new accounts averaging $1800 per week in two-month period.
Saturn of Colma, Colma CA
Sales Consultant Sep. 2001 to May 2003
• Consulted with guests on the purchase of a new or pre-owned automobile utilizing Saturn’s highly
successful ‘Consultative Sales Process’.
• Corresponded with prospective clients on a daily basis; including but not limited to, cold calling,
referrals, walk-in, and service customers.
• Secondary duties included; but not limited to, checking vehicle inventory to ensure adequate
choices for clients, ensuring the security
of all vehicles in the inventory.
• Maintained average sales of twelve units per month above required quota of ten per month
• Consistently in the top 5 sales of dealership.
Micromuse Inc, San Francisco CA
Corporate Event Planner / Manager Jan. 2000 to Jul. 2001
• Supervised a staff of four while managing a six million dollar account.
• Maintained American Express programs, contract negotiations with airlines, car rental
companies, hotels, scheduling of employees, providing approvals for scheduled travel, and maintaining
and revising company travel policy when needed.
• Negotiated contracts with American, Delta and Virgin Atlantic to save 12%, 8%, and 10% on all
air travel respectively.
• Negotiated set hotel rates in New York City, Dallas, and Chicago for Micromuse Staff.
• Secured meeting space, equipment, meals, and transportation for all internal meeting functions.
• Scheduled outside events ranging from 4 to 400 people, including site inspections, hotel and
airline negotiations.
• Sold Micromuse travel business to potential vendors, such as American Airlines, the "W" hotels,
and Hertz.
• Saved company over $200,000 annually in travel expenses.
American Express, San Francisco CA
Corporate Travel Consultant/Inside Sales Oct. 1997 to Jan. 2000
• Business-to-Business Sales of corporate travel for American Express clientele.
• Consistent sales above quota of $20,000 per day. Averaged $45,000 per day.
• Specifically worked with accounts dissatisfied with service to rectify any problems and reestablish
positive customer relationships.
• Created and maintain customer profiles. Managed office reservation system as well as loading
and removing programs from workstations, correcting co-workers computer issues.
• Training new-hires on office procedures, and training current employees on new procedures.
Corporate Travel School Instructor
• Instructed students on the travel industry. Heavy emphasis on computer reservation system.
• Teaching Apollo formats and fact-finding information.
• Administer tests and subsequent grading of tests.
• Scouting of positions for possible employment of students.
COMPUTER SKILLS
Business Software: Microsoft Word and Excel and PowerPoint, Lotus Notes, Access and SPSS.
Airline software systems including Sabre, System One, and Apollo. Hertz computer system ASAP.
Advantage Rent A Car systems Magic and I-Rezz.
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