Customer Service Active Directory

Quinten Banks

*******.*****@*******.***

Current Address: Permanent Address:

*** **. **** ****** ******* Blvd. 2215 San Arbor Circle

Daytona Beach, Florida 32114 Orlando, FL 32824

Phone: 804-***-**** Phone: 804-***-****

SUMMARY:

• Aspires to obtain a responsible position that will enable me to utilize my skill set and allow me to gain additional experience in the IT or Database field.

• Takes initiative to solve problems when they arise.

• Researches current and upcoming technology to see if it will save the company man-hours and money.

EXPERIENCE:

• Designed various reports for the company using Crystal Reports 10 including, but not limited to, on-the-fly PC inventory, access control, and installed software.

• Configured Wireless Access Points to provide alternative network access for the company.

• Configured group policies for Windows Active Directory users such as login scripts that map network drives based on departments and user permissions.

• Created a Windows login banner to display company computer usage policies to employees prior to login.

• Provided Help Desk and end-user LAN/Hardware/Software support for the company.

• Worked with Oracle 10g SQL Developer and T.O.A.D to create PL/SQL scripts.

• Collaborated with other team members on specific tasks for the Metadata Upgrade project.

• Created Visio diagrams for presentations and team meetings.

• Developed a Database Monitor Script that helps manage and track down DBA-specific alerts in the Oracle error logs which saved DBA’s 20 man-hours a week.

• Worked with Business Objects XI and upgraded over 400 legacy reports to the current version.

• Converted and recreated over 400 Web Intelligence reports from the Desktop Intelligence reports.

• Collaborated with team members to complete specific tasks for the Business Intelligence applications.

• Solved customer service related problems and determined resolutions pertaining to Business Objects reports.

• Configured Windows and Mac OSX desktop and laptop computers.

• Installed Operating Systems such as Windows 2000, Windows XP, Windows Vista, and Mac OSX on campus desktop and laptop computers.

• Replaced and re-installed hardware components such as RAM, Motherboards, CPU’s, Hard Drives, and PCI Cards.

• Performed Data Backup and Restoration on desktop and laptop computers using Norton Ghost.

• Assisted co-workers on how to clone a single PC installation onto multiple computers saving up to 4 man-hours per new computer installed.

VOLUNTEER WORK:

• Tutored students from Grades K-5 in subjects such as math and reading.

• Assisted and mentored students who needed additional academic help in specific areas.

• Assessed students growth from start to end to ensure the program produced results.

EDUCATION: Bethune-Cookman University, Daytona Beach, Florida

Bachelor of Science, Computer Science

Graduated: May 2009

SKILLS:

• • Oracle 10g • LAN/WLAN Administration

PL/SQL

• Business Objects XI Proficient

• • Windows OS (All Versions)

MS Office including Access & Visio

• 70 WPM Typing Speed

•

• Active Directory & Group Policy Management

Crystal Reports 10

ACTIVITIES/AWARDS:

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