Customer Service Supply Chain

Rupal O’Reilley

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**** ******** **, ********, ******** 60103

Home: 630-***-**** • Email: *********@*****.***

PROFESSIONAL SUMMARY

Over 15 years of supply chain and operations management experience, with 6 years focused on implementing

Oracle Applications. Expertise includes broad range of areas including advanced planning and scheduling systems,

forecast, materials management, production operations controls, finite scheduling, order management, service

parts and purchasing.

EXPERIENCE

Zebra Technologies, Vernon Hills, Illinois 2007– Present

Zebra Technologies Corporation designs and manufactures products and solutions to identify, track, and

manage assets, transactions, and people.

Strategic Consultant:

Demand and supply planning subject matter expertise (SME) as well as a functional lead for supply chain

including finished goods, service parts and discrete manufacturing.

Provided strategic direction for forecast team through the translation of parts customer service and asset

management strategy into departmental objectives and key performance indicators

Developed holistic solutions which encompass business and technical process changes to improve business

performance.

Partnered with demand planning manager and supply planning manager to improve business processes with

technology.

Designed and implemented rough cut capacity planning (RCCP) for contract manufacturing in order to

synchronize production and procurement of finished goods.

Configured Advanced Supply Chain Planning and Oracle Demantra including all integration points from E-

Business Suite and legacy systems (BaaN) which resulted in annual reduction of expedited costs($552K),

inventory levels($1.2M) and centralized planning ($150K) due to global visibility throughout the supply chain.

Provided recommendations for testing, analyzing and managing data for business issues.

Participated in future state supply chain operations to ensure Oracle Application and existing business

processes fits long term goals.

Functional lead and analyst in requirements gathering, mapping and setup of planning modules.

Conducted workshops and conference room pilots.

Developed test scripts, setup, technical, and process documents.

Managed project initiation, project scope, project planning, project budgeting and project control.

Mentored and managed business analysts, end users, and technical support staff.

Provided recommendations and training to resolve post implementation functional issues.

Assisted and guided business in managing data and best practices.

Provided direction regarding significant forecast issues and deviations.

Life Fitness, Franklin Park, Illinois 2002– 2007

Life Fitness, a division of Brunswick Corporation, is the global leader in designing and manufacturing a full line of

reliable, high-quality fitness equipment for commercial and consumer use.

Senior Business Analyst:

Designed, managed and implemented end-to-end process for Oracle Demand Planning and Oracle Quality

including new processes and procedures.

Implemented process changes for service parts planning.

Created project time lines for assigned projects.

Created training materials for users on Oracle Modules.

Conducted conference room pilots and testing.

Lead analyst on going functional supply chain issues including troubleshooting, gap analysis and enhancement

of Oracle Systems.

Managed resolutions of day to day supply chain issues including purchasing requisitions, purchase orders,

inventory transactions, bill of materials (BOM), work in process (WIP), quality, forecasting and material

requirement planning (MRP).

Assisted and participated in functional implementation of CRM Service.

Created test scripts, process flows and standard operation procedures for super users on unit testing.

Conducted project status meetings and provided status of communications on assigned projects and tasks.

Global Supply Planning Manager

Continuously awarded additional responsibilities for service, operations, planning/forecasting and procurement,

shipping/logistics and inventory for $6.8 million inventory with 30,000+ SKUs.

Managed all aspects of service from forecasting to shipping; liaison between manufacturing and end-users.

Controlled warehouse operations by maximizing labor efficiency according to requirements and demand.

Established and maintain relations with offshore suppliers to ensure timely service and delivery at a fill rate of

95% or better.

Supported three remote manufacturing facilities, including team management and restructure of processes,

operations and personnel to achieve customers' needs.

Managed and prioritize picking/packing of all international container orders for company subsidiaries.

Collected global supply and demand data for S&OP process.

Assigned to reduce non-value-added activities within the department through Lean Six Sigma Green Belt

initiative.

Increased supplier service level from 64% to 96% by developing creation of MRP based supplier forecast and

formal monthly corrective action meetings.

Created work plan to help organize and create uniformity within the business unit as well as improve

communications within the supply / demand planning organization.

Managed and mentored junior planners.

Senior Buyer/Planner

Responsible for forecasting, purchasing and master scheduling for $5 million inventory, 18,000 SKUs.

Achieved 95% fill rate for customer orders; maintained inventory levels while controlling budget.

Developed forecasting and planning reports as tools to improve fill rates using Business Objects.

Analyzed obsolete inventory and developed proposals to reduce waste.

Team member responsible for implementing conversion to Oracle system.

Reduced costs by sourcing reliable vendors and negotiating price/volume/delivery at a profitable margin.

Achieved $300,000 savings in first 13 months through negotiations, supplier changes, and PO method.

Prepared scrap analysis of excess parts after product was phased out of production; resulted in significantly

reducing excess from $1 million to $200,000.

W orked with engineers and inventory/quality team to manage and resolve incoming discrepancies.

Prince Castle Inc, Carol Stream, Illinois 2000-2002

A $60 million dollar company located in Northwest Suburbs, manufacturing and distributing commercial food

service equipment to 127 countries worldwide.

Demand Planning Manager

Responsible for global generation of company forecast both in units and currency while providing a strategic

direction and leadership to the global S&OP operations. Managed all demand planning related reporting and

score carding functions as well as information system enhancements.

Implemented and managed Demand Solutions Software to improve forecasting accuracy and reduce

inventory for 8,000 skus.

Maintained an aggregate forecast accuracy level of 5% variance on finished goods and service repair parts

on a closed loop MRP system.

Monitored, analyzed and reported variances on actual sales against forecast.

Monitored and reported company backlog, bookings and shipments compared to monthly forecast on a daily

basis.

Served as a primary liaison for Sales, Operations and Customer Service for equipment availability and

requirements by interacting with Production and Inventory Control at a fill rate of 96%.

Accountability for forecasting for different channels and customers groups.

Solicited, collected and analyzed promotional information from the Sales, Marketing and Customer Service

teams for major accounts.

Analyzed demand and sales history for major key accounts, (i.e. McDonalds, Burger King, Darden,

Popeye’s, KFC) to incorporate into forecast.

Generated statistical forecast, revised, and distributed adjusted forecasts to Manufacturing and Procurement

teams.

Created and administered initiatives to optimize inventory levels, turns by interacting with Customer Service,

Operations, Finance, Accounting, Sales and Marketing.

Managed new item rollouts, new packaging initiatives, and item rationalization projects.

Replenished and managed offsite overseas facilities consignment inventory improving turns from 2.3 to 3.1.

Managed and conducted monthly S&OP meeting to review business trends to senior management.

OCE USA, Itasca, Illinois, 1999 – 2000

A $3.1 billion-dollar company headquartered in the Netherlands supplying high-quality printing and copier systems,

imaging supplies and outsourcing services.

Inventory Analyst II:

Forecasted and purchased 10,000+ service parts using Demand Solutions software; sourced 90% of parts from

parent company in the Netherlands.

Managed inventory with an availability rate of 99% and 5.2 turns.

Conducted full reconciliation of purchase orders, including receiving and payment issues.

Sourced and qualified local vendors; successfully reduced costs and lead times.

Ace Hardware, Oakbrook, Illinois, 1997 - 1999

Fortune 500 corporation responsible for providing retail support and merchandising programs to more than 5000

stores around the world.

Inventory Analyst:

Forecasted and monitored new, promotional, and seasonal items based on past and present performance,

annual promotions and seasonality.

Replenished targeted inventory levels for 15 distribution facilities located nationwide utilizing the E3Trim

buying and forecasting system.

Filtered and updated demand spikes for unusual demand on a monthly basis.

Controlled inventory at overall service level of 96% with 6 to 7 turns for dealers.

Successfully managed relationship with 96 plus vendors ensuring successful supply of products to

warehouses.

EDUCATION

Bachelor of Arts, Marketing/Finance, Northern Illinois University, DeKalb, Illinois, 1997

Studied International Marketing in Salzburg, Austria, 1995

Fluent in Gujariti and Hindi

Master of Science, Supply Chain Operations and Logistics Management, Elmhurst College, Elmhurst, Illinois,

2004

Certifications: Brunswick Project Management and Lean Six Sigma Training. Lean Six Sigma project resulted in

cost savings worth $800,000 dollars.

SKILLS SUMMARY

Oracle Advance Supply Chain Oracle Inventory (INV)

Applications • •

Planning (ASCP) Oracle Bills of Material (BOM)

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Oracle Demantra Oracle Work in Process (WIP)

• •

Oracle Demand Planning (ODP) Oracle Order Management (OM)

• •

Oracle Available to Promise (ATP) Oracle Purchasing (PUR)

• •

Oracle Global Order Promising Oracle iSupplier

• •

(GOP) Demand Solutions

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PLSQL

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Oracle Quality

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Oracle Distribution Requirement

•

Planning (DRP)

Applications Implementation Finished Goods and Service Parts

Engagement • •

System Configuration Planning and Fulfillment

Experience •

Fit/Gap Analysis Procurement and Inventory

• •

Conference Room Pilot (CRP) Management

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User Acceptance Testing(UAT) Managing and Evaluating Staff

• •

End User Training Lean Six Sigma Green Belt

• •

Oracle Application Implementation Process Improvement and Cost

• •

Methodology (AIM) Reduction

W orkshop leader Solution Design

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