Management Manager

KARTHIK VISWANATHAN

*** ******* ********* • Ashland, Massachusetts 01721

********@*****.*** • 774-***-**** (m) • 508-***-**** (h)

Chief Information Officer

Senior Technology Executive

Executive Profile

Information Technology ~ Software Development ~ Strategic Planning

Senior Technology leader with over 15 years of experience in Information Technology and

Telecommunications management and looking for strategic opportunities to manage technology

initiatives to help business growth. Possess a strong record of achievements in the areas of Service

Assurance, Functional and Business strategy planning for Technology.

Core competencies include:

• • Software Development •

Strategic Planning Systems Integration

• • Outsourcing •

Project Management Product Commercialization

• • Product •

Budgeting Contract Management

• •

Commercialization

Network Planning Data Center Management

• Business Development

• •

Telecom Service Help Desk Management

Assurance

CAREER EXPERIENCE

City Of Somerville, Somerville, Massachusetts 2007 – Present

Chief Information Officer

Reporting to the Mayor, oversee all technology aspects for the City with an annual budget of

approximately $1.75 million. Infrastructure management includes all technology used by the City’s 1800

municipal, public safety and school employees that include hardware, software, telecommunications and

networking infrastructure. Manage all the operational, functional and project management aspects of IT

for the Municipal Government. Provide staffing and budget guidance in all areas relating to the use of

Information Technology, application development, data network and telecommunications. Direct

information management budgeting, strategic and tactical planning, business process re-engineering and

database system strategies and setup overall direction for internal business systems and manage IT

Vendors. Direct IT compliance and serve as primary spokesperson for information management and

technology for the City.

Provide leadership for teams in the areas of Enterprise and End User Systems, WAN&LAN,

Telecommunications networks, Systems Management and Information Security Operations

Select, develop and evaluate personnel to ensure the efficient operation of the function

Work with senior management to recommend and establish technology and business strategy and

ensure goals and objectives are being met

Progressive thinker, able to build clear ROI analysis cases that translate to technical and process

improvement projects that deliver optimal cost of ownership solutions to complex business

challenges

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KARTHIK VISWANATHAN

Manage vendor relationship skills including strong negotiation skills to obtain the best terms and

conditions and experience in dealing with large vendors (Dell, Microsoft and Cisco) and Telco

providers with ability to negotiate favorable financial, availability and productivity terms

Exercise Project Planning and management judgments in developing methods, techniques and

evaluation criteria for obtaining results

Converted the City’s telecommunications framework to Cisco’s Voice over IP platform realizing

annual savings of 75% on phone services & maintenance

Improved IT helpdesk response times and staff productivity by 30% within the first 6 months

Implementation of Virtualization Solution for servers and thin clients

In-house and outsourced Software projects to streamline business processes for constituents and

City staff – Time Management, Legislative Tracking System and Enterprise Resource Planning

Applications

Cost savings initiative

o Systems & Procedures to Monitor and conserve energy in Data Center and computers

across City buildings

o Consolidation & standardization of hardware and software platforms and services

o Combination of Re-negotiating and revising existing contracts for service providers and

switched vendors

Championed an open source, scalable Website using LAMP framework

Oversight in implementation of Disaster Recovery Sites

Verizon Communications, Waltham, 1998 – 2007

Massachusetts

Senior Manager

Managed and lead a team of 11 engineers and 20 consultants and oversaw a $4 million software project

building an end-to-end system to integrate Operational and Business Support Systems for Network

Management. Key responsibilities include product design, tracking, delivery, lifecycle management,

vendor and contract management.

Lead the planning, requirements, communication, and roll out of the software suite to meet

business needs and client satisfaction.

Capacity and resource planning for future growth, and business continuity planning

Provide direct technical expertise, direction, and assistance to other IT personnel – performance

reviews and talent assessment

Vendor and contract management including RFPs, vendor evaluation, SOW and Resource

Management for a hybrid model of onshore and offshore employees and consultants.

Responsible for management of full project lifecycles from business plan development to rollout.

Infrastructure and resource acquisition, project tracking and planning cross-functional projects and teams

with emphasis on implementation and accountability.

$5 million multiyear project to proactively detect and fix outside plant wire-line infrastructure for

voice and DSL customers. Winner of Verizon Excellence Award for this project in 2004

$1.5 million project to enable Voice over IP and Softswitch surveillance for Verizon

Defined, measured and controlled processes to improve team productivity and project budget

Planned and executed an offshore model – risk assessment, security review, recruiting and

knowledge transfer

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KARTHIK VISWANATHAN

Designed & developed trouble management modules for a web-based network management product

Software product management for international and domestic business unit for data and voice

network operation centers.

Provided end-user training and on-site deployment support

Commercialization strategy of Verizon Network Systems to service providers in Germany and

South Africa

Telus, Vancouver, British Columbia 1998

Implementation Manager

Lead a team in implementing a suite of network support systems to consolidate operation centers in

Alberta and British Columbia.

Deployed the systems successfully to achieve associated cost savings through process

improvements, elimination of legacy & vendor systems.

Prioritized customer concerns, deliverables and new requests to minimize impact to the project

implementation schedule. Responding to customer issues and monitoring progress to ensure

timely completions while managing IT development and customer expectations

Interfaced and worked with multiple groups – Development, production support and Sourcing

GTE Laboratories, Waltham, Massachusetts 1997 - 1998

Principal

Designed and developed QoS and SLA measurement modules for a Web-based Network Management

application.

Texas A&M University, College Station, Texas 1995 - 1997

Assistant Network Manager

Managed the central University data network and provided operational support to Texas A&M University

intranet and internet infrastructures and responsible for the IT Helpdesk to support the desktop services

for University departments.

Digital Equipment Corporation, Bangalore, 1994

India

Software Engineer

Designed an automated message delivery system for one of India’s largest automobile manufacturer and

conducted a feasibility study for India’s first Internet Service Provider.

Hong Kong and Shanghai Banking Corporation, 1993 – 1994

Mumbai, India

Intern

Designed and developed a routing management package to evaluate the resilience and data throughput for

a new banking network.

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KARTHIK VISWANATHAN

EDUCATION

MBA, 2001-2003

NORTHEASTERN UNIVERSITY, Boston, Massachusetts

MS, Electrical Engineering, 1995-1997

TEXAS A&M UNIVERSITY, College Station, Texas

BE, Electronics Engineering, 1990-1994

UNIVERSITY OF BOMBAY – Mumbai, India

EXECUTIVE EDUCATION

Leadership and Strategic Management for CIOs, HARVARD UNIVERSITY, 2008

Project Leadership Management & Communications, GEORGE WASHINGTON UNIVERSITY, 2004

International Retailing and Global Business Strategy, REIMS, FRANCE, 2002

TECHNICAL EXPERTISE

J2EE, Java, XML, SOAP, IBM Web Sphere, CGI, HTML, DHTML, JavaScript,

Software

C/C++, Perl, TCL, LAMP Framework, Microsoft SharePoint/Designer, Business

Technologies

Objects – Crystal Enterprise, BEA WebLogic

Windows, Linux, AIX, Solaris and Cisco IOS

Operating Systems

Cisco VOIP – Call Manager & Unity: Unified Communications, Emergency

Network/Telecom

Responder and UCCX

TCP/IP, TL1, X.25, SS7

Microsoft SQL, Informix, DB 2, Oracle, MySQL, Microsoft Access

Databases

ERP Systems, Operation Support Systems – Trouble Management, Service

Enterprise

Assurance, SLA and Call Centers, Network & Server Management Systems,

Domains

Workflow management, Content Management Systems.

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