Quality Assurance Management

Hitesh Parikh

**** ******** **. ****, ** *****, Tel: 248-***-**** Email: abnobn@r.postjobfree.com

CAREER PROFILE

• Results-driven IT professional with demonstrated experience in all phases of software Quality

Assurance (QA) management, systems integration, Software Development Life Cycle process in

release management, risk-analysis methodology, business analysis, proposal writing, change

management, design documentation, acceptance, installation, deployment and training

• Has excellent experience as a manager in several areas including offshore development and

outsourcing, team leadership

• Consistently achieves goals in a timely manner, within budget and to specification

• Demonstrates superior communication, diagnostic, technical, presentation, decision-making

capabilities and conflict resolution skills

• Possesses excellent domain knowledge in Banking, Insurance, Automotive Manufacturing and IT

Service industries

Methodologies, Software and Tools

Methodologies Years Methodologies Years

Portfolio & Program Management 10 SDLC 3

Requirements Management 10 Verification and Validation 2

User Acceptance Testing 10 Performance Testing 2

System Integration 9 General Motors’ SDP-21 2

Manual Testing 10 ITIL – certification process in

progress

Software Quality Assurance - Metrics and 6

Measures

Risk Management – QA 6 Software and Tools Years

CMMI 6 IIS installation/configuration 6

Business Analysis 5 MSSQL Server 10

installation/configuration

EDI 5 SQL query/code 10

Test Automation 4 MS Office 10

Agile Software Development Methodologies 3 Mercury/HP Quality Center 1

PROFESSIONAL EXPERIENCE

Compuware Corporation, Detroit, Michigan (11/1993 to 06/2009)

Quality Assurance Management Trainer Compuware Corporation, Detroit, Michigan 08/2006 to 06/2009

Environment/Software/Tools: Windows Server 2003, Windows XP, QADirector,

Changepoint, Optimal Trace, TrackRecord, TestPartner, MS Office, SQL Server, Tomcat,

Bugzilla, Jira, Internet, MS Project, Articulate and Visio

Provided Quality Assurance and risk management best practices training to testing groups which help to save

•

thousands of dollars during testing

Developed and delivered Quality Assurance Management methodology synchronous and asynchronous

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training to hundreds of trainees around the world.

Verified and validated Business/system/test Requirement Document, System Requirement Specification (SRS)

•

and technical Architecture Document (TAD) for commercial software development

Created a document that addressed a cohesive strategy to incorporate the QACenter suite to support the test

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case repository, requirements tracking, defect tracking, and automated scripts creation

Installed, configured and performed integration testing for complex applications on Windows 2003 server and

•

SQL server

As Professional Services Consultant:

Software Quality Assurance Manager – General Motors, Detroit, Michigan. 10/2004 to 05/2006

Environment/Tools: Net, C++, J2EE, SQL Server, Oracle, UDB, ETL, DataStage, UNIX,

MS Office, TestDirector, Caliber, Niku, Bugzilla

Managed application implementations, adherence to quality assurance processes and testing objectives that

•

significantly increased team productivity

Supported quality assurance and testing approach through a disciplined process that lead to improved

•

productivity and deliverables

Managed requirements tracking, defect tracking, project planning and quality management for various

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applications such as GDMI, GM warranty and Dealership CRM on time with acceptable risks

Increased productivity of team by describing expected performance levels and responsibilities from all

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stakeholders - supported by appropriate templates, threshold measurements, and workflow procedure

Maintained consistency of test execution, documenting test results and defect management by providing

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workshops and hands-on training

Executed structured defect identification reviews

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Escalated the visibility of high risks requirements and defects, recommended corrective actions, deviations, and

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defects to the appropriate level of GM management in a timely fashion to prevent financial loss

Performed successful stress test and functional tests based on the requirements so that decision can be made

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to implement application globally

Developed, designed, and executed manual/automated test scripts for verification and validation of various

•

applications

Quality Assurance Architect – Acxiom Corporation, Arkansas 08/2004 to 09/2004

Environment/Tools: Java, J2EE, WebSphere, VBA, XML, Internet, Intranet, QADirector,

Reconcile, QARun, MS Access, MS Excel, AQW (Application Quality Workbench), SQL

Server, MS Office, TestPartner, CARS

Increased productivity by training clients on Reconcile, QADirector, TrackRecord, TestPartner and testing

•

methodology

Created distinct environments for development and testing for CRM (Customer Relationship Management)

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application in MSSQL Server

Created automated/manual functional test scripts for functional, system integration and user acceptance testing

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Quality Assurance Lead / Business Analyst – Comerica Bank, Auburn Hills, Michigan 08/2003 to 07/2004

Environment/Tools: Java, J2EE, WebSphere, VBA, DB2, XML, Internet, Intranet,

QADirector, Reconcile, QARun, MS Access, MS Office

Developed business and functional requirements, performed testing, delivered training and implemented

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applications for a risk rating application system

Served as liaison between application, database, and technology support groups

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Resolved technical, testing and communication concerns for QA Analysts

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Managed team of QA Analysts for software testing and project defect verification process

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Developed, designed and executed unit, system, and user acceptance test plans and test cases

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Resolved development and customer issues between technical support, management and development

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management

Increased productivity and process improvements by defining IT quality assurance practices and procedures

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Quality Assurance Specialist - Compuware Corporation, Detroit Michigan 03/2003 to 06/2003

Hitesh Parikh Resume

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Environment/Tools QALoad, QADirector, QARun, Reconcile, TrackRecord,

QualityPoint, MS Office

Completed instructor-led and on-the-job training for Compuware Application Reliability Solution (CARS) using

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Compuware’s Application Quality Workbench software and QualityPoint methodology

Developed and maintained test plans, test decision tree, test environment setup, test cases and defect tracking

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Installed a commercial software builds on various platforms such as windows server and VMWare

•

Hitesh Parikh Resume

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System Integration / QA Lead – BCBSM, Detroit Michigan 11/1999 to 12/2002

Environment/Tools: Oracle, Visual Basic, MS Access, XML, JAVA, MQ Series,

PL/SQL, SQL*Plus, SQL*Loader, DB2, IMS/DB,

COBOL II, COBOL 370, Xpediter, File AID/MVS, NDM, FTP, SPUFI, QMF, Endevor, Visio,

Hiperstation, PVCS, EDI

Managed a team of eight during the implementation of complex health care projects

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Developed, designed, reviewed, and revised specification documents for the project team

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Gathered user requirements, developed architectural design of application interfaces and provided the

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corresponding task estimates

Designed system requirement specifications, impact analysis and program specifications

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Developed prototype, architectural and conceptual designs for integration between mainframe, client/server

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and web platforms

Designed data mapping for EDI applications

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Programmer/Analyst – Ford Motor Credit Company, Detroit Michigan; Bank One (currently Chase), Detroit

Michigan 11/1993 – 09/1999

Other Organizations:

Project Lead EDS Corporation, Troy MI

February 1990-October 1993

Environment/Software/Tools: PL I, COBOL II, TSO/ISPF, Panvalet, JCL, VSAM, Abend

AID, File AID/MVS, DB2, IMS

Managed EDI projects and production scheduling and inventory control system projects for GM

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Managed eight to ten resources for various projects including assigning tasks and balancing the project budget

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Honors and Awards

Honored for successful completion of QADirector development of 2009 Compuware Corporation

courseware and delivery to international trainees via VNC/WEBEX

Honored for successful CRM project implementation 2006 SCI corporation vendor for GM

Honored for successful completion of Pre-note Certification 1999 BCBSM

project

Honored for successful Team lead award 1997 Compuware Corporation

Honored for employee of the month 1996 Compuware Corporation

Honored for implementation of EDI projects 1993 EDS Corporation

Honored for Expert on financial and EDI system 1992 EDS Corporation

Education

• Bachelor of Science – Computer Science

Northeastern Illinois University, Chicago, Illinois

Additional Information

Nationality: US Citizen

Travel: Willing to travel

References available upon request

Hitesh Parikh Resume

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