Richard Macedo
Middletown, CT 06457
813-***-**** **********@*****.***
Skills Summary
Bilingual Program Manager, Business and System IT Analyst with more than ten years of experience
assisting users in identifying and describing problems and opportunities addressed by implementing
new software and changing existing systems as well as providing software management and
business solutions to privately own companies. Recognized for ability to establish, target, and meet
all facets of the project lifecycle to achieve critical goals. Demonstrated great communication, team
building capabilities, organizational skills and analytical thinking oriented to business processes.
Experience
University of Tampa, Tampa, FL Aug 2007 – May 2009
Graduate Assistant – MBA Program
As a Graduate Assistant on the Academic Advising Department, I was responsible for integrating data
from different business sources and allocating data by functional, operational, business, and reporting
units. Several of my responsibilities included to:
Provide weekly/monthly metrics updates of student progress across departments using excel
reports
Created data cross-reference maps and attribute transformation tables between what
business needed and current system tables
Led specification review meetings with business and IT to ensure accuracy of extracted data
Developed SQL store procedures and VBA Excel scripts for Proof of concept reports and
testing
Program Analyst and Data Analyst for a MS Access system for Student Demographics,
Accomplished Practices, Surveys Analyst and Reports and a range of statistics for the
students. The aim was to transform data into information used to support critical decision-
making and university management reporting.
Privately owned companies, Lima, Peru Jan 2004 - Jul 2007
Independent PM/System Analyst
Managed and implemented all facets of the customer IT projects lifecycle. From gathering customer
requirements to managing all phases of the of the business process including project budgeting, time
and cost control as well as all the SDLC phases to its final implementation, data analysis, customer
training and support. Responsibilities included, among others:
Create, maintain and follow a Project Schedule to keep track of tasks and milestones
Worked closely with developers, testers, solution architect and the PM team to deliver
software solutions to internal business customers
Performed requirements analysis & documented these business requirements into systemic,
accurate and detailed functional & technical specification documents
Authored gap analysis documents, data flow diagrams, logical & physical data models &
assisted in the design of OLAP data marts and views for the company EDW
Analyzed stored procedures and SSIS jobs to find the source of data anomalies & initiated
and managed change requests
Additional responsibility included building, publishing & maintaining Data Dictionary for
relational and analysis services databases
Acted as an information specialist identifying data sources and providing data points to
multiple project requirements as part of application integration processes
Created conversion process flow documents, enterprise relationship diagrams, data flow
diagrams, and program flowcharts in Visio
Performed extensive data validation & data manipulation, developed report prototypes
including trend analysis reports, pivots tables, test automation scripts, test cases for end-to-
end & user-acceptance testing
Analyzed users' business requirements in detail, prepared functional specifications for new or
changed systems
Designed templates, training documents, process flow diagrams and other crucial artifacts to
help business set expectations and provide sign off prior to development
Performed the cost/benefit analysis for having or not having the system
Obtained estimates of the cost of operating and maintaining new or changed systems,
assuming use of appropriate technology and tools
Managed systems’ budgets monitoring costs and expenditures in accordance with the original
estimates
Maintained strong working relationships with business groups, managers and all stakeholders
while reporting progress at regular intervals
Banco de Credito of Peru, Lima, Peru Feb 1997 -
Dec 2003
System Analyst / Project Manager
Assembled project teams, assigned individual responsibilities, identified appropriate resources
needed and developed schedules to ensure timely completion. Project leader for a broad range of
systems based on different technologies (web, B2C, B2B, client/server and n-tier level) using a
variety of tools.
Gathered and documented business requirements from end-users. Performed analysis of business
processes generating precise and detailed functional and technical specification documents while
gathering feedback and sharing the vision. Prepared Data Flow Diagram for all the assigned systems.
Experience in linking functional requests and technical support, negotiation, problem resolution, team
building and decision-making.
Member of the Project Management Team for the Internet Strategy of Banco de Credito of Peru.
Active member of the IT Committee for establishing best practices and standards for software and
development. Member of the team in charge of coaching new IT personnel.
Analyzed and developed the entire data models to link and support all the stages of business
processes. Intense use of database tools and objects to model, get, transform, upload, organize,
analyze, report and link several external and internal business areas and providers data.
Designed and developed users' manuals, corresponding training programs, test plans, installation
and start-up for all the assigned systems.
Analyzed existing reports, data entry screens, system applications, and captured process flows & use
cases to document policies, procedures & scenarios
Conducted user interviews, gathered, modeled & tracked requirements.
Created various workable templates and documents for the development team.
Intensive use of MS SQL Server Tools as the main database for the client/server and web
applications. Developed a range of interfaces to interact with IBM Host applications.
As data analyst, analyzed the business needs, data sources and current systems. Had interviews
with business users to create or understand requirements. Created mapping documents, enforced
data integrity and data quality. Developed and defined physical and logical data models, application
data dictionary and metadata. Used Erwin as Data Modeler to define, organize, create and manage
databases of several providers.
Accomplishments:
ViaInversiones website project. Internet Stock Exchange Market Services provided by Banco
de Credito of Peru. Increased the traded average volume from 700,000 USD to 2 million USD
per month
ViaInmuebles website project. Solution to buy and sell real state over the internet. Awarded
Peruvian Best 2001 Business Creativity Project
Project leader for a range of other Corporate websites (part of the bank internet service)
Installation on time of the new bank budget system. Acquired from Comshare: Budget Plus.
Allowed transition from an Excel sheets based budget to an automated budget software
Automated charged payment system. Automated payment bills for a range of services such
as telephone, cable, cellular phones and other utilities services. Implemented with 100%
satisfactory result
Automated customer follow-up system for the internal bank attorney’s department
WorkFlow for customer requesting for copy of documents delivered by the bank. Reduced
manual processes by 30%
Automated employee entry control system for the Human Resource department. Allowed
central control and management of employee schedules
Expropriated buildings and houses management system. Reduced the double tax payment
due to the manual process
TANDEM Computers del Peru, Lima, Peru Jul 1996 - Jan 1997
Network Consultant
ATM, Ethernet, Fast-Ethernet, etc network consultant.
Social Security Institute of Peruvian Government, Lima, Peru Jan 1996 - Jun 1996
Network Consultant
Member of the Implementation and Installation Team of the first ATM Network in Peru; done in
collaboration with Olivetti of Peru.
BCTS - Business Consulting & Technology Services, Lima, Peru Aug 1995 - Dec 1995
Programmer
Programmer of a Payroll Software Package sold and implemented in different financial institutions
University of Lima, Computer Science Department, Lima, Peru Jan 1992 - Jul 1995
Undergraduate Teaching Assistant
Undergraduate teaching Assistant in more than eight courses in the System Engineering Department.
Education
The University of Tampa, Tampa, FL May 2009
Master of Business Administration - Finance Concentration
ADEX (International Trade Association), Lima, Peru Sep 2005
International Trade
Stock Exchange Peruvian Institute, Lima, Peru Sep 1999
Specialization Program in Stock Exchange, Commodity and Financial Markets
University of Lima, Lima, Peru Dec 1995
Bachelor of System Engineering, Dean’s List
Technology Skills
Operating Systems: Windows
Modeling: UML, Visio, Erwin
Programming: Visual Basic, DCOM, COM, PowerBuilder, Visual InterDev, Centura, Java, Visual Age
for Java, Oracle PLSQL, JavaScript, VBScript, ASP, DHTML, Crystal Report
Data Bases: Microsoft SQL Server (satisfactory completion of the Implementing, Managing &
Administrating and Performance & Tuning courses), MS SQL Server DTS, Access, Oracle
Others: Microsoft Internet Information Server, Microsoft Office & Visual Basic for Application, MS
Project, Oracle Crystal Ball. High level skills analyzing business and financial data performing
sensitive analysis, scenario analysis and simulation as well as creating business models for optimal
solutions (Linear Programming) using MS Excel Solver and performing business forecasts using
seasonal and non-seasonal models.
Language and Personal Skills
Oral and written English and Spanish. Highly detailed and meticulous, organized, responsible,
leadership, work under pressure and good work companion.