Customer Service Sales

David W. Pursley

Home: 303-***-**** Cell: 303-***-****

Email: **********@*****.***

Profile

Professional with strong leadership skills who is a creative and strategic thinker, and has proven

expertise in both national and international arenas relative to business management, logistics and

customer service.

Professional Objective

To secure a challenging, long-term position, with an opportunity to demonstrate my vast expertise in

both the strategic and practical aspects of business management.

Experience

Branch Manager November 2007 - June 2009

Kintetsu World Express (USA), Inc. - Denver, Colorado

A member of the large Japanese conglomerate, the Kintetsu Group, Kintetsu World Express has

been a key player in the global transportation and freight forwarding industry since 1948. The

principal activity is to operate international air cargo, marine cargo and domestic air cargo.

Duties: responsible for all Denver operations including office, warehouse and sales staff

management; daily scheduling with clients, cartage companies and international air and marine

companies. Other responsibilities include:

Negotiating contract rates and space with airlines worldwide;

Negotiating rates, service levels and time requirements with clients;

Recruiting, mentoring and supporting staff;

Provide strategic support to sales staff in establishing new accounts and reaching sales

goals and quotas;

Developing and managing budgets; establishing and monitoring productivity goals;

Leading cross-functional teams on projects; and

Determine customer needs and provide multiple recommendations on shipping

alternatives based on product and destination.

Select achievements:

Yearly budget of $156,000 gross profit with 95% fulfillment

Reduced overhead cost by 17%

This position also develops and maintains its own target accounts and sales objectives adding

substantially to the company’s sales revenue.

Assistant Manager 1999 - 2007

Nippon Express (USA) - Denver, Colorado

Full service international logistics company offering an array of supply chain management

solutions and services for surface, sea, air transportation and distribution

Duties: Manage all Denver branch logistics and daily operations, including but not limited to:

domestic sales; warehouse logistics and personnel management; international and domestic

customer service; rate negotiations with all carriers (surface, air and sea); and accounts

receivable.

Select achievements:

Hired, mentored and retained staff with very low turnover rate

Reduced shipping costs by 10% which increased profitability

Operations Agent 1996 - 1999

Yusen Air & Sea Services (USA) Inc. - Denver, Colorado

Full service international freight forwarder by air and sea

Duties: Coordinated all air export freight. Responsible for deciding which form of transportation is

the most expedient and economical for customer, while maintaining profitability for the

company. Negotiated with carriers to get best contract rates, and/or spot rates for specific

shipment; provided shipping quotes and customer service; tracking of shipments from origin to

destination/delivery; scheduled pick-ups with local cartage agents and provided transfers to the

airport to meet airline departures.

Operations Manager 1993-1996

Skyways Freight Service - Denver, Colorado

Full service international freight forwarder by surface and air, including crating service and

cartage service throughout Denver metropolitan area and I-70 corridor to Aspen.

Duties: Coordinated all outbound and inbound freight. Responsible for deciding form of freight;

negotiated with carriers to get best contract rates. Customer service – provided information on

shipment’s locations from origin through destination/delivery. Dispatch drivers, monitoring

location at all times, informing them of updates/changes to pick-up schedule. Create outbound

crating schedules; face-to-face customer relations and service.

Driver/Operations Assistant 1990-1993

Skyways Freight Service - Denver, Colorado

Full service international freight forwarder by surface and air, including crating service and

cartage service throughout Denver metropolitan area and I-70 corridor to Aspen.

Duties: Responsible for pick-ups and deliveries and all administrative work relative to pick-ups

and deliveries; assisted with consolidation of outbound freight; interacted with agents

throughout the nation alerting them of inbound freight; sales; operations and logistics training.

Education

Metropolitan State College, Denver, Colorado; 1988 – 1990

Fort Lewis College Durango, Colorado; 1986-1987

Aurora Central High School, Aurora, Colorado; Diploma 1986

Course Work & Professional Development

Business Management & Communications; Interpersonal Communications; Management

Leadership

Highly proficient in Microsoft Office Suite; Lotus Notes

D.G. Certified (Dangerous Goods)

2748 S. Madison Street, Denver, Colorado 80210

References available upon request

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