Customer Service Management
Resume:
AUGUSTINE N. BROWN
**** ****** *** ********* ***. 176 910-***-****
Augusta, GA 30907 *******@******.***.***
PROFESSIONAL SUMMARY
Motivated and driven Management Information Systems (MIS) graduate with three years of experience in
general management. Has actualized an excellent reputation as an innovative, results-oriented
professional and outstanding team member. MIS experience includes new systems analysis & design
through the Rational Unified Process, strategic planning and thorough documentation and testing.
Outstanding communication and record keeping skills complement management and leadership
capabilities. Has strong desire to learn new skills, in particular the area of information security and
assurance.
EDUCATION
May 2009 EAST CAROLINA UNIVERSITY
BSBA, Concentration in Management Information Systems
GPA: 3.23
• ECU College of Business is Accredited by AACSB International (among
the first 123 schools), the highest standard of achievement for business
schools worldwide.
• Obtained five months of real world systems development and
implementation experience as the team leader for the development of a
management information system for the ECU College of Business
Commerce Club.
CURRENTLY PURSUING
• compTIA A+, compTIA Network + and compTIA Security +
certifications
EXPERIENCE
ECU PRODUCTION SERVICES, Greenville, NC
August 2006 to
May 2009 ECU Productions Services facilitates professional lighting,
sound and technical services for campus events
Lead Technician
• Helped manage and facilitate a combined $110K in assets and
equipment for services resulting in about $20K in revenue
annually by the production services department alone.
• Orchestrated training and company policy to new employees.
• Helped manage and facilitate professional productions by
national and globally recognized performers such as the
National Russian Ballet Co., NC Symphony Orchestra and
the NC Academy of Dance and Arts.
June-Sept of 2006, PICERNE MILITARY HOUSING, Ft. Bragg, NC
2007 and 2008 Picerne Military Housing provides privatized homes and
neighborhood centers for military families.
Aquatics Manager/CPO
• Managed twelve personnel to include scheduling, counseling,
performance evaluations and facilitating weekly training.
• Maintained my assigned aquatics facility to standards above
those required by Picerne, Ft. Bragg and North Carolina preventive
medicine.
• Contributed to the adaptation of facility policies and regulations
now adopted by all Picerne aquatics facilities.
• Provided the safest, most enjoyable environment and best
customer service possible to ensure the satisfaction of the customer.
July 2004 to CIRCUIT CITY, Fayetteville, NC
September 2005
Technology Specialist
• Maintained a current and accurate knowledge of technology
products and an average sale per hour of $400.
• Initiated one of the first Circuit City computer service centers
adopted by all stores known as Circuit City’s Firedog services.
• Provided a high level of product expertise in an effort to provide
the highest possible level of customer service.
SKILLS
• Proficient in Microsoft Office Applications, Microsoft Visio, Visual Studio, HTML design, Web
Development with basic experience in SQL and Visual Basic.
• Strong understanding of core business concepts with a focus on using technology and
management information systems to add business value in an effort to gain a competitive
advantage and increase productivity.
• Object Oriented Systems Analysis and Design: Unified Modeling Language (UML), Rational
Unified Process (RUP)
• Strategic Business Management
• Realizing the human and business needs of a company & meeting them through the use of
technology and information systems.
HONORS AND ACTIVITIES
• Active member and Vice President of ECU’s student chapter and national chapter of the
Association of Information Technology Professionals (AITP).
• Completed ECU’s Leadership Challenge Institute as a representative of AITP.
Available for work August, 24, 2009
REFERENCES/RECOMMENDATIONS AVAILABLE UPON REQUEST
Contact this candidate