Sales Customer Service
Resume:
Nancy Boyd
W aterford, MI *****
*********@*********.***
HIGHLIGHTS/EXPERIENCE:
Experience in marketing, business development, and sales support.
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Strong customer service, needs analysis and satisfaction skills.
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Detail oriented and ability to work in a multi-task, deadline oriented environment.
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Knowledge of business operations and general financial support.
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Experience in project management and quality management.
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Skilled in technology assessment, support and training.
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Experience in client and vendor data management.
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Proficient in MS Office products including Word and Outlook.
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Skilled in developing process documentation for process improvements.
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CORPORATE SPECIALITES, LLC., W est Bloomfield, MI (March 2006 – August 2008)
www.corporatespecialties.com
Marketing and Customer Support Specialist
Identified promotional products to support client marketing programs for trade shows, events, corporate
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and employee programs.
Researched products, pricing, and assisted in proposal development.
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Interfaced directly with customers and suppliers to ensure timely and accurate order processing.
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Managed client website store and identified new products.
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Generated leads and managed client sales data utilizing order management software.
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Assisted in the development of direct mail campaigns to target new clients.
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Managed daily business operations and invoice reconciliation.
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ELECTRONIC DATA SYSTEMS, Troy, MI (November 1987 - May 1999)
www.eds.com
Advanced Business Analyst
Provided customers with computer and telecommunications technical support including software training and
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systems documentation.
Team Leader responsible for assisting with management of daily operations, performance reviews and financials.
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Participated in strategic business, market planning and managed quality awareness efforts (ISO 9000).
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Planned and managed process improvement initiatives incorporating change management methodologies.
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Managed development and implementation of a Communications Order Processing System.
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Led business development efforts for Videoconferencing Services.
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Researched and demonstrated innovative products to solve customer business problems.
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Provided customer assistance in a premier call center environment.
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Utilized anger diffusion techniques in resolving difficult customer problems.
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Trained personnel in effective customer complaint handling and problem resolution.
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MARRIOTT RESIDENCE INN, Torrance, CA (August 1986 - October 1987)
www.marriott.com/residence-inn
Sales Representative
Achieved annual volume sales targets.
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Managed successful client promotional campaigns.
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Assisted in the development of marketing and sales plans.
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Developed creative service offerings for extended stay clients.
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EDUCATION/COURSEWORK:
Effective Computer Training, Troy, Michigan - QuickBooks Pro 2009 Level 1 Course, Completed February 2009
Michigan State University, East Lansing, Michigan - B. A., Marketing, August 1986
References available upon request
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