Technical Support Software

Joshua O. Akins

***** ****** **** #******

Dallas, Texas 75248

316-***-**** / **********@*****.***

Software Developer: C++ / Java / Game / QA / Programmer Analyst

SUMMARY OF QUALIFICATIONS

Computer Skills:

Operating Systems: Windows, 95, 98, XP, Vista, Linux

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Microsoft Office: Excel, Access, PowerPoint

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Programming Languages: C, C++, Python, Lisp, Visual Basic, Assembly, Java

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API: Win32, Java SE 6

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Application Interfaces: GUI, Console

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Database Software: Oracle, SQL

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Troubleshooting: Cable Internet Connection, Cable Modem, Tax Software

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Computer Science graduate with a huge passion for Software Development. I successfully completed various projects during free time

using professional, self-taught and academic coursework knowledge of programming with languages such as C++, Java and C. Able to

provide some development, technical support and software testing skills in tax software and cable modems, 2D game programming,

and software testing; with excellent knowledge of the software development cycle. A fast learner and self-starter with a thirst for

continuing to learn new technical advances and business concepts, conquer new challenges, and eager to be recognized as an integral

part of the success of an organization. Demonstrated areas of expertise include:

• Problem Solving • Analytical Skills • Observation Skills

• Compliance • Policy & Procedures • Goal Setting

PROFESSIONAL EXPERIENCE / RELEVANT EXPERIENCE

CCH – Technical Support Representative 2008-2009

Assisted in helping fix issues for callers about CCH tax software.

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Realized most scores of 100% with no scores below 95% in a monthly contest to determine which team of technical support

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agents performed the best. Personal team as a whole won.

Computer Science Services Group – Software Developer Student Position 2008

Utilized Java and SQL to help construct custom features for underground utility software.

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Nucomm International – Internet Technical Support Agent 2006-2007

Provided technical support for high-speed Internet customers.

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Helped customers with billing and cable box questions.

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Catholic Care Center – Dietary Aide 2004-2006

Helped prepare and serve food for the residents.

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Bused tables, washed dishes and cleaned dining room.

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Self Study – Software Development

Developed a text-based bible trivia game for a “fun night” in C++ containing the features that a church wanted that were not

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included in the original game.

Self-taught enough about the Win32 API to get Win32 programming for windows application experience, and successfully

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completed a Connect 4 Windows application.

Self-taught Java Swing programming to develop a GUI directed graph generator.

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EDUCATION

Wichita State University – Bachelor of Arts in Computer Science 2008

Relevant Coursework:

Problem Solving and Programming in C, Data Structures and Algorithms.

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Assembly Language System Programming, Discrete Structures and Mathematics.

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Programming Paradigms, Object Oriented Programming.

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Programming Language Concepts, Operating Systems.

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Activities & Honors:

National Society of Collegiate Scholars Member, WSU Association for Computer Machinery Member, WSU

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Business Courtesy Seminar, WSU Special Olympics, Volunteer

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Armor Ministries Mission Trip, Volunteer

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