Customer Service Manager

Location:

Posted:

March 09, 2010

Resource Technology Associates (RTA) has been providing staffing support to our clients for 25+

years.

During that period, RTA developed and implemented a research based, targeted recruitment process

which is applied to client assignments.

• The process was Six Sigma certified by Motorola

• RTA has consistently applied the methodology across a wide range of:

o Industries

o Disciplines

o Geographies

RTA offers a variety of fee options:

• Hourly

• Program

The combination of fee and process options allows significant flexibility and customization.

• Un-bundling the recruitment process

• Stop/ go flexibility

• Focus shift

• Strategy shift

RTA has the organization and resources to tackle discrete projects as well as company initiatives.

• From a small project- 3 hours (Sears, as an example-ASM Softlines-CA)

• To a staffing initiative for Accenture-10,000 hours in 9 months (US wide consultants)

RTA has the skills to tackle diverse disciplines, examples of large scale initiatives include:

• Customer Service Representatives for Ameritech and Hewitt

• Field Sales, Software Engineers & Production Supervisors for Motorola

• Store Managers and Assistant Managers for the R’Us organization

• SAP programmers for Valero

• Java programmers for Deloitte

• Bankers for Countrywide, the Fastest Growing Bank in the USA

• Commercial Loan Officers for Merrill Lynch

• General Manager (diversity identification) for The Tribune

• Pharmacists & National Account Managers for Caremark

• Product Managers, District Managers, Merchandisers & Engineers for the Robert Bosch Tool

Group

• National Black MBA Association Candidate ID (hi-po) for General Electric

• A recently concluded Partnership with Eli Lilly & Bernard Hodes to ID/recruit up to 5,000

Oncologists & Endocrinologists in the USA & Canada

Ph: 847-***-**** • Fax: 847-***-**** • Toll Free: 800-***-**** 1111 E. Touhy Ave, Suite 230 • Des Plaines, IL 60018