Administrative Assistant Information Technology

T HOMA S H ETZEL

Address: **** ******** ****, *** ******, Wisconsin 54703

Phone Number: 715-***-**** E-mail: *************@*****.***

INFORMATION TECHNOLOGY SYSTEM ADMINISTRATOR

Work Location preference: Eau Claire/Chippewa Falls/Menomonie area, Wisconsin

QUALIFICATIONS SUMMARY

Extensively skilled IT Professional, with strong background in managing technical support, network and

communications infrastructure, software administration, telephony, and database support operations. Highly proficient

in leading technology experts, with proven abilities in process flow and work optimization, customer relationship

management, project management, capacity planning, and technology integration. Possess broad technical knowledge,

troubleshooting expertise, excellent interpersonal abilities and skills in relating technology on a non-technical level.

Background includes consulting, business management, and administration.

TECHNICAL PROFICIENCIES

Network administration for both Windows, Mac OS X, and Novell

Full network infrastructure setup/maintenance

Web site creation/administration

Database development

Workstation/Laptop/Desktop setup/administration

Completed UW-Stout Leadership Academy Training

CAD software setup/administration

PROFESSIONAL E XPERIENCE

MicroHelp, Eau Claire, WI

OWNER 1993-PRESENT

Provide consultation and recommendations on purchasing equipment

Set up and maintain Windows 2000-2003, Mac OS X and Novell server systems, as well as Windows and

Macintosh PC desktops and laptops

Guarantee customer satisfaction by addressing each client’s needs and by ensuring quality of service

Phillips Plastics, Eau Claire, WI

SENIOR IT SYSTEMS ADMINISTRATOR 2000-2008

Manage and resolve issues by providing computer support for multiple facilities and remote sales staff

Set up, repair, and maintain desktop/laptop/workstation computers (Windows and Macintosh Operating

Systems)

Oversee a Novell and Windows network, GroupWise e-mail system, server backups and restores

Set up and ensure efficient functions of CAD/CAM software and license servers, printers, telephony systems,

and networking equipment

Conduct complete installation of network cabling, develop and maintain databases, as well as create

ZENworks applications to provide assistance in the user management of the network

Coordinate with various Phillips Plastics teams and direct the company on what technologies could streamline

manufacturing operations

3M/Imation/Metatec, Dublin, OH

DESKTOP PUBLISHER / MACINTOSH I T TECHNICIAN 1994-2000

Developed and implemented Electronic Publishing Department for 3M/Imation CD-ROM Manufacturing

Modified thousands of files from Macintosh and IBM/PC applilcations to comply with specifications of printing

presses

Streamlined working process of artwork production by establishing procedures

Trained and ensured technical growth of employees in the department

Maintained and suggested purchase of new equipment or technology solutions in order to increase production

Functioned as Macintosh System Analyst and collaborated with the Information Technology Department

Established strategic procedures to enable the electronic publishing departments of Metatec to process

customer files on an international business level

Hetzel Care Center, Bloomer, WI

ADMINISTRATIVE ASSISTANT 1992-1994

Simultaneously handled a variety of administrative tasks including processing of monthly payroll

Streamlined ordering procedures through the development of more efficient ordering methods which reduced

costs

Created written documentation of accounting procedures and developed publishing materials for marketing

purposes of the nursing home

EDUCATION

BACHELOR OF SCIENCE, M AJOR IN INDUSTRIAL TECHNOLOGY, University of Wisconsin-Stout, Menomonie, WI, 1989

PROFESSIONAL TRAININGS

Novell Systems Administrator Training University of Wisconsin-Stout Leadership Academy

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