Sales Customer Service
Resume:
Dear Human Resources,
Value Profile
Value Frelick
Teri
***** ****** ******* ** * recently came across the posting for a National Account Manager on ResumeBook 360 and
Sales, Marketing, Management
Macomb Twp., MI 48042 believe that this position may benefit from my unique background and experience, which I
Customer-Focused hope we can talk about soon.
***********@*******.***
Quality-Driven
In addition to the required set of account management skills, I’m also well-versed in
Results-Oriented
leadership, sales, marketing, customer service and project management. These skills have
Strategic Business Planning
allowed me to effectively nourish and maximize client relationships to increase revenue,
Relationship Management
improve market share, ensure customer satisfaction and retention and attain corporate sales
Exceptional communication skills objectives.
Adept at Listening, Negotiating,
Managing Expectations
Of note, I have:
Whatever it Takes
• 10 years of field sales and account management experience
• 7 years of leadership and training experience
Accomplishments
• 7 years experience in managing budgets and expenses
• Consistent record of achieving sales budgets (as noted on resume)
Archer Corp. Svcs.
• Outstanding communication and organizational skills
• 13% revenue gain in 2007
•
• Passion for excellence and commitment to going above and beyond expectations
$175K in net revenue from new
business opportunities in 2007
If my background interests you, I hope to schedule an interview to discuss this opportunity
Newell Rubbermaid and my qualifications in detail.
• 5% revenue gain in 2001
• 19% revenue gain in 2002 Kind Regards,
• 5% revenue gain in 2003
Teri Frelick
• 8% revenue gain in 2004
• 23% revenue gain YTD March
2005
Nextel
• President’s Club 1998
• President’s Club 1999
“ We are what we
r epeatedly do.
Excellence, therefore, is
not an act but a habit.”
- Aristotle
51626 Willow Springs Dr
Macomb Township, MI 48042
***********@*******.***
EXPERIENCE
Partner (10/08-Present)
Queen of Hearts Enterprises, LLC
• Manage operations, sales, marketing, and administrative departments for a new start-
up dating services company
National Account Manager (10/07-08/08)
Archer Corporate Services
• Manage key General Motors marketing projects to take total ownership of account,
revenue growth, profitability and client satisfaction by providing consultative end-to-end
marketing solutions for the retail/dealer channel within the Chevrolet, Fleet & Commercial,
DFE, SPO and IPC business divisions
• Consult with channel, marketing and product managers to ensure projects meet
brand marketing goals, program requirements, timeline, budget and GM communication
guidelines
• Project manage all programs from inception to completion to follow-up including
traditional print and distribution, e-fulfillment; Partner with experiential marketing agencies to
coordinate allocation and distribution of branded material and promotional products for national
events and auto shows
• Analyze bid process and manage all RFQ’s; Negotiate project/job pricing; Provide
accurate, ongoing project and sales forecasts
• Maximize relationships with GM’s contract stakeholders, division directors and
managers while penetrating account and establishing new contacts and opportunities within
new departments
• Manage 4 account coordinators and direct the work of cross-functional teams
(creative, IT, production, finance, inventory, transportation, external ad agencies)
Regional Key Market Manager (01/01-04/05)
Newell Rubbermaid
• Managed and developed 5 market managers and 11 field marketing reps on new product
launches, marketing programs, key account initiatives and agreed-to sales budgets; Hired,
trained, terminated staff and executed annual performance reviews; Trained and indirectly
managed over 200 distributor sales reps to gain new product buy-in, sales support and
program compliance in the office products industry
• Partnered with key accounts (Office Depot, Staples, Boise Cascade, Corporate Express,
Action Wholesale, United Stationers and SP Richards) to develop mutually beneficial plans to
increase revenue based on POS data, market share data, competitive information and
category productivity; Consistently increased new product sales and market share within
strategic end-user accounts (123% sales growth at Nationwide Insurance, $200,000 new
product sales at Delphi, $120,000 new product sales at Lear); Analyzed sales and marketing
results to present quarterly business reviews; Collaborated with customers to improve future
performance and processes
• Event-planned and executed all regional and local consumer marketing events,
tradeshows, product & educational seminars and sales promotions & incentives
Account Executive (09/97-12/00)
Nextel Communications
• Prospected and consulted with new B2B customers to determine the most effective
wireless communication solutions based on the challenges and needs of the business
environment
• Managed existing customers to penetrate account and up/cross-sell, produced referrals
and provided continual customer service and product application support
Contact this candidate