Manager Customer Service

MATTHEW J KAYNE

520-***-**** *******.*****@*****.***

**** * ******, ****, ******* 85206

OBJECTIVE

I am seeking employment with an employer that can utilize my business and technological experience, while

allowing for personal growth in the field of Information Technology.

EDUCATION

Bachelor of Science, Computer Information Systems, W.P. Carey School of Business, Arizona State University 2008

PROFESSIONAL EXPERIENCE

Internal Control Consultant / Facility Manager / Development Committee Member

F1 Race Factory – Phoenix, Arizona November 2005 – Present

Internal Control Consultant

Document and work directly with POS system developers to reduce theft potential and provide greater managerial

control and monitoring of daily activities.

Integrate multi-camera surveillance system with cashier register interface system shrinking physical theft losses.

Development of a custom inventory management system and a kart maintenance program involving a MS Access

database with .NET C# Windows Forms.

Facilities Manager

Improve day-to-day operations by empowering employees as project leaders providing significant morale and

customer service improvements.

Individually connect with employees to establish professional relationships, and set short and long-term goals.

Generated ideas that made overall customer experience better with improved signage.

Instituted new employee training methodology; with positive feedback from personally trained employees.

Development Committee Member

Doubled member retention rates by lowering membership costs, and provided benefits that outweigh the cost.

Devised VIP member program giving frequent customers more exclusivity, allowing faster registration, discounted

rates, and VIP member only events. Resulted in reduced marketing expenditures through positive word-of-mouth

advertising.

President / Board Member / Website Administrator

BMW Car Club of America – Phoenix, Arizona April 2004 – July 2005

Website Administrator

Create website for members and staff to view upcoming events and newsletters; including online RSVP system

for events reducing wasted event costs and the addition of a forum and FAQ page to promote online

communication.

Market website to potential sponsors to provide funds for web development account.

President

Grew club membership 30% annually through marketing towards new purchases and youths.

Established 3 year Youth Leadership Development Plan to make youths feel more welcome in the club.

Utilized financial earnings to give back to the community with prizes and awards for volunteer/community

involvement.

Develop Standard structure for board meetings, giving board members more control over events.

Board Member

Built basic financial structure for expenditures/earnings, providing members with the best experience financially

possible.

Grew youth community through enhanced marketing channels such as improved website, internet forum, and

weekly event calendar with less formal meets.

Gave back to community with events at Ronald McDonald House and Free oil changes for underprivileged

community members.

SOFTWARE PROFICIENCIES

Basic development in Windows 1998, 2000, XP, Vista

Microsoft Word, Excel, Powerpoint, Visio, Access

C#, Microsoft Visual Studios 2005

CAD Software, Google SketchUp, Emachineshop, AutoDesk AutoCAD 2008, Solidworks 2007

Adobe Photoshop CS3, Illustrator CS3

Oskar POS and business enterprise systems software

OTHER PROFESSIONAL EXPERIENCE

Desert Rat Truck Center – Tempe, Arizona Warehouse Manager 2004-2005

E-Ticket Motorsports – Tucson, Arizona Crew Member, Research and Development 2002-2007

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