System Software
Resume:
Eastpointe, MI *****
Cell: 586-***-****
Phone: 586-***-****
Email: *****.******@******.***
Lawrence R Saelen
Objective
A seasoned Computer Technician with more than 14 years experience in support for
laptops, desktops, servers and Helpdesk experience. Strengths include an ability to
evaluate customer needs and make decisive decisions in a timely manor.
Software:
Windows XP & Vista
MS Windows 2000 Server
Active Directory
MS Windows NT 3.51/4
Red Hat Linux 5.x/6.x
Macintosh 7.x-10.x
Norton Ghost 5.x-7.x
MS Office 2000-2007
Solaris OS
MS Exchange / Outlook
Adobe Apps And Much More…
Solaris Back up Utility
Hardware:
Dell PowerEdge 2400, 2650, 6400 Dell Optiplex GX1-GX260
Dell Tape Back-up Drives Cisco Routers Wired & Wireless
Sun Server W/Solaris HP PC’s, Servers & Laptops
VPN HP Printers
BlackBerry Cannon Printers And Much More…
Experience:
Robert Half - Volkswagen of America Dates Employed (10/08 to 06/2009)
Technical Support Analyst (10/08 to 06/2009)
Support over 2,500 Volkswagen corporate and field users, as well as over 25,000
dealership employees around the world taking on average of 500 called per month.
Provide technical phone support to Volkswagen employees and dealerships, including, but
not limited to software installation & removal, hardware installation & removal, desktop
configuration.
Guide members through the use of any of the many VW Systems.
Set up email accounts in Outlook using MS Exchange Server settings.
Set up email accounts on BlackBerry’s using Enterprise Activation.
VPN connection support.
Open ticket as needed to the next level of support using the Peregrine call tracking system.
Active Directory Management.
Log all calls in the Peregrine call tracking system.
MiRealSource Dates Employed (10/99 to 01/08)
Senior Support Specialist Web Developer (promoted) (02/01 to 01/08)
Supported 6000 + members of MiRealSource (Multiple Listing Service).
Provide technical phone support to all members with any and all issues involving their home
or office systems, including, but not limited to software installation & removal, hardware
installation & removal, desktop configuration.
24525 Raven
Eastpointe, MI 48021
Cell: 586-***-****
Phone: 586-***-****
Email: *****.******@******.***
Set up email accounts on server level.
Walked members through email account set up in the email client of their choice
Assist with routine backups of databases and servers.
Administered user accounts for the Homescape system.
Guide members through searches in the Homescape System Database.
Help members entering listings in the Homescape System.
Log all calls in company created call log system.
Hardware Specialist (promoted) (10/00 to 02/01)
Supported 6000 + members of MiRealSource (Multiple Listing Service)
Provide technical phone support to all members with any and all issues involving their home
or office systems, including, but not limited to software installation & removal, hardware
installation & removal, desktop configuration.
Help members set up new hardware such as scanners & printers.
Troubleshoot Hardware and network issues, and update device drivers ad needed.
Installed and configured java runtime environment for the Homescape system.
Maintain all office & classroom equipment.
Log all calls in company created call log system.
Support Specialist (10/99 to 10/00)
Supported 6000 + members of MiRealSource (Multiple Listing Service)
Provide technical phone support to all members with any and all issues involving their home
or office systems, including, but not limited to software installation & removal, hardware
installation & removal, desktop configuration.
Walked members through email account set up in Outlook, Outlook Express, Netscape Mail,
and others.
Guide members through searches in the Homescape System Database.
Log all calls in company created call log system.
ST. JOHN HEALTH SYSTEM Dates Employed (02/97 to 10/99)
Surgical Services Computer Coordinator (01/97 to 10/99)
Worked as a PC support Technician at St. John Hospital at multiple sites.
Maintained and upgraded all PC’s in each Operating Room, as well as all PC’s in each office
through out the Operating Rooms, and many offsite locations.
Ran all statistical reporting for the Operating Room.
Tested all software and hardware before deployment.
Macomb County Community College
Education:
Pursuing degree in Computer Science
Macomb County Association of Realtors
Licensed Real Estate Sales Person
Certifications: (Working towards MCSA and A+)
Installing, Configuring, and administering all versions of Microsoft Windows.
Qualifications:
Contact this candidate