Manager Quality
Resume:
DAVID LEHTONEN
*********@******.**.*** • http://www.linkedin.com/in/davidlehtonen
SR. MANAGER/DIRECTOR:
Quality Engineering, Quality Systems, Csat Research, Project Management
Quality engineering and international corporate relationship expert with history repairing, building,
and strengthening organizations’ abilities to increase and retain multinational client and alliance
bases using a wide variety of Quality, Kaizen and team-based improvement tools. Maximize
efficiency of processes, communication, and services, spearheading high-impact strategic analysis
and planning. Determine optimal tactics and programs to enable continual improvement, designing
innovative data gathering programs and methodologies. Resolve complex technical problems and
issues, uncovering and repairing root-cause weaknesses and deficiencies. Build, mentor, and lead
high-performance global engineering teams setting new standards for service and responsiveness.
Strategic Analysis & Planning • Technical Problem Solving • Manage Budget & HR issues
Customer Satisfaction Programs • Project Management • Business Process Improvement
Relationship Building • Six Sigma & Kaizen • Team Building & Training • Presentations
SPANSION, INC., Austin, Texas • 2002 – 2009
Largest pure-play Flash Memory manufacturing company in world; spun off from AMD in 2002.
Senior Manager – Field Quality Engineering
Coach and lead worldwide team of engineers building customer relationships, qualifying products,
and resolving technical problems. Inspire change through continuous process and communication
efficiency improvements using Quality tools. Subject matter expert in areas of Quality, reliability,
project management, manufacturing, Supply Chain Management, risk management and contract
negotiations. Manage departmental budget. Address HR issues. Expert in Customer Satisfaction
Program (Csat) measurement, analysis and follow-up. Skilled in managing ISO9000 based quality
management programs and the use of quality tools such as FMEA, MSA, 8D, process control plans,
PPAP, 5-Why and more.
Major Contributions:
• Provided executive leadership and Board of Directors with detailed roadmaps to success, forging
senior-level relationships, and improved overall communication of customer and business needs.
• Conceptualized and led unique companywide Customer Satisfaction Program (Csat); measures
multiple areas for client satisfaction, and develops programs to improve experience.
• Prepared data and project plan that raised customer satisfaction +10% in 1 year by pinpointing
specific disasters, and expediting Operations and Sales problem resolution with data from Csat.
• Co-invented patented method to filter out harmful radiation during Flash Memory programming.
Highlights:
• Lauded for developing invaluable Csat program; currently mission critical component of several
company organizations.
• Authored and delivered presentations on “Measuring Customer Satisfaction” at multiple industry
seminars as recognized subject matter expert (SME).
• Developed multiple improvement goals later adopted as key portion of annual corporate goals.
ADVANCED MICRO DEVICES (AMD), Austin, Texas • 1991 – 2002
Global manufacturer of advanced microprocessor and flash memory products.
Manager – Field Quality Engineering
Handpicked by Director of Quality to formulate and execute strategic plans to improve national
customer relationships. Identified and implemented ways to enhance processes and communication.
Resume
Served as editor and lead contributor to 5-year departmental plans. Disseminated vital customer
satisfaction data throughout company. Managed budget and HR.
Continued…
DAVID LEHTONEN • Page 2 • *********@******.**.***
Major Contributions:
• Built high-performance global Field Quality Engineering organization; included developing team
charter and vision, presenting survey results to senior management, and generating buy-in.
• Improved customer satisfaction and loyalty, introducing multiple personally developed quality and
business processes such as “6-UP,” and customer satisfaction program and survey.
• Reduced burden on factory, saved significant resources, and improved customer experience,
creating ability to solve technical problems and address customer questions “on the front line.”
Highlights:
• Led large extended team to achieve STACK Level II certification.
• Hosted and managed +100 onsite customer visits and manufacturing audits.
SILICON COAST, INC., Austin, Texas • 1998 – 1999
Manufacturer’s sales representative and services support organization operating in US and Mexico.
Area Sales Manager
Created and launched strategies to create demand for products and services across six South
Central US states; included semiconductor packaging equipment, and assembly service suppliers.
Determined customer needs. Designed customized client solutions.
Major Contributions:
• Cultivated collaborative relationships with clients and manufacturers in Taiwan and Philippines.
• Minimized waste, leveraging existing resources of customers and manufacturers.
• Played key role in establishing industry standards for packaging as active participant in
advanced fine pitch BGA study.
• Showcased products and services at several industry trade shows.
SGS-THOMSON (n.k.a. ST Microelectronics), Dallas, Texas • 1990 – 1991
Multinational manufacturer of wide array of semiconductor products; based in Agrate, Italy.
Customer Quality Manager
Administered and grew Quality, Reliability, and Service relationships with North American customer
base including Compaq, IBM, HP, and various Fortune 500 companies. Hosted onsite customer
visits. Resolved technical issues. Addressed concerns. Served as company’s technical
representative at business reviews and ad-hoc meetings. Chaired Worldwide IBM Service Taskforce.
Major Contributions:
• Overcame significant cultural obstacles in building relationships with company contacts in France
and Italy, developing comprehensive understanding of country-specific ethos and work ethics.
• Chosen to train the company’s executive staff in Agrate, Italy on the use and importance of
Quality, Six Sigma and SPC.
• Strengthened company’s ability to provide customer support, advocating service methodologies.
• Instrumental in generating +$100M in sales, directing qualification and program management of
ASIC and memory products at IBM and Compaq.
Resume
Continued…
DAVID LEHTONEN • Page 3 • *********@******.**.***
MOTOROLA, INC., Multiple locations in Texas, Arizona & New York • 1981 – 1990
Manager – Several progressive positions
Promoted numerous times from 1st job out of college as Nonvolatile Memory Reliability Engineer to
1st ever Field Quality manager in industry; interim positions included DRAM Assembly and Test
Project Manager, Field Quality Engineering Manager, Military Products Reliability Engineering
Manager, and Process Change Engineering Manager.
Major Contributions:
• Masterminded “6-UP” chart concept for tracking top six customer-facing KPIs for IBM; later rolled
out to IBM’s entire supply base, and became standard industry method.
• Conducted groundbreaking research on effects of Alpha Particle Radiation in semiconductor
memories; results used to develop standard industry models to safeguard against radiation.
• Led fact-finding program to implement current industry standard TSOP package; directly
influenced company to invest millions to increase production for product still in use to date.
Highlights:
• Selected to become the semiconductor industry’s 1st Field Quality Manager working onsite
directly with customers to consult and help them solve technical problems.
• Participated in revolutionary work conducted by Jim Black to model effects of electromigration;
resulted in entire industry switch to new process metallization.
EDUCATION
Bachelor of Science in Industrial Science
Fitchburg State College, Fitchburg, Massachusetts
CERTIFICATIONS
ASQ Certified Quality Engineer
Certified Six Sigma Trainer (Motorola)
PROFESSIONAL DEVELOPMENT
Strategic Marketing – Stanford Graduate School of Business
+50 continuing education courses on wide array of topics (full list available on request)
AFFILIATIONS
American Society for Quality (Senior Member)
Walker Customer Strategy Forum • Sematech Quality Council
AWARDS & HONORS
Spotlight Awards (numerous) – Spansion & AMD • Top 1% Organization-Wide – Spansion & AMD
Speaking Awards (multiple) – Dale Carnegie’s Effective Communications & Human Relations
PATENT LICENSE
US Patent 6751294:
Resume
Prevention of parametric or functional changes in silicon semiconductor device properties
during x-ray inspection (2002)
DAVID LEHTONEN
*********@******.**.*** • http://www.linkedin.com/in/davidlehtonen
Dear sir or madam:
An innovative corporate relationship and Quality engineering professional, I have been instrumental
in producing significant and measurable improvements in manufacturing and business processes
and satisfaction and loyalty among multinational client and alliance bases. Building client-focused
organizations and programs from the ground-up, I am a recognized subject matter expert in the
areas of manufacturing, quality systems, Six Sigma and Kaizen tools, project management and
business processes.
Chairing brainstorming and problem solving sessions, I encourage input from parties on all levels in
order to identify and capitalize on trends and opportunities, and uncover and repair weaknesses and
deficiencies. Studying environments, customer needs, and country-specific nuances, I am highly
skilled at determining the optimal approach to penetrate and expand within markets, and align
offerings with client needs and demands. Forging powerful bonds with employees, customers, and
partners on all levels, I create high-performance collaborative teams whose infectious enthusiasm
works to benefit organizations and their morale as a whole.
Conceptualizing and directing high-impact initiatives that set new standards for service and
responsiveness to ensure long-term business growth is achieved and sustained, I will be a valuable
asset to your company. An influential presenter, creative problem solver, and hands-on leader and
mentor, my passion for developing human and organizational potential exceeds the average
professional. Dedicated to creating groundbreaking solutions and processes, I thrive with a
challenge and always deliver outstanding results. Some examples of highlights throughout my career
are:
• Providing Spansion’s executive leadership and Board of Directors with detailed roadmaps to
success, developing an invaluable Customer Satisfaction (Csat) program, currently a mission
critical component of several company organizations.
• Building a high-performance global Field Quality Engineering organization for Spansion,
Advanced Micro Devices (AMD) and Motorola, developed the team charter and vision, and
generated executive buy-in.
• Reducing the burden on the factory, saving resources, and improving client experiences,
creating the ability for my companies to solve problems and address customer concerns “on the
front line.”
• Overcoming significant cultural obstacles with SGS-Thomson building relationships with its
contacts in France and Italy, developing a comprehensive understanding of country-specific
ethos and work ethics, and designing and advocating service methodologies and strategies.
• Being selected by Motorola to become the semiconductor industry’s 1st Field Quality Manager
working onsite directly with customers.
Confident in my ability to enhance your organization as well, I am enclosing my resume, which
contains more detailed information about my professional history. Please review it and contact me at
a suitable time. Thank you for your time and I look forward to your reply.
Sincerely,
Resume
David Lehtonen
Resume
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