Customer Service Administrative Assistant

REBECCA A FENNER

*** ******* ******

Bethlehem, PA 18015

Phone: 610-***-****

Email:**********@*******.***

EXPERIENCE

Dec 2007 to ASSISTANT OPERATIONS MANAGER

April 2009 Hine Hydraulics Corporation, Quakertown, PA

Accounts Receivable including deposits and billing, Accounts Payable including invoice input and

preparing checks, preparing and submitting payroll, preparing financial statements, month-end

and year-end closings, order input, inventory maintenance including receiving, production work

order maintenance, purchasing, sourcing, all human resource functions, data entry, research,

problem-solving, and other assigned tasks.

Accounts Receivable including daily deposit, daily billing, and collection calls for past due

accounts, Accounts Payable including invoice input and preparing checks weekly, preparing

payroll, preparing salesmen’s commissions, credit reference checks for new customers,

invoice/proof of delivery research, inventory, problem solving, month-end and year-end close-out,

preparing financial statements, inventory receiving and adjustments, manufacturing ticket

confirmation, job costing, purchasing, sourcing, customer service, order input, salesmen support,

and all other assigned tasks.

Responsible for daily auditing of revenues, accounts receivable, billing, collections, maintaining

petty cash safe and manager's checkbook; preparing and inputting accounts payable invoices.

Also responsible for answering phones, research, and assisting in the training of front desk staff.

Jan 2001 to ACCOUNTING/ADMINISTRATIVE ASSISTANT

Nov 2004 Manpower Temporary Service, Bethlehem, PA

Responsible for completing employment assignments. Assignments include various

financial and administrative duties with large and small companies throughout Lehigh and

Northampton counties.

May 2002 to ADMINISTRATIVE ASSISTANT

Sept 2002 Serfass & Serfass, Allentown, PA

Responsible for data entry, updating financial statement notes, validating and collating tax

returns, administrative duties including reception and customer service.

Aug 2000 to SALES ASSOCIATE

April 2001 Queen’s Nutritional Products, Allentown, PA

Responsible for customer service and ordering and stocking shelves.

Responsible for keeping the financial records for over 45 small businesses and restaurants.

Tasks include all phases of the accounting cycle from reconciling bank statements to completing

monthly financial statements, computing payroll and various taxes, completing fiscal year-end

work for each company, and year-end work for each company, as well as year-end payroll

information. Also, responsible for administrative duties and customer service.

Responsible for checking in and checking out guests, taking reservations and cancellations,

maintaining a cash drawer, keeping time cards for hotel employees, customer service and

administrative duties.

Responsible for accounts payable accounts, administrative duties, and customer service.

EDUCATION

Moravian College, Bethlehem, PA Bachelors Degree in Accounting

Bryant & Straton College, Virginia Beach, VA Associates Degree in Accounting

MILITARY

Administrative Department Leading Petty Officer. Collateral Duty: Security Detail Leader.

Responsible for various administrative duties including producing and distributing a Plan of the

Month each drill weekend, writing evaluations, and supervising subordinates.

Promoted four times. Responsible for training and supervising five staff personnel as well as

temporarily assigned personnel. Duties include maintaining and balancing financial records,

ordering and delivering supplies for Submarine Squadron Eight submarines and USS Emory S.

Land (AS-39), maintaining supply inventories, issuing material from stock, turning in excess

material tot he Naval Supply System for credit, disposing of not-ready-for issue material and

hazardous materials in accordance with Navy, OSHA, and EPA Regulations, shipping and

receiving, administrative duties, and customer service.

SKILLS, ACHIEVEMENTS AND QUALIFICATIONS

Data Entry, Typing, Customer Service, Research, Problem Solving, Inventory Control, Microsoft Word, Microsoft

Excel, Microsoft Power Point, Microsoft Access, Windows 95/97/NT/Millenium/XP/Vista, Macola 6.0, Spread-

sheeting, Accounts Payable, Accounts Receivable, General Journal, General Ledger, Financial Statements,

Payroll, Payroll Taxes, Bank Reconciliation, Sales Tax, Purchasing, Shipping, Receiving, Lotus Notes,

PeopleSoft, Protean 3.0, Ormis Manager, Opera, MAS 2000, FACTS Live System, QuickBooks 2008, Spyro

HONORS AND AWARDS

*Letter of Commendation from the Commander, Submarine Squadron Eight

*National Defense Medal *Good Conduct Medal

*Sailor of the Quarter (Two times) *Dean’s List and President’s List (Bryant & Straton College)

*Alpha Beta Gamma National Honor Society *Dean’s List (Moravian College)

ACTIVITIES

PA National Guard – FRG: “C” Company, 1/111th Infantry/56th Stryker Brigade – Secretary & Treasurer

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