Technical Writer Manager

Lynn Ann Gold 650-***-**** [home]

P. O. Box ***367 415-***-**** [mobile]

Mountain View, CA *****@*****.***

*****-**** ****://www.rahul.net/figmo/samples/

A senior or lead technical documentation position with a successful company.

Objective:

UNIX (Solaris, Linux, X Windows, Motif, OpenWindows, FVWM, Sunview, Mac

Interfaces used:

OS X, DG/UX, UTS, UNICOS, IRIX, NextStep), Windows (3.1, 95, 98, NT 4.0, 2000

and XP), PalmOS, MacOS, MS-DOS, OS/2, VMS, Tenex, TOPS-10, TOPS-20,

WAITS, ITS, CP/M, GEMDOS, RSTS, VM/CMS, OS

Sun, Macintosh, PC, Palm, SGI, NeXT, MIPS, Amdahl, Cray, DEC PDP-10 and

Hardware used:

VAX, Metaphor, Foonly, Tymnet Engine, Atari 800 and ST, IBM 370 and 4341

FrameMaker, WebWorks Publisher/ePublisher, RoboHelp, Interleaf, Emacs, vi,

Software used:

Internet Explorer, Netscape, Safari, Mozilla, Firefox, Lynx, Adobe Photoshop,

Acrobat, and Illustrator, SVN, Visual SourceSafe, ClearCase, Perforce, Visio, Paint

Shop Pro, SnagIt, DeBabelizer, MySQL, Oracle, telnet, ftp, nroff/troff, sed, grep, MS

Word, PowerPoint, Excel, and Project, FileMaker Pro, Lotus Notes, PageMaker,

Quark Express, Ventura Publisher, Scribe, TeX, Teco, HPTAG, Wylbur

HTML, C, C Shell, Lisp, Tymnet Engine assembler, Macro-20, BASIC, SAIL; can

Languages

read C++, SQL, JavaScript, Java, XML, C#, and Perl

Experience:

Senior Technical Writer Omneon, Inc. 2009

Sunnyvale, CA

Using FrameMaker, Illustrator, Acrobat, and PaintShop Pro, was responsible for documenting Omneon’s Media

Services Framework, MediaGrid, and ProDrive products. Also maintained Omneon’s corporate Style Guide.

Used SVN for source control.

Senior Technical Writer NETGEAR 2008-2009

(Contract) San Jose, CA

Using FrameMaker, Illustrator, Photoshop, and Acrobat, wrote installation guides and user manuals for

networking and home media devices.

Technical Writer CyberSource 2008

(Contract) Mountain View, CA

Using FrameMaker and hand-coding HTML in an Agile environment, documented features being added to the

latest version of CyberSource for books and online help for developers and end-users. Used ClearCase for source

control.

Technical Writer FileMaker 2008

(Contract) Santa Clara, CA

Using FrameMaker, followed an internal style guide to document features being added to the latest version of

FileMaker for online help and books for developers and end-users. Used SVN for source control.

Lynn Ann Gold Page 2 of 3

Technical Writer JackBe 2007-2008

(Contract) Fremont, CA

Using Structured FrameMaker, DITA, WebWorks, and Adobe Acrobat, created end-user and API online-based

documentation and help for JackBe’s Mashup platform. Used SVN for source control.

Technical Writer Informatica 2007

(Contract) Redwood City, CA

Used FrameMaker and MS Word to create documentation for Informatica’s Data Quality U.S. and Canada

Installation Pack and Data Quality Assistant, a Web-based data editor. Used Perforce for documentation control.

Worked with an Editor to adhere to Informatica’s style guide. Also created databases in MySQL.

Technical Writer ZipLip, Incorporated 2005-2007

San Jose, CA

Used FrameMaker and MS Word to create ZipLip’s documentation. This included an Installation Guide, Setup

Guides, Administration Guides, User’s Guides, and API documentation for ZipLip’s suite of compliance, mail

archival, and file sharing applications. Also edited JSP pages and used Visual SourceSafe for source control.

Technical Writer Convenos 2005

(Contract) Scotts Valley, CA

Used RoboHelp to produce online documentation in HTML for Convenos Meeting Center, a Web-based

conferencing tool.

Technical Writer Protego Networks, Inc. 2004

Milpitas, CA

Updated the User’s Guide and wrote “how-to” documents for the Protego Networks Mitigation and Response

System (PN MARS), a security threat mitigation appliance that enabled enterprises to stop their networks from

being compromised by viruses and worms. Also maintained internal and external Web pages and performed QA

on software. Edited templates. Used FrameMaker, Illustrator, Photoshop, Emacs, Dreamweaver, and Acrobat.

Technical Writer PayPal 2003

(Contract) San Jose, CA

Documented a SOAP-based API written in XML and how to interface C++, Java, and C# code in MS Word.

Technical Writer Probix, Inc. 2002-2003

(Contract) San Jose, CA

Wrote Installation Guides, Administration (User) Guides, Troubleshooting Guides, Provisioning Guides, and

Release Notes for Probix Trustee, Probix Trustee for Outlook, Probix Trustee for Notes, and Probix Trustee for

Meetings using FrameMaker and Adobe Acrobat. Also designed and wrote online help for Probix Trustee and

Probix Trustee for Meetings in HTML using Macromedia Dreamweaver and Fireworks, and created Microsoft

HTML Help for the Probix Trustee for Outlook add-in using RoboHelp and Microsoft HTML Help Workshop.

Also edited documentation translated into Japanese, created a corporate FrameMaker template, and edited

miscellaneous documents in FrameMaker and MS Word.

Lynn Ann Gold Page 3 of 3

Technical Writer Cadence Design Systems 2001-2002

(Contract) San Jose, CA

Documented hidden commands, Known Products and Solutions, and Product Notes for Cadence BuildGates

Synthesis and Cadence Physically Knowledgeable Synthesis (PKS). Contributed to documentation for Cadence

Integration Ensemble (IE). Also created the first versions of What's New and Changed for Cadence BuildGates

Synthesis and What's New and Changed for Cadence PKS. Attended EDA technology concepts class. Used

FrameMaker, Quadralay Webworks, Acrobat, UNIX, and Windows.

Senior Technical Writer BroadVision, Incorporated 1999-2001

Redwood City, CA

Lead Writer for One-To-One Knowledge v4.1.0 and InfoExchange Portal. Duties included creating

documentation plans and schedules, writing and updating JavaScript and Java API documentation, and updating

the database schema for the products Developer's guide; this often involved reading code written in C++,

JavaScript, and Java. Also rewrote the One-To-One Knowledge and InfoExchange Portal Administrator's Guides,

wrote help text for the screens for the product's Admin Tool, and designing the introductory page for the One-To-

One Knowledge Admin tool. Duties also included writing installation and release notes for these and some of

BroadVision's other products as needed. Also created the first draft of the One-To-One Enterprise Observations

Logging and Reporting manual, trained new writers in some of BroadVision's procedures, wrote C-shell scripts to

generate and archive documentation, and created and maintained the internal InfoExchange Portal Documentation

web site. Attended a “Documenting Java” class. Used FrameMaker, WebWorks Publisher, Acrobat, Paint Shop

Pro, SnagIt, MS Word, and Photoshop.

Lead Technical Writer Netscape Communications Corporation 1997-1999

Mountain View, CA

Lead Writer for the Procurement Divlet of the Application Products Division. Duties included editing and

overseeing all aspects of production of printed documentation for installation and administration of BuyerXpert,

Netscape's UNIX-based Internet procurement system. This involved planning and tracking schedules for printed

and online documentation, and bringing new writers up to speed with our software and style sheets. Also acted as

Lead Writer for the Selling Divlet, recruited and trained its Lead Writer, and created graphics for internal web

pages, the CommerceXpert Catalog Manager, and the PublishingXpert Installer.

Wrote the PublishingXpert Search Server and AgentXpert Developer's Guide, part of Netscape's CORBA-based

API for Internet commerce. Responsibilities also included writing and updating all installation guides for every

product released from Netscape's Application Products Division and disseminating Netscape's documentation

style conventions to the other Application Products Division writers. (Formerly Actra Business Systems.)

Education:

B.A., Journalism, San Jose State University, San Jose, CA

A.A., Radio/TV with Journalism concentration, Foothill College, Los Altos Hills, CA

English/Computer Science, Columbia University, NY, NY

Advanced FrameMaker training

Technical Writing courses at UC Santa Cruz Extension

Interests:

Broadcasting, science fiction, collecting comedic and rare records, food, woodworking, playing guitar,

keyboards, bodhran, ukulele, and 24-karat gold-plated kazoo, recreational rhetoric

Contact this candidate