Technical Support Active Directory

Location:

Posted:

March 09, 2010

PAULO ALFREDO PULIDO

MIAMI, FL 33193

***********@***.***

EXPERIENCE

Coconut Grove Bank, Miami, FL

Senior IT Specialist October 2008-June 2009

Maintained Active Directory by creating new accounts and security groups. Created and

managed accounts and security levels for bank applications. Supervised and monitored service

tickets. Trained new IT Helpdesk staff and users. Created troubleshooting manual for

department use. Initiated communications with other departments to prevent system failures.

Worked collaboratively and collectively with vendors to resolve problems.

Business Banking Specialist May2006-October2008

Trained new personnel. Supervised Business Banking Clerks. Verified data content accuracy in

website. Researched and resolved customer inquiries relating to online banking. Updated and

maintained banking & bill payment accounts, including closed and inactive online banking

accounts. Analyzed and reported department’s productivity.

Help Desk Specialist March 2005-May 2006

Performed hardware and software installations and provided high-level customer care, training

& technical support. Assembled and installed a wide array of computer system, workstations

and peripheral hardware.

Sunrise Community, Inc., Miami, FL

Document Imaging Specialist November 2004-March 2005

Received, organized and prioritized departmental documentation for scanning and related

production activities. Ensured scanned images were placed on file sharing interface.

Help Desk Specialist March 2000-November 2004

Provided technical support to system analysts, PC Specialists and Network Administrator.

Executed hardware and software installations and technical support for sixteen branches.

EDUCATION

Barry University, Miami Shores, FL Expected October 2009

Bachelors of Science, Professional Administration, Specialization in Network Security

SKILLS

Active Directory, Windows XP/Vista, Dameware, Kronos Payroll Systems, Phoenix Systems,

Digital Insight Management Console, MS Office, Adobe Acrobat, BlackBerry Server, Postini and

Scanning and Imaging Systems.

Fluent in English and Spanish.