Customer Service Sales

DAVID W. WYLIE

Arlington, Texas

817-***-**** (Cell)

SUMMARY Experience includes 25 years of providing software application development for

businesses with excellent client support skills.

Technical Skills: C#, Kofax Ascent Capture, Kofax Indicius, VB.net, VB6, Visual Interdev, ASP,

Microsoft SQL, Oracle, Sybase, Rumba, Microsoft Exchange, Novell Networks, Microsoft Networking,

3Com Networks, Token Ring, Power Builder, Microsoft Office

ACHIEVEMENTS K.B.Fults Agency (Consultant to Teknion Data Systems)

June 2008 to Present

Developed and maintained systems to aid in scheduling of on-site assembly

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resources for manufacturer reps.

Integrated VB.net and C# components with into legacy VB6 systems.

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Citigroup, Irving TX

August 2000 to June 2008

Developed recognition and extraction scripting in support of Kofax Ascent

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Capture and Indicius.

Developed .Net applications in support of corporate websites

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Performed SQL database and AS400 integration with all applications

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Converted and consolidated legacy applications from The Associates into

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CitiGroup

Integrated business programs (Rumba/Cyberprise, mainframe, AS400,

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desktop, and intranet) into a single Visual Basic desktop application

Implemented ASP application to gather and present data from back-end

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database servers

Developed integration solution with Mosaix phone dialer

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Converted payroll systems from ADP/General Ledger to PeopleSoft

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Innovative Control Systems (Consultant to Mace Securities)

November 1999 to July 2000

Installed and implemented a nationwide point-of-sale data collection network

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for a consolidator of full-service car wash businesses

Converted payroll for approximately 20 independent companies into a single

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payroll using ADP

Created and installed POS systems (Paradox ObjectPAL, Borland C++ Builder,

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and Visual Basic) at retail locations, consolidated data into a single corporate

office, and created external processes to analyze and report on operational data

Created applets in Microsoft Access and Crystal Reports

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Developed data communications in Visual Basic and pcAnywhere

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DAVID W. WYLIE

ACHIEVEMENTS, OTHER CONSULTING/FULL-TIME EXPERIENCE

continued August 1989 to November 1999

Information Retrieval Methods (consultant) - Developed and maintained systems to

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aid in data collection from the retail sales channel on personal data assistants,

palm-based WindowsCE systems, pen-based computers, and laptops using Visual

Basic and Visual Interdev ASP, and Microsoft Access, and Oracle

Excel Communications (consultant) - Developed customer service call center

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management application using Vantive call center application and Visual Basic

Justin Boot Company (consultant) - performed data conversion of legacy systems to

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SAP, using process developed in SAP Transaction Object and developed front-end

interfaces in Visual Basic to interact with back-end SAP system.

Alcon Laboratories (consultant) - Developed a field sales quotation system in

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Visual Basic and SQL that allowed field reps to scan product catalog and choose

parts to be used in optical surgical procedures.

EDS (consultant) - Developed a field sales information system using Oracle,

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Microsoft Access, ODBC, cc:Mail VIM library, and Shiva dialup connectivity

Trammell Crow (consultant) - Developed a system to track trouble tickets from

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help desks, maintenance centers, and hotel front desks

MCI (consultant) - Enhanced phone switch provisioning application to automate

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customer service setup function on legacy system

American Airlines/SABRE (consultant) - Developed applications in Visual Basic

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and third-party VBXs for mail-enabled applications, mainframe connectivity, and

data exchange

NationsBank (consultant) - Developed, implemented, and maintained LAN-based

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applications that automated departmental systems

United Group Insurance/United Advertising (full-time) - Established data

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processing department for the telemarketing arm of a major health insurer

D-Computer Systems (full-time) - Provided full-scale user training and post-sale

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support of PC's and software for local retail computer firms

OBR Industries (full-time) - Implemented Manufacturing Cost Control System for

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an automotive transmission torque converter rebuilder

Movie Lovers Video (full-time) - Developed and documented a complete rental and

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membership point-of-sale system

Suburban Yellow Pages (full-time) - Implemented single-entry system that

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provided sales reporting, billing, production, and sales lead systems

Associates Degree, Tarrant County Junior College

EDUCATION

Attended University of Texas at Arlington studying accounting, 3.0 GPA

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