Customer Service Data

Dania Seals Randle

**** ****** **** ****, *******, Texas, 77095 PROFESSIONAL SUMMARY:

Phone: 281-***-**** Cell 409-***-****

*****.******@*********.*** • Pipeline Inspection Data Analyst

• Support specialist with over five years experience diagnosing and resolving technical IT issues

in multi-user environments

• Excellent software and hardware troubleshooting skills

• Proficient knowledge in Microsoft Office

• Approachability, and calm demeanor in person and by phone

• Ability to quickly diffuse heated client user situations

• Trained others in use of applications and in technical support methods

• High level of written and oral communication

• Demonstrated ability to meet deadlines, set priorities and to multi-task in a time paced

environments while maintaining quality.

TECHNICAL SKILLS:

Operating Systems: Windows, NT, 2000, XP Novell for Windows 4.91

Applications: Microsoft Office Suite Excel, Word, Access, Outlook, PowerPoint, Novell GroupWise,

Exchange Client, Active Directory, Citrix, Ghost, Custom applications

Hardware: HP, Dell, IBM desktop and laptops, custom PC’s, hubs, wireless hubs, printers, Nvidia, ATI

Ticketing Systems: Remedy, Vantive, Heat, In-House

PROFESSIONAL EXPERIENCE:

ROSEN INSPECTION USA (CONTRACT) 10/2008-Present

HOUSTON, TX

DATA EVALUATION

• Data Processing of raw data and evaluation of data.

GE OIL & GAS PII /GRANITE SERVICES (CONTRACT) 01/2008-10/2008

HOUSTON, TX

DATA ANALYST / DATA PROCESSOR

• Data Processing of raw data and analyze data using data using Midas Pipe Image 7.5.3.0

software.

• Analyze MFL inspection tool data.

• Review maps and provide map tie-ins and import geometry data findings into inspection data.

• Provide final report of data analysis to client and delegated for timely delivery.

HERITAGE HEALTHCARE SYSTEMS (CONTRACT) 12/2007-01/2008

HOUSTON, TX

HELPDESK ANALYST I

• Troubleshoot image desktops and laptop issues for about 5000+ users in a primarily Dell

environment

• Use In House ticketing system to track and manage tickets

• Image and re-image computers using Acronis, name and, setup computers on the domain and

issues to users.

• Troubleshoot users issues by phone, email, vpn and person

• Manage users in a Window Xp environment, via Citrix console, Active Directory and custom

applications

• Blackberry phone support

THORNTON MIDDLE SCHOOL 08/2007- 12/2007

HOUSTON, TX

TECHNICAL SUPPORT

• Assisted 1500 students, 180 teachers and administrators with computer use on Windows System

platform; running Microsoft Office on a wide area network.

• Provided technical support via phone, email, face-to-face for issues included but not limited too

hardware, software, printers, access to the Intranet and Internet, access to the network and other

associated device issues. Ghost machines as needed

• Averaged tickets 25-30 daily using Heat ticketing system

• Assisted with students and teachers with logon information as well as password resets to Novell

for Windows and Novell GroupWise

• Managed 4 computer labs, each consisting of 30 computer units on a daily basis and assign them

as necessary to the faculty

• Responsible for purchasing computers, electronic accessories, printer, and office supplies within

allotted budget

• Used Pentamation software to and scan and update the inventory database

• First tier of contact for set up, maintenance, and troubleshooting of HP wireless laptop carts and

printers, consisting of 17 laptop units in each cart with a wireless connection

ALPINE ACCESS – AMERICAN EXPRESS (CONTRACT) 01/2007-03/2007

HOUSTON, TX

CUSTOMER SERVICE REPRESENTATIVE

• Assisted potential customers and existing customers with credit card accounts

• Made payments, and file disputes

• Informed clients of flier miles, different clubs and incentives

GETRONICS GLOBAL HELPDESK 10/2005-10/2006

OCCIDENTAL OIL (CONTRACT)

HOUSTON, TX

HELPDESK/SECURITY SUPPORT

• Responsible for Creating, managing terminating and assigning permissions using Active

Directory and Microsoft Exchange for all Oxy Oil employees

• Handled 40-50 calls daily on a helpdesk supporting 10000+ employees

• Troubleshot desktop issues with Microsoft Office, Microsoft Outlook and VPN issues via remote

access using Citrix

• Assisted in training new helpdesk analysts, creating and implementing admin procedures and

acted as a point of contact for admin and helpdesk procedures and policies

BRITISH PETROLEUM (CONTRACT)

HOUSTON, TX

HELP DESK ANALYST I

• Troubleshot desktop issues for 10000+ users in a primarily Dell environment

• Used Vantive ticketing system to track and close out tickets

• Worked and resolved and average of 50 tickets dailyWorked as an Accounts Administrator

creating, assigning, managing and terminating user accounts.

RICH IMPORTS INCORPORATED (CONTRACT) 04/2005-07/2005

HOUSTON, TX

SECRETARY/ WHOLESALE TRADE REPRESENTATIVE

• Performed general clerical assignments using Microsoft Office.

• Provided reception, phone handling, and completing purchase orders submitted by phone, fax,

mail, or email order, for furniture wholesale.

• Traveled to trade shows 60% of the time to set up merchandise in addition to sell and complete

purchase orders for client business vendors

TEK SYSTEMS COMPUTER SERVICES (CONTRACT) 08/2000 – 08/2003

HOUSTON, TX

COMPUTER TECHNICIAN

• Worked on various contracts supporting information systems and troubleshooting desktop and

hardware issues

• Rollout, migrations, upgrades, setup, and desktop support to Windows Systems, Microsoft Office,

Microsoft NT to 2000 server conversion, and other duties as assigned

• Clients consisted of Exxon Mobil, Ford Motor Credit, West Corporation and several other oil and

gas and fortune 500 companies local to Houston, Beaumont and other surrounding areas.

• Contracts lasted anywhere from 1 day to up 6months, worked in total about 30 assignments.

EDUCATION:

GE Oil & Gas PII Pipeline Solutions, Houston, TX 2008

Introduction to Data Analysis (MagneScan 3.0 – Level 0)

Lamar University Beaumont, Beaumont, TX 2002

Bachelors of Science Industrial Technology

Lamar University Port Arthur, Port Arthur, TX 1999

Associate of Applied Science Computer Information Systems

Lamar University Port Arthur, Port Arthur, TX 1999

Certificate of Completion Pc Applications

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