Customer Service Technician
Resume:
William L. Jones
Miami, Florida
****@**********.***
______________________________________________________________________
CAREER EXPERIENCE
Fontainebleau Resorts, LLC Miami Beach, FL • Las Vegas, NV
Infrastructure Technician April 2008 – July 2009 • Feb 2006 – July 2006
• Administrator for Apple iFB deployment of 1600 Macintosh computers for digital signage, wayfinding,
and interactive, in-room programs.
• Administrator of HotSOS (Hotel Service Optimization System), property-wide for departments such as
Housekeeping, Rooms Division, etc.
• Manage the Blackberry Enterprise Server and Mobile Devices.
• Responsible for infrastructure, cabling and miscellaneous IT needs in support of conventions and guest
services.
• Directly providing 4 Diamond Hotel customer service to guests and hotel staff.
• Install, configure, and operate desktop, laptop and peripheral equipment for over 700 employees.
• Directly involved in preparing the resort for renovation as well as re-opening in September 2008.
Movero Technology Austin, TX
Wireless Support Analyst February 2007 – March 2008
• Provide Tier 3 level support for Blackberry, Windows Mobile (Standard and Professional) mobile devices.
• Maintained and operated Blackberry Enterprise Server, Good Mobile Messaging, Nokia's Intellisync, and
Microsoft Exchange Push technologies for corporate clients such as Adobe, Sun Microsystems, 3M, and
Harrah's Entertainment.
• Assisted in development and maintenance of company Wiki for use as technician knowledge base.
Cox Communications via TEKsystems Contract Las Vegas, NV
Network Fiber Designer July 2005 - December 2005
• Evaluate and design the fiber optic network for the Las Vegas valley.
• Responsible for reviewing network and company requirements to develop efficient and effective network
topologies using Bentley Systems MicroStation.
United States Air Force December 2002 – June 2005
3C2X1 – Senior Airman Aviano, Pordenone, Italy
• Supported Presidential communications via Mystic Star throughout the European Union.
• Managed and utilized cryptographic devices and encryption/decryption materials.
• Knowledgeable of microwave, satellite, line-of-sight, SONET, and Promina networks for the purpose of
troubleshooting outages and trend analysis to provide maximum uptime.
• Supervised personnel in completion of the aforementioned tasks.
EDUCATION AND CERTIFICATIONS
CompTIA Network+ (2009 Edition)
APPLICATION/SYSTEM PROFICIENCY
Microsoft Windows (98/2K/XP/Vista and Server 2003), Active Directory, Microsoft Office Suite (2003, 2007, Mac
2008), Mac OS X (Desktop/Server), Apple Remote Desktop, Linux, Sun OpenOffice, Mozilla Suite, Remote
Install Services, Agilisys Infogenesis Point-of-Sale, NanoNation Digital Signage, JAMF Casper Management
Suite, SafLok, HotSOS, Opera, along with many other applications and suites.
REFERENCES AVAILABLE UPON REQUEST
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